Stonecrest Honda

This dealership will do anything for a quick buck. Including stabbing you in the back. Found a vehicle we were extremely interested in through this dealership. I called that day three different time Including stabbing you in the back. Found a vehicle we were extremely interested in through this dealership. I called that day three different times with different questions regarding the vehicle. I explained I would be coming from out of state (4.5hours away). I also had been connected to a sales rep who sent me an email with a video of the vehicle too. I then called and made an appointment to come see the vehicle and test drive it for the following day. The text message even mentioned how we were considered a “vip appointment” since we were coming out of town and I was told on the phone, the vehicle would be moved to the side and set on a hold to ensure it would be available for us to see since we were traveling to come see it. The next day I received three text messages and a phone call stating how the vehicles was ready for us (last text being at 3:10). We arrived (cash already withdrawn and ready for business) at 4:25 for our appointment only to find out the vehicle had been sold. The woman who was “helping” us then proceeded to try and get me to see a $40k vehicle (the one we came to see was priced at $13k…..doesn’t exactly match). I explained that was out of our price range and she then tried to push leasing it on us since “payments would make it cheap”. When I declined doing the lease option, she then turned towards my husband and asked him instead. Needless to say we left empty handed and very disappointed we had wasted our Saturday, gas, and had been away from our kids. A sorry excuse for customer service. More

The sales staff was attentive without being overbearing. They gave us a good honest deal without any hidden fees or surprises. They gave us a good honest deal without any hidden fees or surprises. More

DON’T WASTE YOUR TIME! !!! I initially reached out to this dealership on Monday, December 19 inquiring on a pre-owned 2020 Range Rover Sport that was listed for sale on t !!! I initially reached out to this dealership on Monday, December 19 inquiring on a pre-owned 2020 Range Rover Sport that was listed for sale on their website. The representative continued to forward me to the sales department for over 10 minutes and no one picked up the phone. On Wednesday, December 21 I reached out again. I then was able to speak with Zach. I had questions regarding availability, pricing, and trade-in appraisal. Due to me being out of town for the holidays, I requested that a virtual appraisal be made on my vehicle. I sent the sales rep, Zach, all the information he requested such as pictures, vin, etc. I never heard back. Yesterday, December 26 I reached out via phone and spoke with Melissa. She stated that the vehicle was still available, and I could make an appointment to come in, test drive, and purchase the vehicle. She advised me that she would have the keys pulled and vehicle ready. So, I made an appointment for today. After confirming my appointment, she sent a text message to “ask for Zach when you arrive”. Today after securing financing through my credit union, I traveled over an hour to the dealership to find out that not only was Zach off today but also the General Manager was driving the vehicle and he wasn’t there. At this point, I have wasted so much time, so I decided to leave. It is evident that these people are not wanting to do business. I have been in Sales & Business Development for over 15 years, so I expect certain things when doing business, like communication. It is surprising but I assume business is doing very well, despite high-interest rates and a horrible market. I have chosen to go elsewhere to purchase a vehicle. More

I visited the dealership in December for regular maintenance. I received two services, an oil change and a 15 point inspection. I was told I needed tires. However I knew my tires were still in exc maintenance. I received two services, an oil change and a 15 point inspection. I was told I needed tires. However I knew my tires were still in excellent condition because I hadn't driven my car in two years due to working from home while Covid was happening. (My car less than 4 years old and had less than 20,00 miles on it.) I said no thank you, but they performed a tire rotation anyway. When I came to pick up my car, they had changed out my tires. I purposely had my tires marked so front tires that I drove off the premises with had clearly been changed. They wanted to force me to get 4 tires for almost $1000.00 dollars. I went to another business and got the same high quality tires replaced for much less. I won't be back to the Conyers Honda service center. They do very shady business. If you do. Mark your stuff and take pics first before you turn your car over to them. More

Dear sir.,At 8/2017 we have buy 1 pilot car ...we go to Dear sir., At 8/2017 we have buy 1 pilot car ...we go to 10/2018 im back to my country vietnam and stay here to now... All time from 11/2018 to no Dear sir., At 8/2017 we have buy 1 pilot car ...we go to 10/2018 im back to my country vietnam and stay here to now... All time from 11/2018 to now we din't user car, we don't no when we com back usa .Now we want to sales back to you...if you can buy back contacts me pl Thank you Su van dinh More

Liars/Forged Documents We traveled 2 hours and purchased a 2019 Jeep Compass Trailhawk July 3rd. The salesperson was average. She explained to us there was a Service Contrac We traveled 2 hours and purchased a 2019 Jeep Compass Trailhawk July 3rd. The salesperson was average. She explained to us there was a Service Contract that was "Included" in the price of the vehicle. Well, the Service Contract is "included" meaning you can't remove it from the car. It is an additional charge. The amount listed on a nice colorful sign in her cubicle and stated to us by finance was about $1269. When I received my paperwork, the price was $2079!!! Next, was the finance guru, Jeff!! He was a fast talker and lied to us about what he was "throwing in". NOTHING was THROWN IN!!! We inquired about the end figure and was assured it was correct. He tried to give us an excuse that he was trying to get us out of there quick since we were there so long and traveled out of town. After leaving the dealership, we realized we didn't receive the extended warranty paperwork, nor did we have the itemized costs paperwork. After leaving the dealership, I attempted on numerous occasions to have the documents emailed to me. Jeff lied and stated he emailed it numerous times. He actually Face Timed with me to show me someone else's documents to compare them to ours in a poor attempt to convince me everything was covered. To make a long story short...he FORGED our signatures on some documents. His supervisor actually called me to discuss the issue after I left a detailed message on a supervisor's voicemail. The supervisor emailed me the paperwork and that is when we noticed the paperwork was FORGED!!! The nerve of him. This is illegal!! They could offer to pay for our extended warranty or reduce the price more, but NO...all we are getting is a form to cancel the extended warranty since the price wasn't explained to us and the document was FORGED!!! I will be contacting the corporate office and an attorney to see what can be done for forged documents. I am sure they will continue to get plenty of business,but I will definitely NOT return!! More

Great Service I have visited the Conyers Service Department many times over the years. I have always been treated professionally. The service is great and they tr I have visited the Conyers Service Department many times over the years. I have always been treated professionally. The service is great and they try their best to get you in and out quickly. More

Superior Service Thang, Adam and all of the Service Advisors and Techs are all amazing and are consistent with their Superior Customer Service. A very special shout o Thang, Adam and all of the Service Advisors and Techs are all amazing and are consistent with their Superior Customer Service. A very special shout out to Thang and Adam! More

Great Service! Stewart met me as I arrived, and I told him what I needed done. Shortly after I went to the waiting room, he came in, advised me of some work I should Stewart met me as I arrived, and I told him what I needed done. Shortly after I went to the waiting room, he came in, advised me of some work I should consider, and sent me on my way. Quick, friendly service! More

Overpriced maintenance service! I won't begin to try to tell anyone how to run their business especially an icon such as Honda! Bought to be quoted a price of $679 to replace worn br I won't begin to try to tell anyone how to run their business especially an icon such as Honda! Bought to be quoted a price of $679 to replace worn brake rotors and front brake pads and adjust the rear shoes was absolutely reprehensible! As a person who possesses a practical knowledge of auto repair and parts pricing this experience leaves a bitter taste in my mouth. I won't even comment on the ridiculous rate charged for labor! I will continue the regular oil change service but major repairs will be "outsourced" to any one of a number of qualified auto in my community! thank you for your courteous service and the BIG hole in my pocket! More