Great people, great service. - dannymccoy
One of the things that I like about LVF and not about other dealerships I've called is that you always have a live person who answers the phone. No one for sales, two for service, etc. I believe this sets them apart.
Customer service excellence - ghopkins12
This dealership has always give me excellent service. They notify me of deals available without pressure sales. They work hard to get me in the vehicle I want at a fair price.
HORRIBLE COMPANY - Parts Man
Bought a Focus from Burt Paquin Ford, Had the car serviced there. A tech that Bokan has employeed filled my car with 8 qts of oil instead of 4 qts like it should have been. Car went in a total of three times for them to find a oil leak after the oil change and they could never find it. I changed the oil myself and drained out the 8 qts. I called them and told them the car was over filled and I can see oil leaking out of the front main seal. The response from Rick Bokan was it's Paquins problem not ours. Even though they have that tech employed with them. Would NOT fix the car under Warranty which it was still under a factory 60,000 mile power train when it was brought to their attention the first attempt, and that he would put a note on my account to not have that tech work on my car again. Thanks for nothing. I ended up bringing my car to Heritage Ford who warrantied it all. New Crank seals timing cover seals all because a tech didn't know how to do a oil change. But thanks to Bokan's way of taking care of Ford customers and refusing Warranty work when their employee caused the issues I have now started dealing with a real dealership and that is Heritage. So I must say Thank you Bokan's because now they have lost a customer for life and Heritage has now gained one.
This dealer is one who ACTUALLY CARES about the... - ccpolson
This dealer is one who ACTUALLY CARES about the impression and reputation their service leads to. I went to Barrette's with low hopes of being able to get out of the car I was in due to the negative equity. But Sara not only got me thousands more for my trade than what any other dealer would give, she went even farther and got another $500 for it, bringing me within $1,000 of what I owed. She stayed past closing time to let me pick up my new vehicle/sign my paperwork. This is a family owned business and they WILL work with you! No pushey gimmicks or pitches. They're honest, genuine people and I'd recommend them to anyone looking for the BEST deal!!! SUPERIOR SERVICE AT THIS DEALER!!