Smooth, professional, personal - rmcmeniman1975
The Gervais team made my purchase incredibly easy. Communication was courteous throughout the entire process. Would highly recommend Gervais to anyone, but especially to those looking for a more personal and friendly transaction.
Top Reviewed Specialists At This Dealership
Sales Associate & Truck Specialist
Best and easiet car shopping ever! - ARR222
My wife and I went into this dealership and Bruce was nice enough to introduce himself to us and help us in purchasing a new car. With Bruce’s extensive knowledge of the vehicles in stock, we were able to get a car within our price range that was also safe! I highly recommend asking for Bruce if you want someone who is going to make sure you are 110% satisfied with any car purchases!
Another great service experience with Walls Ford! - PortCityMom
I have been taking my 2010 Flex to Walls Ford for years now, and the service has been consistently excellent. The staff is professional, courteous and go above and beyond to ensure a great experience. My car has 215,000 miles and counting, and I appreciate having a great service team to help me keep it going as long as possible. The occasional large expenses that pop up still beat a consistently large monthly payment.
Master Certified Sales & Leasing Consultant
Sales & Leasing Consultant
Excellent service from beginning to end - Ralph1234
They found and fixed what no one else could!! Melvin Delem was the best service advisor ever!!
Very pleasurable experience very satisfied. Would return again
New car purchase - old man dan
Bought our 2nd new car and the first in 37 years. Overall the experience was very good at Unique, they were fair, listened to what we wanted and gave us what we thought was a good value. We will be back in 2055, God willing.
Awful people - Jshute513
Salesman, Eric was the absolute worst. I purchased a recent work truck from them and last minute they switched trucks on me which did not have features I wanted. When called to complain they basically acted like children. Never go there, these are the quintessential scumy car salesmen. New cars should be received the exact way you want it. 35k for a truck without features I wanted and sticker residue on radio display.
Sales people posing as buyers - zeeb
I had my car listed for sale on craigslist and in my yard at home. Salesperson contacted me multiple times over the phone pretending to be interested buyer. Asked me to come down to the dealership so he could take a look. Arrived and immediately was trying to push a trade. Offered me 50% of my asking price.
Amazing staff especially sales name Jeff he is the best - Valmir
Just got a brand new Ford F-250 from then
They are amazing
In and out in no time, never feel forced to buy
I have been helped by sales person name Jeff
This guy it’s amazing help us from the beginning till even afther take my truck home by calling me to check out if I have any question or concerns
Keep up the good work this place it’s the best
Thank you all from best ford in Nashua
Best dealership to work with! - BWoodbury21
I just purchased my second car from Bonnell and had the pleasure of working with the salesman Arthur Brown. I just purchased a 2017 Fusion Sport from him, and Arthur made the entire process painless and easy, all with no feeling of being pressured. The team of employees that Bonnell has, sales and service, are all friendly and welcoming. My mother has bought three vehicles from Bonnell since I bought my first one in 2014, and my sister just got her first brand new car recently as well! I highly recommend Bonnell to anyone looking to purchase a vehicle. Again would like to give thanks to Arthur, it was hands down the best experience buying a car from a dealer. Bonnell has been by far the best dealership to work with!
service department is the worst. Very incompetent. - Chase01835
AutoFair has had my car for 14 days while I was in Canada to have some work and a few recalls done. I just went to pick it up and they never disappoint when it come to being consistent with poor quality service department. Missing screws from Console. Loose arm rest. Every time I have to have AutoFair work on my car it has problems still when I get it back. Stay away. Had to have my wife come pick me back up. Never a dull moment with this company.
Here it is 2 days after the above, And still no car. they had to order the missing screws they lost. the local parts store has them. I checked.
Act with caution, They love to overcharge you.
6/5 stars! - Nick1659
I drive past several other Ford dealers just to come to Ipswich Ford. The staff here is the absolute best Ford has to offer. I was actually all set to get rid of my Ford until I decided to try Ipswich just to see if they're better than the others.
They are! Go here!
Excellent service - Wig
McFarland Ford has an excellent service department.They are friendly,professional,always courteous and knowledgeable.They get you in and out and the prices are very reasonable.I have more than one model of car and know first hand what other dealerships are like.They know you by name and stay abreast of your vehicle service status.Try them!!
Tried to Buy a New F-350... - BHS2286
Synopsis: I tried to buy a brand new, 2019 F-350 from Autofair Ford using the USAA (military) Buying Program. It was nothing short of a nightmare. I have no idea why. In the end they sold me an F-250 INSTEAD of the F-350 I wanted/needed and then were semi-ridiculous when I wanted the extended warranty I purchased for said F-250 refunded (as Ford assures it can be when you purchase it).
Takeaway: It doesn’t appear anyone working at this Ford dealership actually knows anything about Ford trucks OR gives a xxxx about Ford trucks. DO NOT attempt to buy a Ford truck from Autofair Ford.
My Story: I wanted to buy a 2019 Ford F-350. I need an F-350 because I haul a full ton (2,000lbs) of animal feed every week and have been doing it with a 1992 F-350 for the past six years. I wanted to make this one, serious upgrade to a brand new full ton Super Duty truck and then be “set” for the next 20 years. I am a member of USAA (military banking/insurance) and they have an AMAZING “Buyer Service” with member dealerships. I used the USAA Buyer Service to begin searching for an F-350 and Autofair Ford was one of the dealerships that contacted me.
I was impressed because I was contacted by a woman who said she was the official USAA contact person at Autofair. I mean I was impressed that they had someone specifically assigned to handle USAA people. And I also got an email from the general manager. I thought that was a lot of “effort.” Which I like. So I began emailing with the woman who was the “USAA rep” about an F-350. They had one on the lot, but a regular cab and my “requirements” were: extended cab; 4x4; 8ft bed; and the “cheapest” trim we could find.
I made an appointment to go to Manchester on NEW YEAR’S DAY after a long and busy day of work and I drove the 1.5 hours to get there before they closed, thinking I had an appointment with Ms. USAA Rep.
Apparently no one there knew I was coming.
When I told them there was an “email trail” regarding the truck I wanted and my appointment they did find it and Ms. USAA Rep came out, introduced herself, shook my hand and…I never saw her again.
I was handed off to a salesman who had NO IDEA what he was doing.
I mean NO IDEA.
I mean he told me he had just started there and he kept having to go to his “manager” or someone to figure stuff out.
I knew way more about how buying a car/truck works than this guy knew/knows.
No car dealership should have someone working as their “sales rep” who has no idea what they’re doing. You must give the people who work for/represent you the tools/knowledge/training to be able to do their job. That is CLEARLY not the case at Autofair Ford.
BlahBlahBlah – foolish 12 yr old salesman didn’t even know how financing worked.
BlahBlahBlah - foolish Finance Guy took over from foolish 12 yr old salesman after 2d F-350 they found at another dealership got sold and found a 3rd truck.
Foolish Finance Guy told me this 3rd truck was “the same” as the previous two F-350s except for the trim. I asked for a pic of the window sticker and he sent one. I attempted to zoom in and see all the details.
So…let’s take a moment to say: SHAME ON ME for not double and triple and quadruple checking EVERY-xxxx-THING to make sure what I was getting is what I wanted.
BUT!! The xxxx reason I go through the USAA Buyer Program is because I DO NOT want to be fighting that ridiculous “car dealership battle” where they’re trying to screw you over any way they possibly can and it’s up to you and your wits to be able to buy a vehicle and not get HOSED.
I should NOT have given Autofair as much benefit of the doubt as I did.
I gave Autofair so much benefit of the doubt because they were part of the USAA Buyer Program AND they offered me a really great trade-in value. Granted, my trade-in was pretty fantastic: 2014 Mini Clubman S with less than 14k miles on it. PRISTINE. It was a good xxxx trade-in.
And, in the end, that is my one real regret in this entire disaster. I threw away most of the equity in my Mini because of what went down.
We went back and forth with different tricks and pics of window stickers and finally found an F-350 at some other dealership that met my criteria and they put a spray in bedliner in it and I drove down in my Mini to trade it in and pick up the new truck.
I never test drove the new truck.
No one ever sat in the new truck with me and went over even one thing.
No one even cracked open the new trucks’ operator’s manual.
I took my stuff out of The Mini.
I did all the paperwork (including purchasing an extended warranty on the new truck for $3k) with their Finance Guy.
They gave me the key and I walked out to the truck myself on the lot and climbed in and sat there for half an hour or so AND TAUGHT MYSELF HOW TO SYNC MY PHONE AND USE THE RADIO etc etc etc.
And I drove off the lot to Concord to take myself to a celebratory sushi dinner.
But! Moritomo was closed between lunch and dinner and I had to sit in the parking lot and wait. And I was reviewing my User’s Guide…which is when I realized…I HAD DRIVEN OFF AUTOFAIR’S LOT WITH AN F-250.
They sold me an F-250.
When the truck I wanted and NEEDED was an F-350.
And I sat there IN SHOCK for a few minutes.
And then I tried to think HOW CAN I FIX THIS???? Because an F-250 could NOT do what I needed to do and I had just signed for a LOAN on that truck and I wasn’t sure I could even get approved for another to get OUT of this truck.
But! I had been receiving emails from Faith’s Ford in Brattleboro, VT since I “triggered” The USAA Buyer Program. So I emailed Faith’s Ford, sitting there in the parking lot of Moritomo in Concord, NH. And they emailed me right back. And they had an F-350 on the lot. And they emailed me a copy of the invoice and quoted me a price (WHICH IS HOW IT IS SUPPOSED TO GO WITH THE USAA BUYER PROGRAM). And I made an appointment for the next day and told them I had an “interesting” trade-in we could discuss when I got there.
And I went to Faith’s Ford in Brattleboro, VT the next day with the F-250 and explained to them everything that happened and said that I wanted to get OUT of the F-250 and INTO the F-350.
They sent me on a test drive of their F-350.
I handed over to them all the paperwork from Autofair Ford.
They gave me EVERY PENNY I spend on the F-250 as trade-in value on the F-350 and I drove away with that F-350.
And THEN, the NEXT day, I emailed Autofair Ford to get a refund of the $3k extended warranty I had bought for the F-250.
I INFORMED them that they had sold me an F-250 when what I wanted/needed was an F-350 and that I had traded in said F-250 for the F-350 I actually wanted/needed the very next day and now I wanted a refund of that extended warranty.
And they demanded a copy/fax of the odometer statement of the truck THEY SOLD ME. Which I sent them.
Then they demanded a copy/fax of the registration OF THE TRUCK THEY SOLD ME. THEY HAD THE MAIN COPY OF THAT REGISTRATION. All they’d given me was the copy of it. But I faxed them a pic of that copy.
I still haven’t had confirmation that they have “processed” my warranty refund and will be sending me a check.
I did not deal with even ONE professional, knowledgeable person at Autofair Ford.
I would not trust any employee of Autofair Ford as far as I could throw them.
I am not sure why I got such terrible treatment. Truly they cannot treat all their customers this way can they? How could they even be in business??
All I can think is that it was because I am a woman and/or perhaps it was because I was utilizing the USAA Buyer Program (a senior employee at Autofair actually BADMOUTHED the USAA Buyer Program TO ME when I was picking up the truck that was the WRONG truck)??
Either way. NO ONE SHOULD EVER HAVE TO PUT UP WITH THE KIND OF xxxxxxxx I DID WHILST TRYING TO PURCASE A VEHICLE from Autofair Ford.
I am a very knowledgeable and entirely qualified truck buyer who took her business elsewhere after being totally screwed over by Autofair Ford.
In the end I, in effect, THREW AWAY all the equity in my trade-in by dealing with Autofair Ford. And that really pisses me off.
I should have WALKED AWAY on Day One when the so-called USAA Rep shook my hand and disappeared….
You TOO should WALK AWAY.
Learn from my mistakes.
Want to buy a Ford truck?? Make the drive to Faith’s Ford in Brattleboro, VT. You will NOT be disappointed!!
Worst Service Department. Poor customer service - Ford owner
Our company van goes in for service and the issue is never fixed. When returned for the same repair over and over again they seem to find other issues. I believe they are created by their crappy techs. They promise a date it will be ready but it never is.... They always have an excuse as other problems arrive. When you try to call the service no one answers the phone. You have to leave a message and wait for a call back. The sad part is the Service manager is one of the owners and he doesn't care. Very poor customer service and we have been a long time customer.. That is now in the past as we will no longer be using Danvers Ford anymore. We will now start to go to KELLY FORD In Beverly.
DON'T GO HERE! - Autobot
My wife and I were in the market for new vehicles she was interested in the fusion and I, in the F150. The sales men we met was young and seems uninterested in making a deal from the very beginning probably because it was a Saturday evening and we were his last customers. He took our credit information and we discussed options we were interested in. Dealing with me for the F150 I low balled him saying I wanted to get an F150 for around $300 a month and he scoffed and simply said that that was unattainable and after that he didn't even entertain the deal further. When dealing with my wife he came back with the appraisal of her trade and gave us information on one 2017 fusion. No mention of any lease deals, incentives, money down or used fusions on the lot. Just one piece of paper with information for us about one vehicle. I asked about a used one to which he replied they are outside. We took a walk around the lot and asked him to take a look at how the payments would look on one of the used fusions. He was dismissive and told us he would run the numbers and get back to me Monday. I then asked if he could do this for a couple of uses fusions, some of the used ones were different packages and model years. He proceeded to leave directly after us. I received a call Monday mid morning and he told me he only ran the numbers for one of the models I asked about and I told him thank you for his time and hung up. As someone with a customer service background I do not find it difficult to give people options and information about what they are interested in. The sales men was not friendly or understanding about what we were trying to do. Avoid Drum Hill Ford, try Stoneham Ford in MA or Salem Ford in NH.
Ford of Londonderry
Assistant Service Manager