Incredidle Help! - Doug01749
I ended up with a vehicle with an issue and the team at Durand's did an incredible job getting me into another SUV.
Rick Durand is a stand up business owner, along with a great crew. ..
Thank you all..
Colonial West Chevrolet Fitchburg was very helpful! - Drewchevyguy81
Frank was my sales rep and he did an outstanding job. He listened to my needs and recommended to the truck I wanted. I purchased a 14' Checy Silverado 1500 Crew Cab for better than a fair price deal. The finance was helpful, smooth transaction and did not make me wait around. I have 3 kids and it's difficult for me to drag them around. Frank and I kept in touch and made sure my time was used right. I recommend this dealership and look for Frank he is very helpful and will match you with what you need. Andrew from Lunenburg, Ma.
first class act always - Rosey the Riveter
I had a very bad gas line leak and was terrified to even drive my car to you. but after arriving, I was greeted with a professional "crew" that made me feel so at ease.
I purchased my vehicle from Commonwealth and will do so again in the future.
Your service Manager, Sandra Howard, is top notch. she made me comfortable from the minute I entered your service area and assured me that the problem would be taken care of, and it was done in record time. I thought I had to leave my vehicle for a number of days, but they fixed it in a day and a half. I would always recommend Commonwealth. Heck, they are the first people to wish me a Happy Birthday by phone.
JOB WELL DONE
Good Service - coleman3
Over the last few months I visited many dealerships and found Muzi to be one that was honest about what they were selling you, they didn't try to talk down about other dealerships, but was confident in what they had to offer. I was pleased with my salesman Bob, he was very personable. I am hoping this great service will be the same as I move toward the service part of my relationship with Muzi.
Quick & Easy - Brandon
Joe made the buying process of my first new vehicle incredibly easy! He was very knowledgable of the vehicles, the Inventory available, and had the answers to all my questions. Thanks to Joe I was able to find the vehicle of my dreams in no time at all! If you are looking for an amazing car buying experience, you need to go with Joe Pellegrini!
Great service - Robert MacPherson
As always, completely satisfied with the service staff at Herb Connolly. Justin Brown and John Consetti were very helpful with everything I needed. From Lisa helping me set up the appointment that matched my schedule to all the guys in the service department. Great service department.
Sincere, Polite and very helpful - Christy
Thanks for the test drive. All the information you provided will help me make the decision to buy my next vehicle. Its rare for a woman to go to a dealership and not feel like the men are being condescending. Job was anything but, very polite, professional and didn't speak down to me because I am a woman.
Soup to nuts, this entire experience was awesome - PHILIP BUTTIGLIERI
I consider myself to be a very frugal (cheap) person when it comes to large purchases and when it came down to purchasing a no-negotiate certified car, i was a little caught off guard. i did my research and knew the price was right on and fair. The Alex (Sales), Edison, Bobby and Corey all took great care of me when it came to my trade. Mutual respect was established and with no pressure or second thoughts to a non-need car (Camaro SS). This was all great, but the true respect came when i took the car for service, as i managed to knock off something that they essentially made this motor-head look like a chump when the simply popped it back on... Not only did Edison, walk by and say Hey! How are you liking the Camaro" and other NON-small talk, then shortly after so did Corey and was met with a smile too. This pretty much sealed the deal for me, enough that i felt the need to do a survey out of desired obligation. This also was a 2 car purchase month and my wife and i came here first, but she wasn't seeing what she wanted in her price range, so where did we go?? HERB CHAMBERS JEEP across the street for another certified pre-owned Grand Cherokee. Again, great people to work with and again i didn't feel like i was being treated negatively or pressured at all. My wife also was treated with respect and like a person, unlike a few other locations which talked down like she didn't understand a vehicle at all. one benefit of tolerating a motor head like me. Both locations, i would definitely revisit. And as i am writting this, my poor wives Grand Cherokee got rear ended (She is ok) but i didnt think twice of who i wanted to touch her vehicle other than the Herb Chambers. Added note, Kristin in service is outstanding, friendly, remembers you and your scenarios, and great to work with. Even more impressive is the senior mechanic who i am disappointed i cannot remember his name. The ONLY person i would EVER trust to touch my car and more so, not think twice about it not being right after!! You need to know how much trust and respect this guy earned!! - i have never let someone touch my car except when under warranty or forced because i don't have a tire changer or balancer at home(yet).... Easy to talk with, no ego to bruise when i asked mildly contradicting questions. But AMAZINGLY Knowledgeable with the Camaro, i can only imagine what else he knows about. I'm telling you, he was a walking car Google!! i was talking about a rear diff sound and he said oh yeah, lets pull up the Brake KB off the computer..... NOT A Brake related sound, but the KB WAS under brakes and about a diff noise!! He pulls this out of his head like it was nothing. Walking frickin car Google!!! And if you read this far, i hope you enjoyed the rant and well deserved praises. They all certainly earned/deserve it!
Santa Fe - kath0908
My review was written in the other comments section. Service was excellent and it was a very comfortable experience. I would definately recommend family and friends go to Ryan at Mirak to receive the best customer service experience.
Great Experience! - dfcali73
...from Salesman, to Finance, to Sales Manager, all employees went the extra mile to make sure I was happy with all aspects of my purchase! I MAKE SURE TO PUT PRIDE MOTORS IN THE FOREFRONT OF ALL MY CONVERSATIONS REGARDING THIS PURCHASE.
Best customer service around. - Equinox623
I’ve got to express to everyone that you cannot find a better auto group than Team Boch. Their sales manager Mike DiPalo and salesman Mark Mackdonald have sold vehicles to me, my family and to individuals at the company I work at over the last few years. Boch’s professionalism sets them apart from all the other dealers.
Service ISSUES - Silverado77
The last two times that I scheduled service for an oil change and tire rotation on a Chevorlet truck...neither appointment was completed in under two hours. This dealership also has a Cadillac division ...we also have a Cadillac and the service is outstanding on that end.
Email quotes don't match in-house quote - Gonefishing
After a lot of back and forth on email, I received a quote on a lease for a Silverado 1500. It was higher than I wanted, which was communicated. Was told to come in to get the best deal (my mistake). I gave them a shot.
Upon arrival, information is confirmed, and a quote $70 a month is presented to me. No trade in, just a straight up quote. It was like my emails were never shared or understood.
If they can not do a number, I get it. But just be up front. Just say you can't. Would I have gone over my ballpark? Slightly. After back and forth, I get a quote aligned with the original email quote. Plus doc fee. Bottom line, I wouldn't trust an online quote. "Coming in" to get the best deal does not help you either...
Stempien Steve is an excellent salesman. No pressure! - myboys
I had a great experience buying my car at Landan Chevrolet. Steven Stempien was an excellent sales person .I did not feel pressured at all. He answered all my questions and gave us a good deal. We went to 2 other dealerships to check out cars and came back to Lannan Chevrolet of Lowell, mostly because of the salesperson. Very professional service.
Ridiculous - John
Do not go there all lies they lied about evrything ,u cant trust them.i brought my brand new Silverado 3xs in 1 week ,they lied anout changing my tires they had a salesman pose as the gm what a jerk he was.Stay away!
This is a dealer who knows how to treat a customer right.... - Doug139
This is a dealer who knows how to treat a customer right. Good service, great parts department, and a sales department that is friendly and fair to its customers. They offered me more money for my trade-in than any other dealer recently. Too bad GM is such a mess.
I had brought my car to my micanic for an oil change and... - stella03986
I had brought my car to my micanic for an oil change and told him about a recall I received for the Rear Crossmember he would not touch my car except to check that out. I called Tom Chevrolet and made the apointment. When I picked it up they said it was fine and put a coating on it. I then brought the car back to my micanic and they told me they didn't do anything and the rear cross member was all rusted and they only had coated what you could see by looking at it. I then call Chris and brought the car back to the dealership. I called the next day and Chris said it was just rusted, I said that is the same as corroded and he said no it was not. So we went back and forth for about 15 minutes. Then he tells me they used a machine to punch into the bar to test it. So I said, now is rusting out with punch holes in it and that just makes it worse. He kept say no and he's not changing it and I can do what ever I need to and call whom ever I want but he's not changing it. I can take it to another dealership. I have bought my last two cars there and 3 of my girlfriend also did. We will never do anything with them again. Every since they changed hands they are so aweful.