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The team at BMW Sudbury helped get me a great deal on a... - Zmurphy
The team at BMW Sudbury helped get me a great deal on a 2020 330 and I couldn't be happier with the experience. John Dibitetto in sales and Karen Peterson in service helped me quickly and efficiently. Truly a luxury engagement and look forward to building a relationship with the team over my next few cars. Certainly worth stopping by this dealership when making shopping.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Boston gave me the best price, and the people I... - ESTORI
Boston gave me the best price, and the people I dealt-with complemented that best price. Also received referral and assistance for learning the complex functions of the vehicle,
BMW Client Advisor
Director of Sales
I want to thank Dee at BMW Norwood she’s awesome to work... - Jlevya
I want to thank Dee at BMW Norwood she’s awesome to work with. We visited the dealership multiple times with many questions never once were we pressured in any way to purchase a car. The first time we looked around and second time took a car for a ride still no pressure. I told Dee we were thinking between 2 cars but still wanted to look around again no pressure. I have never had an experience like this, it’s great. Normally I hate going to dealerships. We purchased a great car work with Dee and Alex. I can’t say enough about the amazing service!
BMW Experience could have not been better. My Client... - juarez.yuliana
BMW Experience could have not been better. My Client Advisor Gloria Prosper did a great job helping me find the right car. Overall professionalism, patience and great service. I recommend Tulley BMW of Nashua.
Had an extremely unpleasant experience with a horribly... - danian_z
Had an extremely unpleasant experience with a horribly rude and unprofessional sales person and the condescending/self-righteous General manager Brad Taylor today. Dropped by this afternoon to figure out what should be our fourth BMW after our current lease ends. Fully expected a helpful and professional experience and good customer service comparable to the last three times in three different BMW dealerships in Illinois, South Carolina and Connecticut. What a horrible surprise!
The sales person gentlemen made several condescending comments about the two of the models we are checking out would be significantly more expensive than our current lease. Upon my wife commented with frustration that we are checking out these models with understanding of the cost difference and it should not be a consideration of his, the sales person became agitated and asked if we want to work with somebody else. Then he came back and literately told us because there is nobody else available so he will have to help us with test drive in a very stern voice that remind me not as a sales rep but some kind of authority. When my wife said she is not comfortable working with him he tried to push us out of the door.
Then I asked to talk to the sales manage. He never told us his name but give us a business card of their General Sales Manager Mr. Brad Taylor. So let’s call him Mr. X. Mr. X talked to me in a fashion of self-installed authority and self-righteousness that tells me where the authoritarian style behavior of the sales person came from. Mr X repeatedly asked me in a very impatient tone "what do you want?" and commented "you are just asking for a number!" Disregarding that simple facts that I was there for a shopping experience with customer service that will guide us through our search for my wife's next car.
Finally Mr. X told us to find another dealership. So we did. We are so disgusted by this experience, we decided to try out Tesla. What a night and day difference! Nick and Aaron at Natick Mall Tesla store are exemplary of hospitality and customer service. They tried their best to squeeze us in for two test drives despite the busy flow of customers and guided us through all of our considerations in a friendly and no-pressure fashion. Now it’s most likely we will be getting either a Tesla X or a Y once we figure out between the two. And on top of that we started an ordered of solar roof system with them. It’s really sad that I used to love BMW for their meticulous and upscale design, solid performance and German style attention to details. Now in a twisted way thanks to the horrible people in Shrewsbury BMW I found Tesla and the real “Driving Machine” after being a BMW customer for almost 20 years.
Herb Chambers BMW of Boston
General Sales Manager