Stephanie Parker - PaulaB.
I purchased my first Cadillac almost a year ago. I have worked with Stephanie Parker at each of my service visits. She is professional, personable and assists me in everything I need. Every time I have gone to the dealership for service I wait for or ask for Stephanie. I feel like I am good hands.
Service Dept. is not trustworthy. - Joe
I have been going here for over 3 years and just this year (2017) have started to have problems with their service. First issue was they rotated my tires and said 2 of the lug nut covers broke when they removed them. they showed me the covers and it looked like the tech. stepped on them , they were flattened out. How dose that happen when they are stuck onto the lug? Second issue was 4X4 differential package where they said they remove the covers and clean the gears. After I spent over $250 for the service I asked how things looked, they said they could not tell because they vacuum out the oil and just add new. That was not what was quoted. The service manager was nice enough to do it over again they way they sold it to me but that required I lose another 4hrs. of my time to Quirk waiting. The final straw was replacing my AC compressor, made an appointment for 8:00AM and at 11:00Am I called to see how it was going. Now remember I ran over there at 7:30AM to drop off for an 8:00Am appointment, at 11:00Am they were just taking my vehicle in for service. I had made plans because they said earlier in the week it was a 3-4 hr job. I had to cancel my plans and at 3:00PM called to see if it was done. They said I might have to leave it because the shop was closing at 4:00PM and they might not get it done, no wonder they took it in 3hrs later than promised. On this visit they also told me on their 27 point inspection I had 7 mm left on my front brake pads. Mind you I have 157,000 miles on these pads. now just this week I went back for oil change and they suggested a brake job because I now have 3mm on the front pads. DO NOT TRUST the 27 POINT INSPECTION, it is useless. Unfortunately service has gone way down at Quirk in 2017:(