Star Ford Lincoln

I live in the Las Vegas area but my 2002 F150 popped a spark plug when I was in Glendale. Star Ford knew I was from out of town and I’m certain that they overcharged me to repair the vehicle as they knew spark plug when I was in Glendale. Star Ford knew I was from out of town and I’m certain that they overcharged me to repair the vehicle as they knew I didn’t live in the area and I had little choice, because getting the truck to another place to fix the issue would have been a logistical nightmare. The cylinder that lost the plug was right up at the front driver side of the engine and was easily accessible. Installing a helix should have taken about an hour, maybe two on the outside if the mechanic working on it was high and liked to take a lot of breaks. But Star Ford claimed that this was a 7 to 8 hour job! They ended up charging me almost $1900 to install a SINGLE HELIX. And then they had the gall to offer to change out the remaining spark plugs for an additional $600?!? What the f--- are they smoking in Star Ford of Glendale?? The service tech Sam Davis was polite and professional, but she seemed to have little sway (or little interest) in ensuring that the service manager didn’t bend me over on the charges. Star Ford is the kind of dealership that makes people not trust the automobile industry. I DO NOT RECOMMEND THIS PLACE FOR SERVICE. There are plenty of smaller mechanic shops in the area that would have done the work for less than $800 (some, a LOT less) and would have had the work done more quickly. I only wish that I had AAA take to one of those places instead. Avoid Star Ford at all costs for service. More

Incompetence and laziness are run this dealership. They seem to be too cheap and foolish to make a sale. Rather than get $25k cash and a trade in they would rather try to charge you more to fix the t They seem to be too cheap and foolish to make a sale. Rather than get $25k cash and a trade in they would rather try to charge you more to fix the things that are wrong with the car. This place is a joke, stay away. Total trash salesman who work with you 0%. More

Thank you to my service advisor Christian for going above and beyond to assist in resolving the issue I had with my wheel locks. Unfortunately, few weeks ago I went to Star Ford Lincoln for an oil change. Th and beyond to assist in resolving the issue I had with my wheel locks. Unfortunately, few weeks ago I went to Star Ford Lincoln for an oil change. That day Seta Alexanian helped me with my service and unluckily whoever worked on my vehicle that day they forgot to put back my wheel lock back. It’s a service advisor’s job to check on everything before my vehicle comes out from the shop. However, Seta didn’t even care to check and that day without me knowing I went home without my wheel lock. Few weeks later I went back because I had a flat tire and I wanted to see if they can help me with that but unfortunately they figured out that my wheel lock was missing. Thank God Christian helped me that day and he called Seta to ask her one simple question. If she knew anything about my missing lock since she helped me last time. In front of me she gives him this ugly attitude and not even a single apology to me, she walks away. To be honest, I am really disgusted from her attitude and not satisfied with her customer service at all. I really hate to mention her name but I have to because no one deserves to be treated with a nasty attitude and I hope people read my review and never ask for her help at Star Ford Lincoln. Whoever goes to Star Ford Lincoln I recommend asking for Christian or any other service advisor. Thank you to Christian for his grate customer service, and ordering me a new set of wheel locks. More

I just had my car serviced. Excellent service and management staff and I had a greart experiance while I was at the dealership. Excellent service and management staff and I had a greart experiance while I was at the dealership. More

While making arrangements to pick up of a donated vehicle located at Star Ford in Glendale, we were advised that there was a huge storage bill to be paid before the car could be released. I contacted Manny located at Star Ford in Glendale, we were advised that there was a huge storage bill to be paid before the car could be released. I contacted Manny Arguello in the service department who advised two years of storage was owed, a figure which had become quite large. Once he found out the car was being donated to charity he did not hesitate to waive all fees owed and release the vehicle to us. My hat is off to this man, he is a credit to humanity. More

I got the Best service when my car needed service. Amy Blank greeted me with a beautiful smile.She explained every thing I needed and she is so professional and kept me updated on everything . I won't Amy Blank greeted me with a beautiful smile.She explained every thing I needed and she is so professional and kept me updated on everything . I won't go anyplace else . As long as Amy Blank is there to meet and greet.she does a great job even showed me what was needed .she's a great asset to your team More

They have had my vehicle for over a month with almost zero communication! I text: nothing. I email: nothing. I call: nothing! I reached out to Ford Motor Company to help get it resolved and Nelson and Ma zero communication! I text: nothing. I email: nothing. I call: nothing! I reached out to Ford Motor Company to help get it resolved and Nelson and Manny have been ducking their calls too! It is outrageous. They have zero interest in helping us to resolve this situation that is costing us in car rental every day that it drags on. Absolutely terrible. Go to any other dealership than this one. More

This dealership is terrible to work with. They've held our car for repairs for over a month with very little communication. We can't get anyone to return phone calls, and we are sitting wit They've held our car for repairs for over a month with very little communication. We can't get anyone to return phone calls, and we are sitting without a car - in Los Angeles. Terrible behavior by Nelson (the service advisor), and Manny (the service manager). More

I was lied to about vehicle etching. they told me it's mandatory and it was not included in advertised price of the car. very dishonest. they told me it's mandatory and it was not included in advertised price of the car. very dishonest. More

Okay, I booked an appointment for tomorrow at 10am to have the transmission checked. I called to confirm and talked to a service rep. He told me to bring it in but they wouldnt look at it for awhile. have the transmission checked. I called to confirm and talked to a service rep. He told me to bring it in but they wouldnt look at it for awhile. This is my work truck and I work 5 days a week. He then told me he had a truck in the service shop for over a month and they havent serviced it. I ask "Why should I bring it in if it might take a month? He said it was just a list and they get to it when they can. Well that made me feel really good so I called Gaplin Ford and they wouldnt even make an appointment. What ??? More