Back

Tom Wood Lexus

Indianapolis, IN

4.8
1,276 Reviews

4610 E 96th St

Indianapolis, IN

46240

Directions

By Type

1,276 Reviews of Tom Wood Lexus

August 17, 2026

Derrick was excellent to work with, even working from home on an evening to get me the info I needed. Sales process was good, no nonsense, no shenanigans just business. IT staff helpful in explaining veh More

by John
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick Motley
Aug 17, 2026 -

Tom Wood Lexus responded

John, thank you for sharing your review of Derrick and our team! We appreciate your business and hope you enjoy your new car. See you next time at Tom Wood Lexus!

August 14, 2026

Eric was very professional and pleasant. He explained in detail what was needed and done. More

by singh_ratinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 17, 2026 -

Tom Wood Lexus responded

Thanks for the shoutout to Eric! We appreciate your support here at Tom Wood Lexus.

August 13, 2026

I had an issue come up that needed attention before I travel. The team at Tom Wood Lexus' service department got me in promptly and fully resolved the issue. They are very courteous, professional, help More

by Eric W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian, Alicia
August 12, 2026

Service rated Excellent- ALL departments very informative and First CLASS Acts and polite on phone. Appreciate Valet Services, too!!😊 More

by Jsl1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gamble, Brooke Bell
August 11, 2026

Tom Wood Lexus offers its customers unparalleled service from start to finish. I had the pleasure of working with Sebastian Alfonso in the service department and he offered me a quick solution in a less tha More

by Lori S H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alfonso
Aug 12, 2026 -

Tom Wood Lexus responded

Lori, we truly appreciate your business and the kind words pertaining to your recent visit with Sebastian in the Tom Wood Lexus service department. We strive to offer unparalleled service from start to finish, and we are grateful to have customers like you! Safe travels!

August 10, 2026

Shanan the service representative was not only professional but knowledgeable and responsive to my many questions , More

by kmurtadh19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan
Aug 11, 2026 -

Tom Wood Lexus responded

We're happy to hear Shanan provided you with professional and attentive service at Tom Wood Lexus. Thank you for your feedback, we hope to welcome you back again down the road!

August 06, 2026

Excellent experience from start to finish. Great attention to detail and good communication. Appreciated the loaner car. More

by Ksolotkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 07, 2026 -

Tom Wood Lexus responded

Thank you for sharing your special recognition of our Tom Wood Lexus team! Knowing you are so comfortable and confident in their care means the world to us. Please keep us in mind for all future needs!

August 05, 2026

Very courteous. Explained the plan in detail. Executed the plan. Test drove the car afterwards. We’re very fair with charge. Couldn’t have been more pleased with th More

by quigleygeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corbin in service dept
Aug 06, 2026 -

Tom Wood Lexus responded

Thank you for your excellent feedback! It's wonderful to hear that our team provided courteous, fair, and detailed service. We hope to serve you again at Tom Wood Lexus! Safe travels!

August 05, 2026

Great service, well equipped waiting room, free car wash, coffee and snacks, treated well and friendly. More

by Chivingtonjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Nist
Aug 06, 2026 -

Tom Wood Lexus responded

We’re delighted to hear you had a first-class experience at Tom Wood Lexus! Thank you for your kind words and we hope you visit us again!

August 04, 2026

My experience with Tom Wood Lexus was excellent from my contact with Dalton my salesman and all other staff highly recommend this dealership. Equally good experience with Tom Wood Porsche two years ago wh More

by asamwel2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton and Ethan
Aug 05, 2026 -

Tom Wood Lexus responded

We're thrilled to hear about your excellent experience with Dalton and the team at Tom Wood Lexus. Thank you for your continued trust and recommendation!

1
...