In my opinion went above and beyond the call of duty!! - Tom F
Great experience during my service visit (I needed an A2 code service). Checked in with June who also informed me that I had a recall on my vehicle. June kept me updated on my service status on a regular basis and treated me more like a member of the herb Chambers family than just another "car in the assembly line". She even escorted me back to the service area so that i could explain to the service technician the issue I was having with my entertainment display. When everything was all close to all set and done, someone on the staff noticed that my car inspection had expired in January which I completely forgot about. Since I had just had my car computer updated for the recall and they couldn't to the inspection right away since the computer was just updated, June came up with an idea and found a technician that would take my car out on the road and "prime the car" / "Pre-drive" the car (for lack of better terms) so that the safety inspection could be done there at the dealership since I was there already. I'm sure there may have been others that were involved behind the scenes with my service visit and hopefully someone there can pass a big Thank You to them as well. Thanks again to June and everyone else involved!!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Great Experience - kbeaus222
John Fitzpatrick made me feel at ease and was so knowledgeable. He made sure everything went smoothly from purchase to vehicle delivery. I’ve purchased cars from Honda Cars of Boston and from John in the past and will definitely be back in the future. He is so easy to work with and he instantly makes you feel comfortable. I look forward to working with him again. I highly recommend this dealership and working with John. Also, Rich Fonzi was also a pleasure to work with. He made the complicated financial transaction so easy to understand. He was friendly and knowledgeable as well.
Client Services Manager
Sales and Leasing Consultant
Danny at Herb Chambers is Awesome!! - Aboks17
Thanks Danny for helping me with my recent Honda lease! I came in closed minded and set on a car that didn’t fit my budget. Danny worked with me on different options and got me an awesome car that, at first, I didn’t think I would love, that fit in line with my finance expectations! Overall 11 out of 10 experience!! Thank you :)
Sales and Leasing Consultant
Routine maintenance - Pilotownermass
The team at Honda was helpful and able to address my vehicle's maintenance issue. They called promptly when the vehicle was ready for pickup.
Sales & Leasing Consultant
Best car buying experience - Davidakana
Christine C and Len R are the best. They made the car buying process easy and stress free. Will be never go to another dealer.
Silver Level Sales and Leasing Consultant
Gold Master Senior Sales Representative
Great - Paula0318
Stephan was a pleasure to work with. He was very professional and well informed. No pressure just gave us what we needed to know. Will definitely be back
Recommended!! - Cambridge driver
Cambridge Honda doesn't have the usual car dealership vibe. Not pushy here! The people who work here are genuinely nice. Sure, they're eager to make a sale, but they listen and are tuned in to what a customer wants. Every step was made easy.
Salem was a pleasure to work with. I don't really like the experience of getting a new car (the time involved, the inconvenience) but he made it so much better. He's dedicated to his customers.
Senior Sales/Leasing Specialist
First oil change - HappyCustomerIS
Brought my car for the first oil change, the service was quick, the advisor was very courteous, professional and helpful I will definitely be back.
Honda Sales & Leasing Specialist
Certified Honda Product Specialist
New car- CRV - Mike E
Salesman John O’Connor did an excellent job working with my wife and me. I would work with him and your dealership in the future. My initial contact was via email with Matt Primpas who was also helpful and all individuals honored prices quoted during our conversations.
Sales & Leasing Advisor/Consultant
Good advisers, best mechanical staff ! - Anatoly
One of the best centers closest to me ! Fast reliable service.
That is why I started to visit Herb Chambers Honda center in the middle of Commonwealth Avenue.
Internet Sales Manager
Great experience buying extended warranty from these folks. - Mark
Had a great experience buying an extended warranty from these folks - highly recommended. Price was significantly better than what was available from other dealers that we shopped.
Great Dealership - Best Car Buying Experience - Old Submarine Vet
My wife and I were looking for a new 2018 Honda Civic to replace our 2012 which we gave to our son. Living in New Hampshire, I searched all the NH Honda dealer’s on-line Civic inventory and found none with the trim, color, and options we desired. Since growing up in Holden, MA, I have driven by the Ron Bouchard’s Honda Store countless times. My wife and I figured to give the Honda Store a chance.
We reviewed the Honda Store’s on-line inventory and found the 2018 Honda Civic we were searching for. I contacted Internet Sales rep Ashley Wirta. who was ABSOLUTELY PHENOMINAL! She was extremely helpful and pleasant, both on-line and via phone conversations. She quoted me the Honda store’s e-price which was better than another nearby Honda dealer (BHW in Westford, MA). Any questions I had, Ashley promptly returned my email or phone call with the answer. My wife and I agreed on the price.
We were then put in contact with salesman Casey Bortle. who also was EXTREMELY courteous, helpful, and pleasant. We set an appointment time and traveled to the Honda Store. When we arrived, Casey introduced himself and warmly greeted us at the door. He went through all the car buying paperwork. Then covered all the many options and how they worked, even syncing our phone to the car. It was an enjoyment to deal with Casey, a TRUE PROFESSIONAL!
The bottom line: The Honda Store made car buying a pleasure, something that is virtually extinct in today’s world. Their sales personnel, Ashley Wirta and Casey Bortle, are UNSURPASSED in customer service and are the BEST! With our car buying experience through the years, the Honda Store has become #1, a definite 5 out of 5 stars! Thank you!
Purchase a vehicle - Robin333
I purchased a used vehicle which is what I needed. Justin Lazzareschi was my salesperson. He was very respectful and explained each step. Balise is lucky to have him.
1200 in fees on top of car price - Silko Honda is a ripoff
They charge a 199 wheel lock fee, even if you do not want the locks and then another almost 1000 in other fees-NOT INCLUDING SALES TAX-buyer beware and don'g get tricked by their low prices. They make up for it on the backend
Excellent customer services - Hn
I purchased a used car from them few months ago. I had few issues with the battery being old and needed a new one . Everybody was very helpful and listened to my concerns and tried their best to help. The general manager Michael Bender was exceptional and awesome! He made sure I was happy with my car, with the services and with Honda of Plymouth. Thank you for an awesome customer service, you made my day , very pleased and satisfied customer.
Worst customer service ever - jinal
There was a small place where the car had rust even before the sale but they wouldnt do anythig about it. Not reliable at all!!
The managers do not have time to meet or talk to you after you buy the car!
They are just there for the loot!!!
Nothing but lies from the get go - Angry and Disgusted
So let me give you a little tip...To start out, I purchased my 2007 Honda CRV from Prime Honda around 7 years ago. I live about an hour south of this dealership but I found just the CRV I wanted on line for a really good price. Right before I left my house I called them to make sure that this specific vehicle was still there and to tell them that I was on my way. I'll bet you can guess what happened next. Yep, the ole bait and switch. I got there and, "Oh my God!, it had just been sold! But we have some others that you might be interested in". Well to put it mildly, I flipped the F out right there in the showroom! After my public display of anger and disgust they became very accommodating and I actually ended up getting a better vehicle for the same price as the original one that I wanted. So you might be saying to yourself, "That was 7 years ago. Why complain about it now?" Well the story of how sleazy Prime Honda is does not end there. Part of purchasing a used vehicle from them was a dealer-based lifetime Powertrain Warranty. The only caveat being (this is what I was told at the time.) was the fact that I had to get regular oil changes and tire rotations done at their location only. So I kept up my end of the bargain. Every 5000 miles I would leave work early in order to make the 1 hour trek to West Roxbury to get my (over priced) oil change and tire rotation. This went on like clockwork for 7 years! On Friday I called to make my next appointment and for some reason I just thought to ask about the warranty and check to make sure that it was still valid. Jeff Bertoni in Service told me that as long as I had been within 1000 miles of getting my oil changed and tires rotated by their service department, and as long as I had been having my transmission fluid changed by them every 30K miles I would be good. WAIT A DARN MINUTE! I was NEVER told about this tranny fluid change having to be done by them! I did get it done, but I had my local transmission shop do it instead of hauling xxx a mile north to have Prime do it for substantially more money. Any sane person would realize that if I was making that long journey several times a year for an oil change to keep my warranty, I most definitely would have had them change the transmission fluid to stop it from becoming void. Jeff told me he wasn't absolutely positive about this so he would check and get back to me the following day. Obviously I had to call him back and leave messages three times before I was finally able to hunt him down and get a definitive answer. I guess they were hoping to suck me in for one more oil change today. When he told me that my warranty was indeed void I told him as nicely as I could (Hahaha!) just what I thought of Prime Honda and that they would never, ever, ever see me again. So there you have it! Don't say that you weren't warned.
AWESOME place to do business. - Warefour
From the first phone call to the end, fabulous experience. No pressure whatsoever. Very fair deal. Super nice knowledgeable sales people. My sales person Jay
Was truly a gem. I highly recommend him to anyone looking to buy a car. They aren’t commission sales people and that makes a huge difference. They just want your experience to be AWESOME!!! It was.
We all know buying a car can be very stressful. Not at Cardinal Honda. Even the sales manager was terrific.
The car is pretty terrific too.
Excellent Experience - mcdesorcy
Had an excellent experience with salesman John Levine. He met us at the door and within no time had the car we wanted to test drive warm and ready, and a short while later we were driving home with our new car. John is courteous, professional and went above and beyond to make sure we were happy. We would definitely buy from him again.
Difficult to deal with - Doghouse
Made an appointment online. Arrived timely only to be asked why I didn’t call for an appointment as was their preference. Asked me to leave my car overnight despite the fact I only needed to have a quick diagnostic due to “check engine” light. Clerk couldn’t understand why I #1 made an online reservation, #2 why I couldn’t leave car overnight, #3 didn’t I see how many cars they had waiting to be serviced, #4 next appoint available for checking a “check engine” light would be in 14 days. I sat in their lot, made a call to Boch at 11:15 a.m. and was asked if I could make their next appointment at noon! Arrived and was greeted like family and received quick service!! Ocean Honda.....goodbye.
Buyer Beware - Amart
Please do not shop here. I’ve had my car for 5 days and I regret buying from these people. They are very deceitful. I would NEVER recommend to my worst enemy.
Sales Experience at Majestic - zsailer19
I have been looking at cars for several months and the process had been overwhelming, as it was my first purchase. After almost deciding to wait a while to lease, I decided to give Majestic a chance. I emailed Katrina, the internet sales director, and was pretty clear on what I was looking for. She confirmed the availability within minutes, and set up an appointment with sales person, Barbara. When I walked in, I was greeted by everyone in the dealership and felt very welcome. I sat down with Barbara to discuss preliminary pricing and she made it clear that she was going to find something to fit my budget. After test driving, we crunched the numbers (very quickly) and her and the sales manager worked together to put me in a 15k mile lease at the lowest possible price. I truly felt as though the sales team would not let me leave with a monthly payment I could not afford. After signing for the car, Barbara and Katrina sat with me and helped me talk with my insurance company (for a couple of hours), and probably the most difficult part of the process. Barbara was excellent and her customer service does not end with the sale, as she willing to help with all follow up questions and used her personal number to follow up with me. This has been the best customer service experience I have gotten anywhere, and will definitely get my next car here!
Herb Chambers Honda of Seekonk
Assistant Service Manager
Herb Chambers Honda of Burlington
Colonial Honda of Dartmouth
Honda Cars of Boston
Masters of Excellence 2014, 2015, 2016, 2017 & Council Of Sales Leadership Membership