Summertime last minute car purchase - Mike McGinn
I went into Rockingham when I needed to get a car ASAP! Bob greeted my girlfriend and I and along with another member of the team Bob helped me test drive and pick the perfect car for me! He was polite, respectful and not pushy! Everything you want in a car salesman and nothing you don’t!
Will deff be using Bob again!
Great Experience - Michael L Wood
Had a wonderful greeting by the valet, quick service by the technician and loved the cafe ! The whole experience was like none I’ve had getting my car inspected.
Always good experience when I am there. - soleperu77
I went to change my oil in both my Highlander and Tacoma and Tanisha was polite and professional and helped with both transaction and got me in fast and out fast and always enjoyed the experience there. I appreciate the snakes also so I can kill my appetite while I wait.
Best experience - Mardig007
This is the second time that I'm buying a car from Toyota Watertown and from the same sales person Mark . When I go there it's nice and easy and Mark takes cares of me. I would recommend this dealership and Mark.
Great experience in buying a new car - Kay
Honest, pleasant extremely helpful sales personnel backed up with a wonderful service department
Great buying experience If you are looking for a car you must check out this dealership, I highly recommend.
Great Customer Service from the Sale Consultant - Funkybass
I leased my car with the help from Emad Boutros. For many years I have deal with car dealers and never experienced the service I received from Emad. He communicated everything, was on top of everything. I will leave message and responded within mins. Very helpful, he went above and beyond from the first time I walked in to the time I got my car. Financed Manager, Mike, and Benjamin very helpful too. I would definitely refer.
Very thoughtful - mcdonma
We had recently experienced a bad car accident and were stressed about buying a new car. Reidar was extremely considerate and kind, and helped us with each process of dealing with the totaled car up to leasing a new car at the dealership. He truly went above and beyond during one of the scarier times of our life, and we are very grateful to him and his guidance and generosity.
Over all amazing place - Cml01
Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help in any way possible. I will definitely be going back because of the simple fact that my time was just as important as there’s and that speaks highly to me. I hate waiting and they did not make me wait for anything, the minute they had info on my car I knew it also. Highly recommended.
Top Reviewed Specialists At This Dealership
Pleasant Car buying Experience - Bonnei
I went to the dealership to check my options, browse around what they have. I met a sales person name Ricky A. who was very decent and courteous to deal with. I told him clearly, I am not here to buy a car today buy yes, very soon, tell me what you have, showed me some options, models what fits into my life style and budget. He was extremely patient, knowledgeable and good a listener. That"s what i liked about him. He never put any pressure and force me to buy today.. I took, what I wanted from him and left with good impression. After four days I went back to test drive and bought a new vehicle from Ricky. I appreciate his time and patient , I am being an old Lady, he was very courteous and polite. Every thing went very smooth, He took time to showed me all the new features in my New Vehicle, went above and beyond to make sure I learned everything.
Also gave me a tour of the dealership, service and hours of operations and introduced me to service Manager, If I have any question in future I am very happy and recommend my sales person Ricky A. to every one . He Takes good care of customers.
Third great leasing experience. - EMS
Bob Ferguson was an excellent sales rep and very easy to work with. Paul Murphy was a great help to us in understanding the leasing process.
In sum, we are very pleased (for the third time) with our leasing experience at Lexington Toyota.
Service - TacoKid
As always Harr Service makes going in for Service actually kind of enjoyable. The staff is always very friendly, and helpful. Would highly recommend Harr for all your Toyota Service.
New 2018 Toyota Tundra xtra cab Limited - truck
After shopping at several dealerships I got my best deal from Wendy Aristil at Toyota of Nashua. Wendy and Nidel got right down to there best price without all the back and forth bull that usually accompanies the negotiating when purchasing a new vehicle.I also have to give Wendy credit for being patient and taking the time to show me how everything functions in the new truck.I'll also give positive credit to Scott Daigle in their service department for going out of his way for his help with my previous vehicle.
Excelent - Nen
The service was done in a short time, and the service advisor was very polite and respectful
The waiting room was clean and had a TV and Donuts
Boch service experience - Charlie6805
I took my 2016 Tundra for service this afternoon .
I called for appointment availability, I was offered an appointment for the same afternoon , I was greeted by advisor Peter , he was extremely pleasant , listened to my concerns and was knowledgeable about my pickup . The vehicle was ready when promised and I’m very happy with this service appointment .
buying a used Highlander with low mileage and lumbar support - UncleBill
I am trying to get a used Highlander with lumbar support. That support is critical because my back and neck have degenerated in the past few years (Reiter's Syndrome, bus crash in 2011 ... long side story). Anyway, I went to this dealer on Thursday night, made deposit for $3k, and verified that I it would be possible to get the car on Saturday. I discussed with the salesman how I would pay the balance. I called on Friday to check on the progress. The salesman said the car was in the body shop and would be ready on Saturday (because he said purchases go ahead of regular work). I verified with him and my bank that evening how I would pay the balance on Saturday. BTW: The phone numbers for this dealership will randomly take you to Prime Honda if you try to find who or what the business office is. But that experience entails a more detailed story of its inadequate business processes.
I biked there but I should have called first (me bad). The salesman told me the car had just gone into the body shop. Since it was Saturday the shop closed at 12 noon. My second mistake was assuming that all car dealerships are pretty much the same when it comes to selling cars. My previous experience (Dec 2009) was at Woburn Foreign Motors where the relationship of it body shop and the sales staff was awful. I bought a nice RAV4 with low mileage and a few extras but I noticed moisture in the headlamps. I admit that I drove the dealership "mad" with my inspection of the car. BUT at least the car has been very, very good to me.
So I decided I was leaving the "theater". I went to my bike, began to put on my rain gear and shoes, when suddenly had the salesman and manager standing over me. I don't remember the exact words but the "gist" seemed to be that the situation would improve. (BTW: I had spent the past two weeks looking for a small trailer for my RAV4; found that it could not haul more than 1,500 pounds). Assuming that most dealerships had "issues" I decided I would continue. I paid the balance and signed some papers with the understanding I would back-out (plus the dealer had the 90 day/750 mile return policy. The business mgr (Obed) even tried to read me one of the papers. I politely told him that I could read, thank you very much. :-)
I decided that turn-around in Prime's body shop might be about three business days. I really did not want to repeat this identical waste of time with another dealer. I called Tuesday evening; the car was still in the body shop. As I biked home, I felt really angry; but I knew that the school system in the US is so poor one (just check our ratings with OECD nations) that the staff reflected the outcomes of our "vaunted" schools. I read recently in a respected magazine that US students today are three times more likely to get "A" grades than they were 70 years ago. I assumed (based on my experienced with WFM and others' experiences) that I would find a similar situation at many dealerships: Russian roulette anyone?
I called late Wednesday morning and discovered that it was not ready. It did now had the plates (even though the salesman said that once I paid the balance the process to get plates and the insurance validated) by Monday. I called the business manager (Obed) who said he'd call back (not).
So now it is Wednesday afternoon. The salesman (Steve C) called me and said the car would be ready by 4 just to be flexible. I called another dealer for the availability of a Highlander. The salesman there said he would call back after he checked his inventory; he did about fifteen minutes later; he had none.
I am waiting to call around 3 pm to check the "progress". Toyota makes great cars; I have owned three: a Corolla in 1985 (lasted 125K before I sold it to a friend), an Xtracab 1990 (bought at Boch now Prime) that lasted 18 yrs and 250k miles, a RAV4 in 2009 that has 55K miles (and I hoped would be my last car if it weren't for my back and my desire to see the national parks out west as part of my bucket list; I'm nearly 68 yrs old with serious arthritic "issues"; I want to do the list quickly before and unless ....
Sales & Leasing
Acton Toyota of Littleton