Getting a new car - diana Figueroa Trinidad
Hany was a great help. He got me the car i wanted and help meget out my lease earlier. We were able to get a great monthly patment for a 2018 rav 4 adventure.
I recommend going here DCH Toyota has cganged ao much and has better costumer service than 3 years ago.
Top Reviewed Specialists At This Dealership
Couldn't Be Happier! - awheaton
I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll start at the beginning, I first started looking for a car because the transmission went in my previous one so it was unexpected that I would have to look for a new car in the middle of a semester at school & during the holidays. I tried going to the Toyota dealership in Auburn looking for a RAV4 or a Honda CRV in my price range and met Marque, unfortunately at the time they didn't have anything available but kept in touch in emails if anything came up. He honestly let me know that there was one that was a possibility but turned out to be unsafe to drive. So the search continued.
After a couple weeks, I looked at their website again and saw that there were a few cars that I would be interested in and reached out to Marque. Again, he helped me and researched all the possible cars all over New England that would be exactly what I asked for, but they sadly all kept coming up as on hold for other customers. 5 or 6 failed attempts later, and there was finally something available, but was in service when I came to check in. Determined, Marque was able to find one CRV that was available on the spot in the next town over, and rather than waiting and risking someone else buying it the next day, because they were literally going fast, he ended up driving me over to the other Toyota dealership so that I could test drive/bring the car back to Auburn so that I could have first dibs. FINALLY after searching for two months because my 2004 Ford Escape died, I had found the perfect car that was exactly what I could afford to spend on a car, a 2009 Honda CRV with awesome features too. Marque went above and beyond what I expected and made the entire process easy and painless. Given all the unique situations that came up, it was an amazing experience and I have been telling everyone!
I would also like to add that the whole building was under major renovations and every single staff member working there had adapted to the situation amazingly. They were sharing workspaces, using makeshift desk areas, running messages back and forth because the intercoms weren't working yet, using space heaters where needed, and just generally working well as a team through an otherwise difficult situation. It was obvious that they were making the best of it. Also, any time I came in and was waiting around, every staff member kindly asked if I was being taken care of. The customer service from not only Marque, but also Matt, and all the other members who helped with every step of the sale was above expectations! HIGHLY RECOMMENDED!
outstanding service - 4runner
outstanding service from Vivien Martins and Mike Mason - they were great to work with and took great care of me and the replacement of my radio.
Over all amazing place - Cml01
Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help in any way possible. I will definitely be going back because of the simple fact that my time was just as important as there’s and that speaks highly to me. I hate waiting and they did not make me wait for anything, the minute they had info on my car I knew it also. Highly recommended.
Pleasant Car buying Experience - Bonnei
I went to the dealership to check my options, browse around what they have. I met a sales person name Ricky A. who was very decent and courteous to deal with. I told him clearly, I am not here to buy a car today buy yes, very soon, tell me what you have, showed me some options, models what fits into my life style and budget. He was extremely patient, knowledgeable and good a listener. That"s what i liked about him. He never put any pressure and force me to buy today.. I took, what I wanted from him and left with good impression. After four days I went back to test drive and bought a new vehicle from Ricky. I appreciate his time and patient , I am being an old Lady, he was very courteous and polite. Every thing went very smooth, He took time to showed me all the new features in my New Vehicle, went above and beyond to make sure I learned everything.
Also gave me a tour of the dealership, service and hours of operations and introduced me to service Manager, If I have any question in future I am very happy and recommend my sales person Ricky A. to every one . He Takes good care of customers.
Fantastic! - Jdesmarais
I am buying my first vehicle from a dealership, and it was a great experience! Francesca is so friendly, patient and knowledgeable . It was a very easy process! Would definitely recommend coming here!!
Great service! - CarGrandma
Brian and his team were excellent! Brian, the service representative that took care of my car today was very efficient. The technicians always do a good job in keeping my car in great shape. I have bought a couple of cars at HARR. I highly recommend this dealership.