Service and Purchased Used Car - TK
I have been a customer for 9 years, I have been very happy with the service. Excellent customer service, availability and results. I just bought a used car from GB Motorcars as well. When there was an issue that was found within a few days, they went out of their way to make sure it was fully addressed and repaired and that I was satisfied with the results.
Excellent - pjn
Patient. Matty listened and showed me vehicles that met my needs and I was not pressured into a purchase. I was very comfortable in this low pressure environment.
So happy! - JD80
My father went through auto village for his truck and was so happy with how he was treated and how the staff there bent over backwards to meet his needs that when it was time for me to get my vehicle, only place I wanted to go was PB's Auto village.. was overall the best experience I've had buying a car and I'm absolutely in love with my new truck! Thanks guys!
Extremely pleased - Bob I
We are extremely happy with the service we received. Mark was very helpful and patient with us while we rest drove a number of cars and made a decision. They were able to get us financing with a good payment even though other dealerships couldn't. We will definitely be back for another purchase.
Best customer service ever - Rissa
These people go beyond the call of duty to make things right. Feel confident in purchasing a car here. They will make a lasting impression on you.
Traded my 2001 f250 diesel for a 2006 f350 v10 Dually - Vulture 17
Traded my 2001 f250 diesel 4wd super cab LB for an "as is" 2006 f350 super cab V10 Dually LB. $1100 in repairs later and I couldn't be happier. Great truck, great deal. Dan is a good guy to deal with !!!
Above and Beyond! - Michael Barnes
They are by far best place and nest price in town. I'm grateful for what they did for me l, jeremy and Ryan were great!
No hassle, great honest business - Christopher Clement
These guys are awesome. They did not hassle me into buying from them. They gave an honest rundown of their inventory and took care of my truck, when i had to bring it back for some minor work. They have great mechanics on hand and these guys are not hacks.
Prompt, Competent, and Solution Orientated - Prism37
I recently brought my vehicle in for a routine NH State inspection. Not only was Service Manager, Joe Swan, competent, he was also personable, knowledgeable, and the epitome of what great customer is all about. He explained the needs of my vehicle in a clear and concise manner. Thank you for the outstanding service Joe!
Horrible - KimP
* (0 Stars) *I have never been one for writing reviews, however, I was profoundly disappointed at the lack of professionalism displayed by the team AND Rick the owner at Northeast Motors Inc in North Hampton, New Hampshire. Never in my life have I, or my significant other been more disrespected and mistreated by a group of people I was supposed to trust. Everything went well at the beginning of my purchase, despite having to pay for a costly inspection just to be told that a list of things needed to be fixed before I could take the car home to Maine. After leaving the car in New Hampshire for another week to have the parts put in and proper fluids changed, I finally got the car by driving back to New Hampshire. Skipping forward a week or two I noticed my coolant was abnormally low . . . and I just filled it the day before. . . this is when I called up the dealership, multiple times After being told I would be called back three days in a row. . it didn’t happen. So, once I finally called back a little more aggressively, I set a date for the following Friday ... Now, being a full-time college student and a part time nursing assistant, it is extremely difficult for me to find time to drive 2 hours to New Hampshire, and I had to call out of work just to get my coolant “checked” and be told it was fine. . . no one checked the coolant. After another day of spending $60+ on gas just to drive there and be told NOTHING, I went home.. and I was increasingly more upset. To spare the annoying details of calling back and forth and not getting a single answer, and wasting my time when I could be working or in school, skip ahead another week. At this point, I had spent nearly 150-200 just on gas to go back and forth because no one properly looked at my vehicle that was STILL UNDER WARRANTY. I had the right to be a little aggravated because I had to miss countless days of work that I couldn’t truly afford. After driving back to NH yet again, they finally looked under the car and realized, yes, something was wrong, but they didn’t value my opinion as the customer. My radiator had a hole in it and I had been driving it unaware for weeks. . . I looked at the car myself and I discovered the plastic bottom was filled with fluid. The part was ordered but no one cared to contact me when it came in, and the warranty ran out in just two days... I was running out of time to get the car fixed and they were hoping to get money from me when the warranty was no longer applicable. So, after calling and speaking with both an employee, and the owner Rick, I was told I had to pay for the radiator to be put in. I was broke and had already spent so much money driving there, the warranty SHOULD cover all repairs because I did not put a hole in the radiator in just 30 days . . . it was like that before I got it. At this point I was so emotionally drained that I could not speak on the phone without crying so I asked my significant other, who co-owns the vehicle with me, to call the dealership. Becoming more agitated himself, and I spoke my mind and was told by Rick to “shove the radiator up my xxx” and if I went there, I would be arrested. . . I was completely bewildered by the behavior of this man and he was now ignoring my calls. After contacting the North Hampton Police Department, I was told I had a trespassing warning on Northeast Motors, and if “I stepped on the property, I would be arrested.” I’m an 18-year-old FEMALE nursing student in college, what would I do to threaten them?? I did not verbally threaten them, I just questioned their judgment and became agitated because they were now ignoring my calls and refusing to put the radiator in. After speaking with the police, I was told they would send the radiator to the nearest AutoZone and I could never have contact with them again. I would never recommend this horrible dealership to anyone seeking a car. This was my first car and now I’m stuck with a car from a dealership that I can never contact again because of the trespassing warning.
Very good experience.... - Priscilla123
The office was nothing fancy, but they have a pretty nice inventory. Mike was the sales associate that showed me the vehicle I was interested in. No pressure very relaxed process from start to finish. After the sale had a couple of minor problems that were corrected immediately with out any attitude like I've had with other small dealers. Overall a very good experience.
Unprofessional. - Brando
Not a great experience here. Spent my entire day here trying to get approved for a vehicle. Filled out all the credit application paperwork by 11:30am, went back around 1 to find out they didn't put the paperwork though yet. 45 minutes later they ask me to put a partial down payment (which was fine) they then apparently put the credit app through. Fast forward... Not approved (still fine) days later I am approved at another dealership just to find that this dealership only gave me half of my deposit back.... When I call back today they were fully aware of the mistake but literally did not apologize once! Very unprofessional. Now I'll be waiting another day for my card to be cleared up...
My experience has been positive - Dave
I have purchased two used vehicles from C.J.'s.
Used vehicles, heck brand new vehicles, are all man made creations and therefore it may naturally be assumed that they are inferior from the start. Used vehicles, it should go without saying, will continuously need some sort of service and repair, pretty much ongoing. If you get yourself a vehicle that requires little maintenance each year, you can count your self very lucky! Maintenance free automobiles, are a rarity!
Most of the time I have brought my vehicles back to C.J.'s, and nearly always any issue I have had, has been remedied. Yes, once in awhile, an attempted fix made need a little more tweaking, but rarely.
As a person who has been on a very tight budget for a long time, I have always found the Proprietors at C.J'S, have been very helpful in giving me solutions and ideas that work within my budget. I am appreciative of that thoughtfulness on their part. Trust me, I have been royally screwed over in my lifetime, by Garages, Shops, and Mechanics, who took me for a sucker. I have spent sums of money I didn't need to. Yes, we all need to be careful who we deal with, yet I think if you are considering purchasing a vehicle or need to have your vehicle serviced after purchase, through C.J.'s, you should be fine. Act like a spaz, be an idiot, make absurd demands, swear and cuss, be impatient, be a snot nose, and be all defensive when such a posture is overkill, then expect bad service in return from anyone, let alone C.J's.
If you are one writing a negative review, and if you are a person telling others to steer clear of C.J.'s auto village, then I have to wonder just what sort of personality and psychology you present to all your fellow beings, that you encounter. Are you going into a relationship with this Dealership, looking for a fight? Do you have a nasty attitude going in, if so, then no wonder, you have a problem with this Dealership.
If you want a good experience, and act like a mature adult, I would bet you will have a decent experience, if you choose to transact with C.J.'S Auto Village. Business owners are human like yourselves. Yes, they choose to deal with the general public of humans by the nature of their business. What sort of person you are, to deal with, says it all, when it comes to the nature of the relationship or experience, you have at C.J.'s. As for myself, my experience has been primarily positive. I do not see any signage or commercials or anything that tells you, that this Dealership is going to treat you like a King or Queen, that you imagine yourself to be. Get real, you are simply a potential Customer.You will be granted a no frills transaction. Behave yourself and maybe you will EARN(not automatic) the status of a "Valued Customer", a mutual respect and understanding will then develop. Basic, right?
CROOKS!!! - scottishlady
never buy a car here you do not even get out of the lot and there are issues. This car can not pass inspection and they guarantee the car will pass inspection. They at 556 auto sales refuse to answer calls and do not stand by their written word. they are crooks stay away!!!
Very pleased and satisfied - ChrisandElizabeth
Excellent experience with Derek and Jeff. No false promises, no pressure and two real professionals. I had been car shopping since the beginning of June, so to have such a pleasant experience at the end of August after many fair to extremely disappointing experiences was a real pleasure. I will consult with Derek first the next time I am in the market.