John Power - VINCENT
John Power is asst. service manager. Best Mgr. I've ever dealt with in any business. Hard working & goes the extra mile to make you leave happy.
Wonderful experience! - Lcote96
I had a great experience at this dealership. I recommend Alex Ginsberg he is very efficient and answered all of my questions that I had!
Failed starter - Cb
I have been a customer at Baker Cadillac for years and while I have appreciated the good quality service, loaner car and fair prices, last Friday evening Baker Cadillac was at its best! I left work in the evening only to find my car would not start. I called Baker around 4.40pm and by 5pm they had sent someone to jump start me and when that failed they gave me a loaner at that late hour and fixed my starter by 12pm on Saturday! Thank you Tom and Andy! :)
We are very pleased! - Marrichs
Sales and service are excellent. George Belovitch is very helpful, accommodating and you are lucky to have him part of your team. We depend on The Norwood dealership for all our Cadillac needs.
Poor Customer Service!!! - kaylapercy14
I had recently had an issue with my 2014 Cruze and had to have it towed to Diamond on Thursday. They returned my car to me same day saying it was the negative battery cable (which is a common issue for the Cruze). Only a few hours later, my car started acting the same way it did before it was brought there so I brought it back. Next day, Friday, they looked at it again and replaced the battery. Josh called me up and assured me that my issue was resolved. Sure enough, Saturday morning it was still having issues. I called both Josh and the General Manager, leaving messages to both of them requesting they call me back. It is now Tuesday and I have not heard from either of them! I brought my car to a different Chevrolet dealership and they were able to diagnose the issue within a day. Considering I work at a different car dealership myself, I know what the process is and what kind of service I should be receiving and I was VERY dissatisfied! I would NOT recommend this service department to anyone...
** WFAB DOESN'T EVEN DESERVE A STAR ** - Kcolon8951
I took my 2015 BMW 320 Xi to Woburn Foreign Auto Body in Woburn, MA on 10/17. I had minimal damage (some scuffs on the bumper, and a chipped tail light) I was quoted $1400. When I brought it in they said the bumper may need to be replaced because it could have broken clips. Well sure enough they said it needed a new bumper. The final invoice was over $2k.
I got my car back on 10/20 and there were issues with the work they did. The body lines weren’t the same on both sides (very tight on the passenger side) the corners weren't sanded, buffed, and painted, there were chips in the paint around the back-up sensors, and it was rough feeling under the reflectors (not enough paint and no clear coat at all)
I took it back on Monday 10/24 and I got it back last night 10/25 and there's still issues. I have bumps in the paint beneath the reflectors, the body lines are still the same, and the corners weren’t sanded, buffed, and painted. My car looks like a Macco job!
My car was parked when it was hit by a Uhaul truck backing up. Uhauls insurance is Repwest and payment was already issued to the shop. I wish I had gone straight to BMW to begin with, after all I had nothing to lose, but I was referred by a friend who had his BMW side swiped and he spoke highly of WFAB.
I should also mention that both times no one from WFAB went outside with me to inspect my car, show me what they had done to fix the car. My car was backed into a space up against the brick building so I couldn’t even see the work until I got home.
I contacted my insurance company because they may be able to get involved. Woburn Foreign Auto Body did a xxxxty job, not ONCE, but TWICE! I'm not going back there and I may contact the attorney general. I went a total of 7 days without my car and it's still not fixed properly. I will NEVER refer anyone to this place. Bob Winters has xxxxty people in his shop, and they do a hack job! I wish I could post pictures.
I have been taking my IS250 to Lexus of Watertown for a... - ladamek
I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:)
I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!
I have been here 3 times and they did a good job taking... - aznlilchino103
I have been here 3 times and they did a good job taking care of my car. Two rear-enders and one side-swipe and they brought my car back to showroom condition and with OEM parts. They even buffed my car and made it shine like new.
I have been using Long Cadillac as my only dealer for... - sdoherty
I have been using Long Cadillac as my only dealer for service since I bought my 2010 Cadillac SRX from another dealer in Massachusetts in October of 2009. It has been 3 years of top notch customer service. I hope they keep it up as service is the single most important part of car dealer/car owner relationship. So far Long seems to understand this very well indeed...
If you have a BMW DO NOT GO HERE. I'm sure they are fine... - Hector678
If you have a BMW DO NOT GO HERE. I'm sure they are fine for Audi and Volkswagen. There are plenty of places that specialize in BMWs. This is not one of them.
I was scouting for auto shops when I called here. The... - nikki_74
I was scouting for auto shops when I called here. The person I spoke to was rude and kept cutting me off. If this is how I am treated even before I am a customer, I wonder how I will be treated once my car is in their shop.
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.
This garage came highly recommended to us by a friend,... - 3KidsandaDog
This garage came highly recommended to us by a friend, and they were right on target! Robert is a skilled, friendly, and fair owner/operator of this shop. He gave us a hands-on inspection prior to the work, a recommendation of what needed to be done, an accurate estimate of bill, and a realistic timeframe of what to expect (which was very reasonable, especially for a shop his size).
DO NOT GO TO THIS DEALERSHIP FOR SERVICE!!! I just got... - ap10563
DO NOT GO TO THIS DEALERSHIP FOR SERVICE!!! I just got charged $200 for a Diagnostic test and extra time needed for the Mechanic to find the problem when they weren't even able to figure out the issue. The Receptionist called me and told me that the Mechanics were not able to find the problem and I would need to bring my truck back at another time as the Mechanics were leaving at 1:00pm. When I went to p/u my truck I got slapped with a bill for $200!!! The said it was for the diagnosis and the mechanics time...not sure how they can justify charging for a diagnosis when there wasn't one. So disgusted by this shady dealership, save yourselves the headache and the $ and go somewhere else!