New truck - B. Emerson
I just bought a 2018 F150. The process could not have been easier. It started online with Sabrina and then Ambrose Orlando was my sales consultant once I was at the dealership. The process could not have been better. He was great to work with, explained everything perfectly well, and made sure I was clear with everything. My dealings with the other people were also top-notch.
Top Reviewed Specialists At This Dealership
Gervais was tremendous - justin.p.gelinas
Gervais Ford and its staff were tremendously helpful and easily accessible. There was a no BS attitude, very straight forward and honest. They moved quickly and efficiently. THANK YOU!!
General Sales Manager
Sales Associate & Truck Specialist
Friendly,easy and hassle free - 15 platinum
Well recommended dealership. Very knowledgeable and friendly. Great selection of vehicles and priced fairly. Would recommend to all my friends looking for a new or used vehicle.
Another great service visit to Walls - cddsix
I recently had a complex warranty repair, it was handled in expert fashion from start, I'm very grateful this dealership is close by me.
Sales & Leasing Consultant
Certified Sales & Leasing Consultant
Great Experience - BLJ91
Everyone was so helpful and accommodating. It was a very good experience. I recommend them highly!! They had the car I was looking for and helped me out through the whole process. The price was excellent.
Purchase of new car - turtle1
I traded in a 2013 Fusion. JV had made the whole experience very positive and easy. The whole process was completed in a timely manner.
xxxxxxxx sales people - birving
would never buy any vehicle from this dealer went in to purchase a truck they were rude !then they try to give me a trade in 5,000 less than what my vehicle trade in value was.Then once I left they raised the price of the truck $5,000 buy beware of this dealership.
Ford Explorer Search - Navywife66
Had a great experience wit Chris Pangalos at Haverhill Ford looking for a used Explorer! Very courteous and helpful! I used internet sales to find the truck and contacted Chris. Thanks so much!
Do not lease a Ford from Best Ford! - Bestfordsucks
I leased my vehicle for 36 months. 28 months into the lease, I decided to trade my Ford in at and have the dealer purchase the vehicle. Ford motor credit gave me my pay off. Best Ford added $1,500 to my buy out because I was purchasing from a competitor. When I spoke to Darryl the sales manager he indicated this is a normal practice at Best Ford. I will never lease a Ford or purchase from Best Ford. They are more concerned about making a quick buck on the back end rather than earning a customer for life.
Bonnell Ford, what car buying should be like. - JoshB
My wife was recently in the market for a Ford Fiesta and after some searching around on autotrader we found a certified preowned 2014 Fiesta at Bonnell Ford. We contacted them through autotrader and got in touch with Bill Kerns. He was an amazing salesman to deal with during the entire process.
We agreed to test drive the car the next morning (Sunday) and told him we had a 2 hour commute and would show up at noon when the dealer opened. He assumed we would leave a bit early anticipating traffic, so when we arrived 20 minutes early, he was not only there waiting for us, he already had the car around front for us to look at and offered refreshments.
We took it out for a quick test drive, he thoroughly went over the cars features inside and out. He even gave us some time alone outside with the car so we could discuss it privately. Once we decided we wanted it the negotiation went super smoothly. He never used any high pressure sales tactics or tried to convince to get things we didn't need. He simply laid out the options, answered questions and let us decide. I said it was the easiest car purchase I have ever had and he said that's how it should be. We were in and out in a few hours.
When we arrived to pick up the car it was clean, tanked up and ready to go. Bill even went over the car one last time, helped my wife sync her phone before the drive home and asked if we had any more questions before sending us on our way.
Out of the 4 car dealer transactions I have had over the years this was by far the best. I can't recommend them enough. They were super nice and you can tell they care about their customers. I can't say I have a single complaint about the entire process. Great customer service, nice cars, fair prices, what more could you ask for.
Despite the distance from my house I will be returning to Bonnell when it comes time to trade in my F-150, it's worth the drive.
Bought the truck from them but no help on warrantee work - CC
I bought my ford F150 from them for more the $50,000. I have had three issues that haven't been fully addressed and I feel I get no productive help from the dealership. I have worked directly with the owner Robert McNeil and at times I feel he is actively working against me with Ford. As a result I have started to video the problems when they show up so there can be no claims that the problems don't exist. As you can imagine this makes the dealership uncomfortable but what am I to do. Recently the rear door popped open and hit another car. The doors were under a recall but the parts were not available. I had called the dealership two days earlier and told them my doors were not staying closed and asked for a loaner car until the repair could be made. I pretty much begged but was turned down. A day after this incident I was told the parts were in and the recall work could be completed. The bad news is I have to pay for the door damage, estimated at between $2500 and $4000. Admittedly this is primarily a Ford problem but I need Ipswitch Ford to advocate on my behalf which so far refuse to do. It should be noted that Robert McNeil said he has limited clout with Ford because he is a smaller dealer. My advise is to buy from another dealer with either the clout or xxxxx to stand up to Ford.
One word - Pathetic - Michael Induni
They had the car we wanted. We called ahead of time and made an appointment to come and buy it. We arrived exactly on time. The salesman we had the appointment with was busy and we were passed to another salesman. Waited 15 minutes - he couldn't find the car. Waited another 15 minutes - he couldn't find the key. Then it turned out that the battery was completely flat, so there was no chance of even a test drive. We drove 2 hours there, waited 35 minutes and then left and drove 2 hours home. They knew we were coming, if they had had the car ready we would have bought it. As it was they wasted 4 1/2 hours of our time and lost the sale. Pathetic.
$129 to just plug in a computer - Disappointed
I get that you don't always know exactly how to fix issues and some diagnostics are needed. Seems excessive to charge $129 to have the OBD plugged in for a few minute (tells you exactly how many minutes it ran for on the report). The report shows a couple codes pinpointing the issue - then the dealer says "gonna need another $400-$500 worth of work to see if we might be able to fix this". Sorry Autofair - we are done. Charge me for your time fairly and I may have accepted your incompetance in servicing Fords at Autofair Ford. $129 for running a computer diagonstic program for less than 20 minutes (while you likely are doing something else) just doesn't seem right. Shop rate $115 hr, so maybe $58 total OK. $129 Buyer beware.
BTW - don't call your female customers "sweetie" either. Its 2018
Service Dept. - Thumbs down! - tpenziner
Horrible service dept., you drop $75k on a new Ford SuperDuty and the doors don't open or close in the cold and they don't even provide a rental car to you with service for being without a car for the day.
DON'T GO HERE! - Autobot
My wife and I were in the market for new vehicles she was interested in the fusion and I, in the F150. The sales men we met was young and seems uninterested in making a deal from the very beginning probably because it was a Saturday evening and we were his last customers. He took our credit information and we discussed options we were interested in. Dealing with me for the F150 I low balled him saying I wanted to get an F150 for around $300 a month and he scoffed and simply said that that was unattainable and after that he didn't even entertain the deal further. When dealing with my wife he came back with the appraisal of her trade and gave us information on one 2017 fusion. No mention of any lease deals, incentives, money down or used fusions on the lot. Just one piece of paper with information for us about one vehicle. I asked about a used one to which he replied they are outside. We took a walk around the lot and asked him to take a look at how the payments would look on one of the used fusions. He was dismissive and told us he would run the numbers and get back to me Monday. I then asked if he could do this for a couple of uses fusions, some of the used ones were different packages and model years. He proceeded to leave directly after us. I received a call Monday mid morning and he told me he only ran the numbers for one of the models I asked about and I told him thank you for his time and hung up. As someone with a customer service background I do not find it difficult to give people options and information about what they are interested in. The sales men was not friendly or understanding about what we were trying to do. Avoid Drum Hill Ford, try Stoneham Ford in MA or Salem Ford in NH.