It exceeded expectations, will return without a doubt. - Marie/123
The customer service exceeded expectations. I will return to this dealership without a doubt. They value the customer and there needs.
Love my new vehicle!!!
Top Reviewed Specialists At This Dealership
Made the buying experience a complete joy - Andrew
Tom at Paul Masse is the best around. Door to door service! No pressure sales, best price around with the service dept to back it up
Sales & Leasing
Great experience - JMO
Great experience at Martys GMC. Salesman Neal was helpful and made the process as easy as possible. Would recommend to friends and family. No complaints here.
If you're going to buy a vehicle, buy it from Battle GMC - Lavoieindustries
I've been to many dealerships to check out Vehicles price-wise vehicle wise.... and quite frankly you can't beat the great Vehicles here at battles GMC.., and a great salesman Bob Holmes
Best car buying expeirience of my life! - Don Pierce
Although I did not purchase a vehicle at this dealership due to my own error, I feel compelled to express my gratitude regarding Robert Cappelletti. While I was undecided as to what my wife and I were interested in purchasing, I had been on a hunt for a few months and happened to pass by Lance Buick GMC one particular Sunday and it happened to be after hours. We pulled over to just look at a vehicle. After about 10 minutes, Robert came up to us and introduced himself and offered us his card and stated that if there was any thing he could do for us, just contact him. He was on his way home and was simply trying to help us. He was very pleasant to talk to and not pushy at all and let us be. Long story short, I came back to Robert that following Monday, and he spent quite a bit of time with us trying to find something that fit my needs. Ultimately, I passed on the vehicles due to physical needs. Robert was again, very professional and no push at all. He was again, very pleasant to deal with, and I expressed my gratitude to him for the way he conducted business. Pretty much all the other dealerships I have been to in the last 30 years are like sharks and trying to hold you hostage, NOT HERE! I eventually came back again for a vehicle I was sure I could purchase. Robert did not have what I wanted in stock, but he was able to find one and advised me he could get it. He spent a lot of time arranging that for me and all this time, he never hounded me or kept calling my house etc. He contacted me only when he had info I was expecting from him. My wife and I went to the dealership to finalize everything and was absolutely the most pleasant experience in my life when it comes to purchasing a new vehicle. There has always been stress, tension and even some arguing during the process. Not this time! I was so comfortable, I had to convince myself that all was ok,, I was waiting for the pounce! It did not come. I stopped the process when we realized I made a financial calculation that was incorrect, and it effected my ability to make the purchase. I was stunned and disappointed, and embarrassed. When we realized I could not proceed, Robert and his manager spent some time with me to go over potential options, but I was over my head. At no time did either of them pressure me or make me feel bad for my error. When I am ready to commit, I know where I’m going, and who to see. Best car buying experience in my life! Hands down.
Thank you Lance GMC!
Vendetti Motors Great value No nonsense - Anna Mendes-O'Leary
I just purchased a new 2016 Buick Encore. We had the time and we were not in a rush to buy so we visited many dealerships in our area including other competitors like Ford,Toyota, Honda to check out their inventory and what value they had to offer. WE chose Vendetti Motors for their honesty, no games, no nonsense prcing, no pressure, and best value for the money. I would highly reccommend Vendetti Motors.
worst experience ever! - gmctruck18
Make sure you have EVERYTHING triple checked before you sign because Mastria GMC will lie to cover up what was said even though I have numerous emails backing up my claim. The dealership does not return phone calls or emails unless you go up the chain of command and then the response is unprofessional and filled with half truths, Once they tell you they will help, you get the run around until too much time goes by and guess what too late-so sorry. Even the local GM rep is a joke because he could not be bothered reading any emails to show the customer is in fact correct. My advice, if you have any GM points to redeem, run far away from Mastria GMC because you will be cheated out of this money and make to feel it was your fault for existing and god forbid you try to contact them about this.
Excellent sales rep christiano went above and beyond - Truckguy18
Excellent service from Christiano, bought new yukon denali, couldnt be more hardworking on details. Excellent on gollowips and questions. Very knowledgable on tech functions. Great attitude, worked very hard to get deal done.
Dishonest dealer - igcy
There's lots more I'm leaving out for the sake of brevity but basically here's what happened
- Before purchasing the used vehicle, I brought it to an independent mechanic nearby (Anchor Subaru) for a pre-purchase inspection.
- 2 main issues came up, 1 was a battery issue (easily fixable) and another was an engine leak.
- I brought this up with Guy Clark (the sales rep) and was told verbally that it would be fixed before I get the vehicle. I also have it hand-written and signed on a piece of paper (though not sure how useful that is).
- I go on a 2-week vacation
- When I get back, I meet with Guy to pick up the vehicle. I ask about the documentation that shows the leak was fixed. He says he'll get it to me the next day.
- So far, everything's going smoothly so I trust him (obviously wrongly).
- Well, this is when the problem begins. I got back 8/2 and only after going to his manager James Kelley, do I manage to finally force him to get me the documentation on 8/24
- All it says on the documentation is "CHECK FOR LEAKS NOTHING FOUND". Can you imagine my shock at seeing this!? This is what he means when he says the problem will be "fixed", it's by literally ignoring it!
- Well, in the 2.5 weeks since then, I have left countless voicemails and text messages with both Guy and James (and their receptionists are somehow NEVER able to find them in the office) but have not heard back at all.
It should still be covered under the dealer warranty but something tells me they are going to have tricks up their sleeves there so I'm just going to cut my losses short, pay the $2-3k myself to get the engine leak fixed and report this to the authorities (BBB, FTC, RI Attorney General's Office etc.).
Good trade good lease win win - WHS
Had a good and efficient experience account what I wanted for my trade and get what I wanted for my lease people there are nice and accommodating I’ll definitely be buying again and recommending
If I could leave 0 Stars, I would for Service - Dan
I brought my car in for service 1 1/2 months ago. I wanted it evaluated to see if an issue I was having was covered under what GM calls "special coverage", not a recall per se, but similar. After scheduling an appt, my car was looked at and I was notified that cost was covered under GMs bulletin. However, the work could not be done with $900 worth of additional work that was not covered. It would take a few days to get parts. I started asking around and doing some research and was questioning this "additional work" When I went to pick up my vehicle that day, I asked my service "adviser", Rui, if the additional work was really needed and could he explain it to me. I was rudely told "I can't do one without the other if you want me to put the car on the lift right now I will!" I told Rui there will be no need, as they won't be doing the work. I have since taken my car to a more reputable dealer, where the work was performed under the special coverage from GM at NO COST and no additional work was needed to complete it. They actually held my car because they said it wasn't safe to drive, yet Alden let me take it because I wouldn't agree to to the $900 of additional work. My point, do your homework, ask questions before you agree to let Alden do any work on your vehicle. I saved $900 by getting mine fixed elsewhere.
Disrespectful - Wisso
Paul desilva thats works here is very disrespectful unprofessional!long story to tell but stay away from this dealership .. I was going to trade in my 2015 Gmc 1500 because my lease was up and looking into leasing 2 other vehicle but because he thought I was just dropping off the vehicle and not purschasing another vehicle he came outside to.look at the truck and said I'm not taking this crap who talks like that especially at a dealership never had someone ever said something like that to me while trying to purachase a vehicle .. I went somewhere else the same day to a different gmc dealer made a deal happen
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.