I had great service and got a good deal - Ryan
I bought a Honda Passport there. It's still running great. It was in good shape and I got it for a good price. They give you the option of buying warranties, for 3 months or more, even on older cars, which is a nice feature.
highway robbery - carguy978
found one of their ads on craigslist. went to check out an suv they had listed on there. very shady from the start. the guy taking care of me kept mentioning how the suv needs nothing, he’s driven it a bunch of times to run errands, it’s close to perfect, etc. 5 minutes into checking out the car, i notice it has a cracked taillight, a cracked windshield, center console has a panel that was all bubbled up, also its a “clean” title car but has some obvious body work done in the rear with some overspray to cover it up, and brakes pads and rotors for sure needed some attention. which was the complete opposite of what the sales guy is telling us. every time i mentioned something to him it was a followed by “that’s an easy fix, it’s normal for a used car”. price was not negotiable whatsoever, even after pointing out all these obvious defects. taking into consideration it was also priced higher than kelley blue book. they offered to fix it all and get it ready for us since we were interested but kept asking me to put down a deposit multiple times so his manager can know i’m “serious”, also mentioned that if i changed my mind after i put down a deposit he can definitely refund me. that they do refunds on fridays. the next morning after checking out the car i decided to back out and gave them a call. they basically told me that they already started fixing the car and that is non refundable. mind you i was checking out this car at 7pm at night when they closed and i gave them a call at 10am the next morning. they are basically using my deposit to fix the car for the next buyer. anyone going to this dealership i’d be very careful. they talk up a big storm but their words never match the paperwork. is not the first time they screwed customers out of their deposit and it won’t be the last. check out any car they are selling to you thoroughly and make sure anything they need to fix is in writing, word of mouth is a big game to these guys. some of their cars need a lot more work then they tell you. read the fine print with these guys.
Great auto repairs - Margovin
Been going to these guys for two years they’re honest they do great repair work in a timely fashion and a costly manner I would definitely go back to them
Terrible Dealer - Jordan
I purchased a 2006 Volkswagen GTI from here back in June of 2016. It needed new brakes, tires, and the headliner was completely down. The owner told me everything would be fixed after I bought the car. The day I bought the car I went out back to see it and I saw them “repairing” my headliner (the cloth on the roof of the interior) with Elmer’s wood clue and a stick... needless to say, the minute I drove off the lot, the headliner came down. Didn’t fix the brakes or give me new tires which are still bald because I can’t afford new ones.
I went into the shop easily over 50 times in the last year and they always told me “we ordered your headliner by t can take a while to get here” so after a year I was getting really annoyed but still hoped that they would do the right thing and fix it. So I called them exactly 1 year from my purchase date and was told to stop being an idiot and they hung up on me 3 times just for asking when they were going to fix it. I am currently planning to take them to court due to the fact that because they didn’t change the brakes, my entire car needs a lot of work. The headliner has completely come down and I had to staple it back up but I can’t drive with my windows down. Honestly the worst company and customer service I have ever seen and their customer prove it. I’ve heard him on the phone with other customer sayin “it’s not my problem anymore” or “you bought it “. If you’re going to buy a car, do yourself a favor and skip over Savic Auto Brokers. Terrible people
Great experience - Rebadrienne
Great service and experience. Anthony helped us get all set up with a perfect new car for our family. Would highly recommend. They went above and beyond to help us and even played with our 2 year old while we were waiting. If you are in need of a car I would highly suggest going here!!
Never go here !!! - Doug Bronk
Never go here . Shady as night time gets. I bought a 2004 Acuara MDX , they told me my loan amount was $5,000 . They didn't give me paperwork because they said they had to wait for bank payout. They mail me papers over a week later and my loan was increased $2,500 !!! After interest that means I paid $12,000 for a 14 yr old vehicle.!!!!
It was supposed to be $2,000 down and bank loan of $5,000 . They magically jumped my loan by over $2,000 which with interest was $3,250 over what I agreed to
Bad Experience - savyguy
I'm a past customer of Bill DeLuca who owns this dealership. I bought a gorgeous LeSabre years ago at Woodworth, then a Lucurne at their Haverhill location 3 years ago. My purchase of the leSabre was awesome, as well as with the Lucerne, but both those cars ended up a money pit. I went to Auto Use last weekend, it was very bitter cold out and windy. I attempted to assess a Lincoln MKZ and then a Buick Lacrosse. On BOTH cars, the seat heaters were NOT working, and the power controls for the Lincoln driver seat were pretty much in shabby shape. The sales man Dave Parker was OK, telling me they could fix those seats and heaters for me. Well, they should've been tested/fixed BEFORE being put on the lot for sale! I walked away. I'll do my future business with other than DeLuca in the future.
Horrible - Julianne Karwowski
He is rude when you don't understand what he is asking. He made me cry and was very rude about it. He is not very friendly.
Look elsewhere to purchase a used vehicle - junkcorvette
This dealer including dealership owner Kevin will make any kind of promise to get you to purchase vehicle and will not make good on any off them.
I purchased a Corvette and an agreement was made on paper and in a text message to have certain items repaired. Non of the repairs were performed. The paperwork that we signed was omitted from the paperwork that was handed over along with the signed 30 day 1000 mile warranty.
I had to spend $4000 to repair this vehicle the first week of ownership.
Prefer them for the worst experience - gkhnv
The dealer is not even worth a 1 star. Chris is a crook and never believe his sweet talk. He lies you and never gets embarrassed. They dont keep their word. He offered a 1 month warranty but never backed it. There had been several problems with the car even in the first month but the only thing he said was that is your car dont write to me. When I asked to have they did not even provide CarFax report. They have not done emission inspection, there are 3 different tires on car and a lot more. Whatever he says double check another 1000 times. I prefer you not to go this place unless you wish your worst car buying experience. I spent on car already $2k and there is still waiting to be repaired after 'a so called-excellent condition' car I bought.
Bad product, worse customer service - Jillsno21
Do not buy a vehicle from this establishment! Not only did the subpar vehicle I purchased have lots go wrong with it weeks after I drove it off the lot, but the employees Jon, Steve & Jay, and messed up the paperwork with the warranty company and straight up lied about taking the steps to fix it. The end result was me spending hours on the phone. Nobody seemed apologetic and in fact seemed surly. Bad product, bad customer service
Scammed out of my first car - Joshd603
I wouldn't suggest this company to anyone I know.
I leased a vehicle (with $1,000 down) from them and within 3 months
the car now needs $1,200 worth of work. i had recently put in $250 worth of work to fix a previous problem before this occurred as well. They purchase trash cars and put the bare minimum of work into them, before pushing it off onto some unsuspecting customer. All Merrow's Wholesale Auto is, is a glorified chop-shop. I wish there was a rating lower than 1 star.
I got exactly what I thought I was getting... - KingPin
Ryan and 1023 Motors are easy going and friendly for sure. I bought a used car there with lots of miles on it and knew it would need some time and TLC to make it right for me and my daughter but that's how it is when you buy a higher mileage older car. We took care of it and now it's fine.
It's a sweet little used car that should be good for years to come.
I would go back to 1023 Motors again the next time I am looking for a car.
Do your homework, bring a friend who knows something about cars, ask questions...
GREAT TRUCK...COULDN'T BE HAPPIER - Joey2014
I recently needed to get a new truck, I didn't want to go through another winter in my current one. Being someone with "not so great credit" the process of shopping and getting the truck I want can be pretty tricky. I did some searching online and came across a bunch of nice trucks and called the dealership. The owner Bob answered and was really nice and told me about all the different trucks. I told him I had a credit problem and he let me know they specialize in finance and would be able to help . When I got there Bob greeted me and brought me out and had the truck I was interested in sitting near the door. He let me take it for a test drive by myself. I took it for a test drive and really liked it. I got back and expected the finance aspect of the sale to be difficult. Bob worked with me and helped me get a loan which was a lot better than I expected. I am really happy that I chose this dealership to go to. I got the truck I wanted and a loan better than I expected. I would and have already recommended this dealership to my friends.
Excellent Service, nice people, nice selection. - KarenO
I went to buy my first used car, I usually buy brand new. They had many to choose from. I picked out a Ford Taurus and it runs fantastic. I have had it almost a year now with minor issues. Good people, nice place to buy a used car.
I have purchased and owned many cars but never ever have... - blokk
I have purchased and owned many cars but never ever have I been more taken advantage of than I was here. My 17 year old son has worked very hard to save his money to buy a nice diesel pickup. Having lived in town and passed this dealer many times, it seemed they always had newer used vehicles on the lot. My son and I stopped in, looked at several vehicles on the lot and was then told by Pete, the salesman that they had just the vehicle for us. They had a 2001 Duramax that hadn't even cleared their shop to be on the lot. We looked at it and took it for a ride. Everything seemed fine.
Never having owned a diesel, I voiced my concern with diesels and stories of injector problems and the cost to fix them. I asked how to tell if there was a problem. He told me loss of power is an indictor and that this truck was strong, that there wasn't a problem. We purchased the truck. I should have known from the night we brought the truck home there was going to be problems. As my son backed into the driveway for the first time, both reverse lights didn't work. We called the next day and they said to bring it in and they would fix. He did that and they fixed it. Then the real problem started.
Days after we bought the truck, the check engine light started coming on. Again, they seemed more than happy to help. My son brought it back in, fuel issue or so we thought. They asked where we got gas, (from a popular brand name station) They told us that could be the problem, that they were known for bad diesel. My son did what they said to do, continued to have problems, brought the truck back and eventually we were told they refused to fix the truck. We contacted someone and was told the error code that was generated had something to do with the injectors.
They refused to fix the truck, refused to give us our money back and basically held us hostage. We had to pick a truck from the inventory they had on the lot. My son did select a truck, not a diesel. Although it seems to be a decent truck, it is not what he wanted but we had no choice. One of the owners, Jim was rude to my wife, not helpful and when my wife told him that we would never go back to them he said "good".
I can't believe the indifference shown by this dealership and will tell everyone I know not to go there. It's unfortunate that they probably will either fix the vehicle my son wanted at cost and mark it up as to not take the loss or sell it to another unsuspecting buyer who won't put up the fuss that we did and be out the cost of repair which is substantial. I hope that person reads this before getting taken advantage of.
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