Tom Wood Lexus

schedule all services ahead of time still needed to wait over 25 min just to hear good to go. made sure they were drippping car off at house when done. address verified second time. only time I talk to over 25 min just to hear good to go. made sure they were drippping car off at house when done. address verified second time. only time I talk to a live person. Every other contact was via some form of either automated text which I could not respond to or emails to a person who never called me despite me asking several times. Calling to leave a message did not change anything. Four days later and only through email contact and re-verifying my address was my car delivered. This was approximately 10 days after dropping it off for what I was told a one day service. I would like to talk to the service manager I don’t know how to do that More

As always, the service at Tom Wood Lexus is exceptional. Everyone is always professional, courteous and extremely knowledgeable and helpful. We have been Lexus owners for years and can’t say enough about al Everyone is always professional, courteous and extremely knowledgeable and helpful. We have been Lexus owners for years and can’t say enough about all aspects of this dealership. I unreservedly highly recommend Tom Wood Lexus. More

The service is always excellent! Straightforward pricing for both purchases and service, they also offer loaners. Straightforward pricing for both purchases and service, they also offer loaners. More

I recently purchased a new RX 350 from Tom Wood Lexus. I worked with James Gamble as my salesperson and Jessie H. of their management staff. They were professional and conscientious on keeping me informed I worked with James Gamble as my salesperson and Jessie H. of their management staff. They were professional and conscientious on keeping me informed on my ordered vehicle. The entire process from ‘first visit and drive to the final purchasing process’ was seamless and a great experience. I would highly recommend you ask for James Gamble and Jessie if you are looking to purchase one of the fine Lexus products. Love my RX 350.! Thanks James and Jessie for making a sometimes unpleasant process a very smooth and good one! More

Got me right in and explained that the pvc pipe needed changing and let me know what the price was and took care of it changing and let me know what the price was and took care of it More

In trying to schedule a check for tire pressure light coming on the person said I need to add air. Even though Manuel said it was faulty sensor. I insisted on appointment and an oil change. Arriving I w coming on the person said I need to add air. Even though Manuel said it was faulty sensor. I insisted on appointment and an oil change. Arriving I was only scheduled for oil change, I said I wanted sensors checked. The gentleman said it would be checked. After checking 2 sensors were bad and another going. He contacted Car Shield about covering repair. He got them to cover the repair and was so helpful. I give Adam 5 stars The 3 stars was for the way I was treated making the appointment (I felt like I was a dumb female and didn’t know what I was talking about). More

Your service department is terrible. Very disappointed went in for a rotation of tires and came out with a bunch more problems. Very sad. Very disappointed went in for a rotation of tires and came out with a bunch more problems. Very sad. More

I would like to recommend Dakota for being the greatest technician in the world for the year! He is a very considerate and kind person.and is always there to help his customers by listening to their issue technician in the world for the year! He is a very considerate and kind person.and is always there to help his customers by listening to their issues and make the best suggestions. Thank you so much! More

I have always been very happy with the services I received from the Tom Wood Lexus dealership when I would bring my 2014 Lexus in for service. I appreciate and value the relationship with Tom Wood Le received from the Tom Wood Lexus dealership when I would bring my 2014 Lexus in for service. I appreciate and value the relationship with Tom Wood Lexus. More

My service advisor was Corbin, and he was very thorough, professional, and kind. He made experience five star all the way!!!!! It was a very good experience at Tom Wood Lexus and I appreciate Corbin so much professional, and kind. He made experience five star all the way!!!!! It was a very good experience at Tom Wood Lexus and I appreciate Corbin so much for that! More