Worked hard on a tough deal - Golden4579
Gary was great. No pressure. I came in the door with less than I deal credit and a way upside down trade-in. Gary and the whole team were great, and were able to put me in the vehicle that I wanted.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Straight Forward Purchase - LMcG000
We were able to locate the vehicle we were looking for, online at Rockingham. Our online inquiry was responded to quickly and we were able to visit the showroom that same day. The price we were given in advance did not waiver when we got to the showroom, and the vehicle was waiting for us to test drive. Mike did a great job of showing us the car, answering questions, and facilitating the sale without the high pressure bait and switch that we had encountered at other dealers. Lena was thorough and pleasant while processing our financing at the rate we had initially inquired at, with no hassles.
Honda Sales Professional
Excellent service - KT234
I was beyond satisfied with the service I received , everyone was very pleasant and they answered every question I had with an a great gratitude.
Certified Sales and Leasing
Sales and Leasing
Informative and understanding - Newcar
Bryan helped me find my first new car and he was understanding and a pleasure to work with. It was a big step, having the same car for 9 years, and my experiene led me into a new Audi Q5.
Audi Brand Specialist
Audi Brand Specialist
Great Experience! - Robin B.
I had a wonderful salesperson, Jennifer Lilly. She paid attention to my wants and needs and found me the perfect vehicle very quickly. All in all it was a really positive experience!
Easy and helpful, minus the pressure! - Rraicsics
My wife and I had visited several Toyota dealerships in our area and after too many disappointing experiences that ranged from too pushy to not helpful or willing to budge at all, I decided to drive a little out of the way for us and went to Jaffarian. My wife was away and I went to check out one of their cars I had seen online, and what a pleasant surprise. The entire experience was pleasant and easy, all without the pressure and headache I had been getting from other dealerships. I worked with Adrian Gonzalez, who truly made it enjoyable, as I was planning to surprise my wife with a new car. He even went so far as to make it fun for my 4 year old daughter by giving her snacks and juice! Everyone was accommodating and knowledgeable and i would definitely recommend them, and use them, in the future.
Awesome - Cturn220
Fast and willing to work with you!! Thank you all who put effort into me getting a brand new car! My credit was stolen years ago and they were still able to figure something out to lower my payments and get me into something I am happy with.
Great dealing with Peter Matton and Burlington Audi! - Audifan
We just bought a new q5 at Burlington Audi and Peter made the process easy. Peter was extremely knowledgeable and was able to address all of our questions and concerns. There was no hard sell, just helpful and informative. He was able to find me exactly the car I wanted and overcame our objections to find a common ground which resulted in a happy new Audi owner. We highly recommend him and will use him for our next purchase.
Pleasant Purchasing Experience with Mr. Ken White - JasonFromSudbury
I just bought a Avalon Hybrid car from Acton Toyota and Mr. Ken White was a great person to work with during the entire process. From the initial exploratory phone call, meeting him in person, test-driving the car, sitting down with him to go over different options, to the delivery of the car, Ken was extremely thoughtful, proactive, transparent, and fair. The whole purchasing experience was pleasant and efficient. It is highly likely that I will do business with him again when we replace our Lexus SUV in coming years. I am going to share my personal experience with my friends and recommend Acton Toyota to them for their car buying.
Sales & Leasing
This dealership makes it easy for the consumer! - 83779
This is my second purchase from Honda North and both times I have found James an excellent sales contact. He delivers personal service with no pressure. James in Sales and Jameel in Finance are good listeners, eager to meet the expectations of the customer and have excellent communication skills. The dealerships has an excellent inventory with the exact car I wanted on the lot. Their predetermined internet price was very competitive and they also offered the same dollars as Car Max did for the car I was replacing. This offer saved me juggling two locations to complete my transaction. The registration and inspection process was taken care of as was notifying my insurance company. All the "hassles" and running around that were involved in purchasing a car years ago are now taken car of by Honda North dealership.
Silver Level Honda Sales Consultant
Amazing , no pressure, listened - Brooke and Ric O
This my second Demo car from this dealership. I keep coming back because of staff an the safety and quality of vehicles. Dave listened to exactly what I wanted and provide perfect options for me to consider. He and Richard ROberts worked had to get me in the right vehicle for my needs and wants. That I am driving My Outlander I feel even more strongly that Michaud was the best dealer ship with most courteous understanding and helpful staff. Thank you I know our situation did not make it easy for them.
Superb Service ! - Kevin X
The team at North End is outstanding and Rob in particular did everything possible to make sure I could get a vehichle in my current situation. North End is the place to go if you're looking to purchase a vehicle !
Subaru Sales Consultant
Excellent Experience - Lilli24
Colonial Chevrolet of Acton really helped me find the best fit! Justin Boivin was very knowledgeable and helped with any questions I had. He was able to get me approved as a first time buyer. I would recommend Colonial Chevrolet to all of my family and friends!
Exceeded Expectations - Shaunconley08
Went to Honda Cars of Boston today with only the intention to “browse.” Upon arriving, we were immediately greeted by John Fitzpatrick who could not have been more accommodating. He went above and beyond to make sure all our needs were met when finding the right car at the right price. Ended up leaving hours later wih a brand new Honda Civic and could not be happier. Fitzy was the best!
Client Services Manager
GREAT EXPERIENCE ! - emilymogill4
Josue is amazing at his job. He is very easy to work with; and made this process very smooth for us. I have bought many cars, and he is by far the best person to deal with at any dealership. Other staff is very friendly as well. GM and Sales manager are also GREAT to work with. I will be referring all my clients, and anyone I know who would like a jeep to see Josue at Kelly Methuen!
Great service! Best deal! HIGHLY recommended dealership!
Thank you Kelly Methuen
Kevin works with you and for you. - johnnybshea
My wife and I are rebuilding our credit which can be intimidating when making a big purchase for obvious reasons. Kevin Kincman at the Dracut MA Modern Auto location not only found be the perfect car for our situation quickly but he found me a car I absolutely love and I'll be proud to drive for a long time. Kevin's service was far and above the best we've ever received. I'll never go to a different dealership this place has great vehicles! Kevin certainly knows what he is doing and adds a down to earth human side to the car buying business which made us feel right at home in the right hands. Anyone in the market for a new vehicle should 100% go to Modern Auto and ask for Kevin Kincman
Sales -Dracut Location
Senior Sales Associate
Service to Sales - Vwtdi
Great staff,I have used their service department for the majority of my maintenance on my VW Jetta TDI. I had my first experience with their sales department this weekend when I was looking at getting a SUV. I was able to get reasonable amount for both my trades. The salesman worked hard to be sure I was the person to get the 1st offer on the vehicle I was looking at. There were a total of 5 different people coming that day.
I’ll continue to use them for service and maintenance for my new vehicle.
Internet Sales Manager
Best car buying experience with Gary - super sales person! - Kathy C
It was time for a new car and we thought a Mazda would be a great choice, but were not sure if we wanted the CX-9 or the CX-5. We stopped into Lannan Mazda and met Gary, the super sales person! Wow he is awesome, he has the strongest attention to detail of any car sales person we have ever met. He made sure we talked with him about our needs and how we planned to use the car and then he took over to ensure the car was ready in three days. Then when we picked it up he spent the time showing us all the features and making sure we were comfortable, a 12 speaker Bose radio system, incredible feature! Gary, thank you for being extraordinary and making our car buying experience 10 stars! We would highly recommend Lannan Mazda and in particular Gary for your next car purchase. He is pleasant, funny and just a great guy to work with. Zoom, zoom
Customer Relations Coordinator
What a Porsche puchase experience should be ! - CrazyPoodleLady
By far this was my best car purchase experience. Philippe clearly knows his stuff. He was patient, thoughtful and delightful to work with. I have referred many people to him who have all had excellent experiences as well. I wont work with anyone else when it comes to my Porsches!
Porsche Brand Specialist
Porsche Brand Ambassador
Great Service! - ajr9234
My salesman (Elkin Pereanez) was great in helping me purchasing my first car. He was straight to the point and helped me get the best deal and rate as possible!
Client Retention Manager
General Sales Manager
Mark is the man with a plan!!! - MazdaMan83
We had searched a couple of dealerships for the Mazda we wanted. Some of them said "we can order it to your specifications" others said "we have it at another dealership/lot - we can trade and have it here in 2 days..." But in the moment, when you have that "I am going to get a new car excitement" I am a touch it, feel it, see it, type of guy. So after 30 minutes of a calling around one summer Saturday afternoon, Mark at North End Mazda told me they have the exact make, model, and color on their lot and that I could come see him later in the afternoon because he was going to be meeting with other buyers earlier in the day. I liked that. No pressure and honest about what is going on in the moment. Back story - we had already done the test drive at previous dealer so we were basically sold on the car but we felt some type of way about jumping to another dealer because the initial person we spoke with at another dealer was very warm, friendly, outgoing and honest. We felt like we "cheating" on him with Mark. But Mark was the type of dealer that could steal you away from a competitor. He was real. Upfront. Honest. He told it like it was and that made us feel like were going to know the ins/outs of our first car buying experience. This was a big step for my wife and I. Mark was sure to warn us about the damage that multiple credit checks could have on on our overall score, how other dealers use certain finance games & tactics to undercut competitors when you go to "shop your quote" - the advantage vs. disadvantages of buying and leasing, and best of all, he used real life experiences of previous clients/buyers to illuminate possible outcomes from the various ways North End could or would finance us. We got the first time buyer excitement after two hours of talking numbers. I liked that Mark took a piece of copy paper and drew out the specifics using middle school-ish type math to assist in explaining what exactly we are getting into. That was the best part. No jargon. No BS. Just 3 people (Mark, my wife and I) asking and answering questions, crunching basic/understandable numbers, and coming to the conclusion that we could indeed finance a car - purchase or lease! We didn't have bad credit. We just never took the time to delve into the semantics of credit because we always assumed we were "screwed" due to student loans. Mark was able to get his Finance Office to get us into a higher tier which we were on the cusp of - but not quite there. Did I feel this was some sort of "look what I am doing for you tactic?" Yes I did. However, I understood exactly what he was saying and tactic or not - he got it done, so I can't complain on that front. That piece of copy paper with T diagrams and numbers scratched on it was soon put into a more professional looking quote, but I still kept the scratch paper because to me, everything else is just words. The real deal was on that piece of paper he pulled from his printer. That was the moment everything got real. Those were the numbers I wanted to hold Mark and North End Mazda to. With that being said, Mark held our proverbial hand throughout the entire process. He had an immediate aura of trust and likability that really assisted with swaying my interest towards moving the deal along. I come from a service related industry background so I am usually very weary of those who come off as if they are the "only ones who can help you and that everyone else will do you wrong." Mark did not have a bad word to say about other Mazda dealerships. He expected we would shop our quote. He even encouraged it and gave us 3 different dealers within our zip code range - but with those referrals he also told us the specific "game" each dealer would try to play, what they would say, and how they would say it. He even admitted to the fact that one particular dealer would more than likely come in cheaper just to "steal" the business away - but that their final deal tactics would not meet our expectations. I thought to myself, why on earth would any salesman ever encourage a potential buyer to check a competitor out with lower prices? So I did my due diligence and sure enough everything Mark said, word for word, came to fruition. During the 2 day deal hold at North End Mazda I did my call around and found nothing but pushy dealers who seemed to only care about who I was currently dealing with. Numerous times I would tell the person "I wish to keep my deal hold confidential" and 2 out of 3 them said "well I can just look it up anyways - when are you coming in?" I thought to myself "I will be there a quarter after NEVER!" as I thanked them for their time and proceeded on to the next call. Funny thing was, I thought back to when I first called Mark and told him I was already dealing with someone but just wanted to see the actual car we wanted up close and personal he never said a single word about "who is it? how much? come now!" All he said was "I can show you that car in a few hours..." In that moment, it made me realize we were dealing with someone who simply wanted to ensure that we got what we wanted. Even in a last ditch effort where I tried to "wheel and deal" Mark seemingly just put up with it. I knew the deal was already locked in and since we decided to lease that there really was no more wiggle room - but still I wanted to play hardball. Mark took my pitch and knocked it out of the park. He made it happen. I later found out that I was known as "the guy who wanted last minute all weather floor mats" around the dealership. Haha. I didn't care. Mark still made the valiant effort to ensure that I/we felt good about our deal all the way up to the pen & contract. This review is about Mark and his customer service so I will not delve into the issues we had with the final signing and the manager who does not really have any bedside manners for first time buyers. I also do not want hurt my relationship with North End Mazda because at the end of the day - we are VERY happy with Mark and our vehicle. It is also probable that I was probably somewhat annoying with my last minute "get me mats or I walk" tactic, so who knows - but the only advice I could have is to allow the salesman who bred and built the initial relationship to be apart of the final signing. He/she spends all that time cultivating the trust that gave the potential buyer enough gumption to actually get to the last step before driving off the lot and then you suddenly pass them off to someone else for the most intimate & intimidating part of the deal? In that moment, 2 days later when we came into sign and found out Mark would not be involved with that process what so ever I felt like I was Rose on the Titantic, floating on the big door in the middle of Atlantic holding on to Jack's (Mark) hand. He had gotten us this far and now he floating away! An overzealous imaginative comparison, I know, but having the "Mark the man with the plan" in on the final step should be the standard. Just my two cents. But it is not my industry so who knows why that is not the norm. Fast forward - to the actual signing, we found an error on the final contract. Was it on purpose? Was it a last minute trick? I don't think so. But I caught it nonetheless. However, in that moment, the financier stepped out to investigate the error, our insecurity began to rise very quickly. I told my wife - "we will walk if there is another mistake." Again, I feel like Mark, in that moment, would have been able to better explain the who, what, where and why when my feelings about the final signing experience began to wane. That contract error and the general attitude of the person initiating the final step before drive off is the only thing that made our total experience with North End Mazda a short step under flawless. Moving forward - once the keys were in our hand - WOW! Mark gave a near two hour tutorial of the vehicle where he literally rang every bell & whistle right in front of us. He did so in a pace and manner so that we would fully understand exactly how to re-ring them if we wanted to at a later date. I am not kidding - each button, subject, and tab on the screen was selected and explained. I am sure, as a buyer, you have the option to skip the vehicle tutorial - but we went with it and we are very happy we did. What is the point of having something nice if you do not know exactly what it is capable of? Long story short, Mark is the man with a plan! I say "plan" because we rolled into the North End Mazda around 2pm on a rainy Saturday and by 5pm he had the entire car buying experience mapped out for us. We also had his personal cell during the deal hold in case we had any additional questions. We will come see Mark once this lease up - maybe even sooner! I highly recommend you go see what plan Mark will draw up for you!!! You will drive away feeling confident, trusting, and fulfilled with your car buying experience!
Mazda Sales Consultant
Mazda Client Specialist
Quick fix - ncrowley
My check engine light came on yet again and the engine sounded loud. Turned out it was some nuts and bolts that rusted out on a pipe connection to the catylator converter so the pipe was separated from it. They attached it all back up and it seems to have solved the issue.
Sales & Leasing Consultant
Great sales experience - Zohaib Ahmed
I dealt with Awara Osman and Paul Mcdaniels. They were very helpful and i would recommend them and the whole team. I am going for this deal because if him.
Amazing Service - Nathan Marsolais
My Father came in to check out a New 2018 Chevy Silverado, and left a happy man with a guaranteed purchase and a satisfying price! The customer service from employee Ryan Hurst was amazing and every promise that was made was fulfilled. This dealership has gained the trust of our entire family and we WILL be returning in the future for our future auto needs.
SALES & LEASING CONSULTANT
Great car-buying experience - CTFan
Rob was very helpful and generous with his time during my initial test drive so I was happy to go back to him to negotiate the purchase of a new Crosstrek. The whole process was low-pressure and pleasant, a welcome change from my earlier experiences at other dealerships. I was treated very respectfully and I left feeling that I had got a fair deal.
Easiest auto purchase ever! - fheineman
Roger was super helpful from my initial phone call right up to my purchase of a beautiful 2015 Mazda3 from their excellent preowned inventory. The car pretty much sold itself, but Roger was gracious enough to let that happen without any pressure or excessive sales hype. Eric, Jay, and Rich were so courteous and helpful with negotiating the price and arranging the financing that I purchased the car on the spot and drove it home that evening.
So far I love the car. The styling, features, road handling, and fuel economy are exactly what I have been looking for. If you want a great car, consider Mazda, and don’t buy until you visit the Werner dealership.
Great Experience at Kelly Nissan of Lynnfield - Cj44
My experience was great while finding my car, Lou-Royce Christopher was an excellent help especially with getting back to me with information. He answered all my questions and worked very hard. In the end I found the perfect car for me and I’m very satisfied.
Great experience. - ericramsey0920
I recently purchased a new CX-5 from North Shore. Great service from Victor and Sean. Very professional, efficient and friendly service. I highly recommend this dealership!
Excellent sales associate, Alex Rose - Margaret
Alex assisted me with my new lease and listened to my needs. No haggling, no back and forth - walked away happy because of Alex and my new Nissan Rouge. Alex is very informative and knows his products - if a question was asked that he was not sure of, he hesitated and went to speak with someone in order to find the answer for me
Sales & Leasing consultant (hablo Espanol)
Sales Leasing Consultant "mwen pale kreyòl"
Did all that was expected and more - Firemist
LUIS AND MIKE DID ALL THAT THEY SAID WAS GOING TO BE DONE AND MORE.COULD NOT BE HAPPIER WITH WALLS.THANKS AGAIN THE AMATO's
Master Certified Sales & Leasing Consultant
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