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Tom Wood Ford

Indianapolis, IN

4.2
481 Reviews

3130 E 96th St

Indianapolis, IN

46240

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481 Reviews of Tom Wood Ford

October 20, 2026

Excellent service and everything is on time. I highly recommend Tom Wood Ford to customer for service. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 20, 2026 -

Tom Wood Ford responded

Hi Ben! We appreciate your recommendation and look forward to seeing you again at Tom Wood Ford. Have a great day!

October 20, 2026

David in Express Lube is great. Scheduled online and was done timely and efficiently! The vehicle was washed when I got it back too. More

by Thebakers_8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Oct 20, 2026 -

Tom Wood Ford responded

Thank you for choosing Tom Wood Ford and for sharing your experience with David. Your positive feedback means a lot, and we’re happy to hear everything was handled so smoothly.

October 19, 2026

Excellent service and the job itself best the timetable given. Very pleased with my service by Stacie and the crew. More

by Pjreed2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacie from Service
Oct 20, 2026 -

Tom Wood Ford responded

We are glad to hear Stacie and the team provided prompt service. Thank you for choosing Tom Wood Ford and we hope to see you back next time!

October 15, 2026

Using the service center is the only thing I would trust Tom Wood for. I’m not a fan of their sales team nor their GM. You’re not going to have a good experience using this dealership outside of an oil chan More

by Flashesxc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hamilton
Oct 19, 2026 -

Tom Wood Ford responded

Thank you for your candid feedback. We're sorry to hear that your sales experience didn't meet the standard of our service department. We'd appreciate the chance to learn more about what transpired and how we can improve moving forward. While I search for your information, please feel free to reach out. Best, Michael Wright - Service Manager - 317-848-1188

October 12, 2026

The communication from Ryan was awesome throughout the process. He noted it would be a few days before it was ready and each day he gave me a status update. The only negative I have is that I paid for the More

by katieernstberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Oct 12, 2026 -

Tom Wood Ford responded

Katie, we appreciate your kind words about Ryan's communication. However, it's concerning to hear that the inspection report was not provided as expected. I'd like to investigate this further and ensure you receive the clarity you're looking for. Please reach out to me at your convenience. Thanks, Michael Wright - Service Manager - 317-848-1188

October 07, 2026

Tom Wood ford has a amazing sales team Greg Moore took great care of me from our first phone conversation to delivery of my 2027 neptune blue Lariat Super duty. His knowledge and willingness to ta More

by Indot93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GREG MOORE, TYLER SHOGREN, Yash Bansal
Oct 07, 2026 -

Tom Wood Ford responded

Congratulations on your new Ford Lariat Super Duty! We're thrilled to hear Greg went above and beyond to assist you from start to finish. We appreciate your business and we hope to see you again at Tom Wood Ford.

September 24, 2026

Collin always does a great job. Very professional. Always follows through and is most attentive. More

by Mtutwile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin in service
Sep 28, 2026 -

Tom Wood Ford responded

Thank you for the great review of Collin and Tom Wood Ford!

September 22, 2026

i was deceived threw the hole process. the price i was given on my trade in. the interest ratio on my loan. loan changed without authorizing ,extended warranty cost. it was obvious tha More

by plsole1978
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
david knox. & finance manager, ERVIN SCOTT
Sep 23, 2026 -

Tom Wood Ford responded

I'm sorry for the initial issues you encountered during the sales process, but glad to hear that we were able to address and fix everything. We pride ourselves on being transparent and straightforward with our customers, so if you have any further concerns or questions, please don't hesitate to reach out. Thank you, Justin Broeker - Used Car Sales Manager - 317-848-6704

September 11, 2026

Paid 48k for a toyota 4Runner that randomly starts. Turns out it has after market gps, remote start and a bunch of other crap that tom wood told me nothing about. Fast forward I now have to pay over 80 More

by Rich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Palmer
Sep 14, 2026 -

Tom Wood Ford responded

Rich, I'm sorry to hear about the issues you've faced with your 4Runner and the lack of communication regarding its features. This doesn't align with the straightforward buying process we aim to provide. I will follow up with you shortly. In the meantime, please see my contact details below. Thank you, Tyler Shogren - General Manager - 317-848-6729

September 09, 2026

Great service with high standards customer service , thank you Ryan and I appreciate your service and support More

by Amk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 09, 2026 -

Tom Wood Ford responded

We’re really grateful for your five stars! Thank you from all of us at Tom Wood Ford and a special thank you to Ryan!

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