Great, Quick, Friendly Lease Exchange - The Aussie
We had a pleasure working with Joe. He was friendly and informative. He made sure that we were comfortable with our whole lease experience. We would highly reccomend working with Joe.
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Greatest leasing experience by far. - Candicel128
Amjad made my test drive and leasing decision painless and easy. Everyone was very friendly and easy to work with. I will be a repeat customer at A1!
Sales Consultant / Bilingual / Master Certified
Great experience - Amelj
My wife and I were in a market for a new vehicle so we went to check out Hartford Toyota. They have a great selection of good, reliable cars, but what sets them apart from some other dealerships we visited was excellent customer service. Muhamed Efendic helped us pick a car which fitted all our needs, he took care of everything and really worked hard to give us the best deal possible. If you value a sales man who is honest, and helpful go to Hartford Toyota and ask for Muhamed Efendic, you will thank me.
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
Middletown Toyota Experience - DARYLROCHE
Been a customer of Middletown Toyota for years. Received professional and great service in both the sales department and service. Everyone I have dealt with was very knowledgable and great.
New/Pre-Owned Sales Consultant
Superb - Doris
Right from the moment i got out of my car to 'window shop' to the moment i actually bought the car that i liked, was an amazing experience. Berson was excellent and very open and honest. I had a series of questions and queries and he was very patient every time to make sure they were answered to my satisfaction. The rest of the staff were also very friendly. I had been around various Toyota dealerships and none comes close to my experience here. It was not just about making a sale but giving customer satisfaction. Everything was made so much easier. I would definetly McGEE to anyone looking for an all round experience
Outstanding experience - Repeat Customer
Jason Rivera worked with us to find the car we wanted at the price we wanted to pay - and all in one day. I did my research online and knew what I wanted to buy, and he made it happen. No hassle, just great hustle from Jason. This is my second car purchased from Jason in the past two years, and he'll probably sell me my next one. Fast, friendly, professional service.
New Millennium Sales
outstanding sales and service - cono
I just purchased my Toyota 4Runner from Riverhead Toyota. 5 star overall experience with these guys. Courtesy, patience and honesty you just dont get from any car dealer out there. Dave Zak is an amazing sales associate who will go the extra mile to make everything right and work with you when you're having doubts. No pressure, no hassle, no BS. Total stand up guy and very up front. I would not hesitate to buy another vehicle from Dave. He made my car buying experience a great pleasure.
Used Car Sales
Used Car Manager
New Car Sales
Excellent salesman very happy with the service - Desire
MOHAMME KASIM Excellent salesman.
He made the experience pleasant and easy
We brought a Toyota Highlander this suv met all of my needs. It has plenty of room in the from and the back the ride is great. We love it.
Best car buying experience in my life - tammy
I was in a tough spot. My old car needed far more repairs than the car was worth and wasn't safe to drive without them. The service team at Girard Toyota in New London gave me a rental car, regardless of whether I bought a car from them or not. They cared about my safety. I looked at multiple places for several days. The sales team kept me in mind for used cars that came in to them. In the end they came up with a 2010 Toyota Matrix that was perfect for me. The buying process took a long time, but they were kind, considerate, and professional. They listened, met my needs, and gave me a good deal. Buying a car is always hard, but they made it as painless as possible. I can honestly say I had fun talking to everyone I met there and I have the peace of mind that I now have a solid, reliable car.
Second Purchase - Paul DeAngelis
Bought a Rav4 3 years ago, had a great experience, Steve Macomber was & is a great salesperson, gave him a call in regards to buying a 2016 Prius for the family. We were able to make a deal that day in a short period of time. The whole process was easy with no hassle. Would highly recommend the dealership.
friendly - corollarav4
They were very friendly, helpful, worked quickly to get you what you want and need. They were willing to deal and help get the right price and car for you.
Great experience! - MHarris17
Almost two weeks have passed since I left Langway with my new (to me) KIA Sportage and I love it more and more each day! I was able to test drive, submit paperwork, and take my Sportage home all within one day while also working a 12 hour shift.. and I was able to do this completely on my own! Mitch and the rest of the team over at Langway Toyota of Newport were all great. Mitch was incredibly personable, upfront, and honest, and as a young buyer I couldn’t have been more thankful for that. They really made it easy to find a car that fit my wants, needs, and budget. I was very skeptical of a Kia, but the legos fell just into the right positions and I just liked so much about the car I couldn’t pass it up. This is a big step and one that I’ve been wanting for quite some time now. Happy graduation and early Birthday to me thanks to Langway Toyota of Newport! 🤩😁🚙
excellent experience! - Dan
Jason has been excellent in helping us lease a Highlander and in continued support. He has gone out of his way to help and be or service to us. We highly recommend Westbrook Toyota!
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
Went in for an alignment, left with a melted axle boot. - Corey
I would look elsewhere for repairs to your vehicle. If there is any issue whatsoever, they will not take ownership of their wrongdoing and accuse you of setting them up. After taking my truck to get aligned it left in worse condition than it showed up. The tech, Advisors, or even the General Manager would not own up to their mistake and wouldn't do anything about it. Over an $80 alignment that didn't actually align my truck, nor a $100 axle. Discovering an issue after my truck was "aligned" I brought it up with my service advisor and he was very quick to blame me for the issue, lying about the tech utilizing heat to free a tie rod during the alignment, I can only imagine wasn't paying attention and melted my axle boot which was directly behind the tie rod. After I noticed fresh axle grease all over the right side of my truck, the SA also said "The tech noticed it before" but not only was it not brought to my attention, I wasn't even recommended a fix, or solution for what would be a freshly torn axle boot that the Tech would have undoubtedly brought up because it would have been virtually dripping as he performed the alignment. There was no multipoint inspection performed despite my invoice stating it did, and then another employee chimed in stating that they put that on every invoice whether or not they are performed. The GM then told me "This sounds like a setup, I'm done talking to you." Being a service member I really don't have time to scam a dealership out of an axle and a free misalignment. Especially after trying to cover my own xxx, and over a <$200.00 part. I'm incredibly disappointed that from top to bottom they aren't truthful about their practices and won't alleviate the issue to make it right. My brief experience has proven to me that I have no faith in the service department, or management to do the right thing or tell the truth about something so insignificant.
Terrible Experience - Shady Sales & No Honesty - Ramrock212002
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
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