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Great experience. Contacted via Internet. Followed up... - Ben16liv
Great experience. Contacted via Internet. Followed up with a test drive. Sales process was direct no l"et me talk to the manager xxxxxxquot; Purchased at a fair price. Delivered too..Worked with Sean, Scott and Mark.
Top Reviewed Specialists At This Dealership
Mazda Sales Consultant
Mazda Client Specialist
Driver's side not vacuumed and not sure if still being... - Lolo
Driver's side not vacuumed and not sure if still being done as part of the service. If no longer part of the service then would give five stars
Certified Mazda Specialist
Very informative, always able to answer questions. Smooth... - JOLLIMORETAMMY
Very informative, always able to answer questions. Smooth transition from one lease to the next. Very pleased with the turnaround time from beginning to end
Elite Master Certified
Awful Service - mike
Awful service department. Scheduled a recall appointment online it went smooth I requested a courtesy car as well. I went in to drop my car off and they told me they just gave away the last courtesy car when I had a confirmed email saying I would get one. They did nothing to rectify the situation told me people usually call to re confirm. Why would I need to call I have it in writing on an email. I left waste of time no attempt to rectify the situation.
I had a very bad experience with Jim the service manager.... - AVOID
I had a very bad experience with Jim the service manager. Car had a dead battery one morning, I jumped it and checked if charging, it was, car sat for 3 days in garage and it happened again. I put in a new battery and it did it again after about 3 days sitting in garage. It must of had a parasitic draw and would kill the battery.
Brought it to Sentry West, the two service writers were great. I told them about the problem and had them replace the new battery I had just put in as you can't trust a battery that has been completely dead. Picked up car 2 days later, they ordered a door module which was the problem and unplugged it so it wouldn't be a parasitic draw, and I could have the car back as it would take several weeks to get the part and have it painted.
Two days later same problem. I call and phone goes to machine during open hours. I call again a half hour later and same thing, I leave a message this time. I call an hour later and someone answers hello, I ask if this is service he says yes. I told him what was happening (had no clue who it was) he told me to call Roadside assistance. I bring the car to Shrewsbury and ask them what's going to happen now, again service writer is great. Then Jim comes, I introduce myself and we talk about the symptoms. Then I tell him I'm not comfortable with the battery anymore as it has gone completely dead and I already went through this with a brand new battery I had just installed and had Sentry put a new one in to replace my new one as batteries might seem fine but when they have gone completely dead they are not 100 % anymore. That's when it started, Jim told me Lincoln won't replace the battery, I reiterated it's been compromised and we went back and forth a little. Then Jim told me in 60 days they won't be a Lincoln dealer anymore. I asked why he said that and to me that meant he doesn't care, he gave me a little smirk and didn't answer me. I tried to explain to him what course I was going to take now and preempted my explanation with "don't take this the wrong way", "this is not a threat" this is what I'm going to do as you leave me no choice (I'm not going to stand there and argue with him) I told him I'm going to dispute the charge on the battery, file a complaint with BBB and finally go to small claims. At that point he told me to get in my car and get it out of there.
I don't think I got a bad battery. They said they took care of the parasitic draw and they didn't, that's what hurt the battery. I don't feel discord with the mechanic for not getting the draw on the battery fixed the first time, these vehicles are very complex. I do however hold Sentry responsible for that new battery being diminished, I'm not trying to get something for nothing here, as is shown with me replacing the new battery I installed several days later, having Sentry replace it with a new one.
Jim has caused all this over what amounts to under a $100. He did nothing but give me excuses as to show me the cost would be on me to do this and he would be out of the Lincoln business in 60 days. After he told me to "get in my car and get it out" on the way out he shouted out "I'll cancel your parts" unbelievable interaction with this guy, so now I'm forced to waste my time righting a wrong. I have better things to do.
North End Mazda
General Sales Manager
Assistant Service Manager