Easy, no pressure sale - Michellenchris
we started out at Patrick and ended up purchasing from them. There was no pressure, Chris was knowledgeable and helpful with choosing our new car. The whole process was simple and enjoyable. We would recommend Chris and Patrick Subaru to our friends and family!
Top Reviewed Specialists At This Dealership
Frank Lajoie all I can say is Honest !! - ljenks108
I have had a couple of days to enjoy my 2015 Subaru Outback.. All I can say it that when I walked in the door of North End Subaru Frank helped me like no other. I had been shopping for a car for about a week, it was a horror show. I knew the moment I met Frank he was an honest man. As consumers all we have is your knowledge and hopefully your honesty which is hard to come by.
Such an honor to meet a man like Frank , old school. I would recommend him to all my family and friends. Going to work on Monday . I am sure they will ask me where I bought it and I will tell them all about Frank.
Subaru Sales Consultant
Committed to developing long term customers - petezigs
While things started off excellently with the sales experience (Raymond is awesome - best car buying experience of life) , my subsequent experiences with the service department had been increasingly frustrating with several miscommunications.
I reached out to the general manager to express my concerns and he was actually pretty responsive - acknowledging the shortcomings in my experiences and committing to work to improve the tone of communications from the service department.
The commitment to retaining a single customer was impressive for me and the service I received subsequently has been commendable.
They are not perfect but they also do not duck issues when you point them out. Not a common trait these days.
A wonderful no-pressure experience! - herec0mesth3sun
*They are now called Granite Subaru* I went in to test drive an Impreza and Crosstrek a couple of weeks ago, and was immediately impressed by their demeanor, knowledge of the cars, and ability to show empathy. I wasn't even sure I was going to buy a new car, but after meeting some of their staff, I was beyond impressed. Art was great at helping me figure out which model to get (not by pressure, but just presenting information about each car that helped make my decision), and the manager, Steve, worked furiously for a week to find the car I wanted. I went in today thinking I would just see it and start the paperwork process, but a few hours later, I was driving my new Crosstrek home. They made it SO incredibly easy, and for my first solo car-buying experience, it couldn't have gone better. Art even called me about an hour after I left to thank me for my business, which I really appreciated. I am so glad I never even bothered to visit another dealer, because I wouldn't have had near as good of an experience.
Don't waste your time here - Unimpreza'ed
First off, notice how there are no reviews in over 7 months for this dealership. I did quite a bit of research looking into a 2018 Subaru Impreza 2.0i 4dr. sedan CVT. I was emailing numerous dealerships, negotiating the selling price of the car. Vasiliy was very responsive and answered questions, but when it came to asking for a purchase or lease agreement he wouldn't send me one with the info and fees outlining details for the vehicle. He "assured' me that there was no hidden fees, but I wanted the paperwork in hand from Vasiliy so if I went to the dealership he couldn't change the numbers or not give me what we agreed upon. This isn't my first time dealing with sales people. Once I got the price I wanted for the Impreza, I confirmed the selling price I asked for a lease agreement. What does Vasiliy do?! He sends me a blank copy of a lease agreement, no numbers, no fees, just a blank photo copy of a lease. It was all smoke in mirrors. He would not offer me such an agreement because all he wanted me to do was come to the dealership so he could not honor his price. What a waste of time. Go give someone else your business, do not go to this dealership.
Patrick Subaru Sales, Shrewsbury