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Happy with the car, but would expect a little more... - mauro.pennella
Happy with the car, but would expect a little more knowledge about the Hybrid car. I know it is new for everyone, but you should train your sales force better.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
This is my 3rd Jeep, working with Christina on all three... - email@example.com
This is my 3rd Jeep, working with Christina on all three transactions was a pleasure. She is responsive and very professional. Christina makes the whole car buying experience extremely simple.
Internet Sales Manager
Everything was excellent. Price was less than expected.... - Dway379
Everything was excellent. Price was less than expected. Will continue to bring car back for service and parts. Everyone there is friendly and goes out of their way to help you.
Sales and Leasing Consultant
New Car Sales Manager
Scott is the most knowledgeable and experienced Jeep... - DebV
Scott is the most knowledgeable and experienced Jeep salesman out there! He is a pleasure to work with, makes the car buying/leasing experience fun and no pressure. He goes above and beyond and we will absolutely work with him again. Thanks Scott!
Serviced my ram 1500 had to put a starter in 3 days after... - ralph22wz
Serviced my ram 1500 had to put a starter in 3 days after I got it sent a teck.to my house tried to get running had to tow gave me a loner great team to work with
A rare car buying experience- pleasant from start to... - jake dege
A rare car buying experience- pleasant from start to finish and I felt like a got a pretty good deal. I was able to do 95% of the business through email which I prefer, and everyone was very respectful of my covid paranoia.
Sales & Leasing Consultant
John was extremely helpful and informative! He answered... - Tizz9001
John was extremely helpful and informative! He answered every question, had excellent patience, and attitude throughout the process. I am happy about my purchase and John made it happen. Excellent sales person!
Lisa made trading in our old vehicle for our brand new... - csansone817
Lisa made trading in our old vehicle for our brand new one such an enjoyable experience. We built our new vehicle and had to wait for it to come in, but Lisa continued communication with us regularly. When our vehicle came in Lisa called us and scheduled a pick up time. It went flawlessly. She took care of everything for us, right down to insurance and plate transfer. I would never buy from anyone else but her!!!! Anthony made the financing a walk in the park and made us feel very comfortable.
Great buying experience! This was the first time working... - OFFIVANT14
Great buying experience! This was the first time working with Secor and our salesman Mark was great. The process was pleasant and Mark provided great communication. Thanks!
Sales & Leasing Consultant
I began my search from home. Brittany Walker was the only... - mstaneck
I began my search from home. Brittany Walker was the only sales rep from a number of different car dealerships who took my request for information and negotiating for the best car and deal I could find seriously and didn’t just default to basic selling techniques. I actually wound up spending more than what I originally planned but saw the value in what I was receiving. Excellent job!
Senior Sales Representative
Excellent Service! Very friendly and helpful dealership.... - Rosario Garcia
Excellent Service! Very friendly and helpful dealership. Special thanks to Jimmy Yilmaz, that help us find the right Jeep for us. Will Definitely recommend to family and friends.
I worked with Donnie to purchase my new Jeep. He was very... - vsantamauro
I worked with Donnie to purchase my new Jeep. He was very professional courteous and worked to get us a very good deal. It was nice to see Crowley very Covid conscious also. The delivery experience was top shelf also and I took all the time to explained a lot of the new features
The technician that work on my car was Rude and... - Teamjc55
The technician that work on my car was Rude and unprofessional do you work on the rear seat replacing a broken handle he did not put the seat back the way it was supposed. When he was fixing it that the way it supposed to be he was very rude
I had an excellent experience with Papa’s from the minute... - Cindyart61
I had an excellent experience with Papa’s from the minute I walked in. David Corbin made me feel like he really cared. He was knowledgeable but not pushy and he really wanted to get me into the right Jeep. I love my new car and recommend this dealership to anyone looking for a new car.
Buying a vehicle from Fitzpatrick's - Jeep lover's
We had an excellent time looking for our jeep,All the employees are so personable and very friendly. Mark was our sales representative hes made it a very pleasant experience and made it happen. Great guys at Fitzpatrick's, Pete .Danielczuk,Mark Fitzpatrick or any of the dealer reps are fantastic and attentive to what you need.I highly recommend this dealership we will be loyal future customers .
Such a smooth transaction and a great price. They really... - michelle_safin
Such a smooth transaction and a great price. They really listen to your wants and needs are and make it work. Would recommend them to anyone.
I recently leased to buy a 2021 Dodge Durango. My... - Patrick Ononibaku
I recently leased to buy a 2021 Dodge Durango. My salesman, Alejandro, was exceptional. He was professional, personable, and made the entire process seamless for me. I appreciate his hard work and diligence to find the right vehicle for me during this whole process. I would highly recommend going to see Alejandro the next time you are looking for a new vehicle, as I know I will be again when the time comes.
From service to sales and parts they are unbeatable - truckerbill63
I have been dealing with Bradshaw's for many years. Over these years, I have dealt with every department. The parts department has always had the right parts for my vehicles and I have never felt overcharged. Dave, Rick and Steve in service have done everything in their power to accommodate my needs within a reasonable time frame. My cars have always been repaired to my expectations and never has there been any grease or dirt left inside or outside the cars by the mechanics. Maryann in the warranty department is very knowledgeable and has handled everything without a single problem. Joe in sales is on top of his game. He inquired as to what I wanted in a vehicle and found the perfect one for me in my price range. Since the sale he has followed up with me to make sure I was happy and there weren't any problems with the car. Jack went over all the paperwork with me explaining every detail so I knew what and why I was signing. And if all that wasn't enough, Sue Atkins, the owner, and her husband, took the time to talk to me about my experience. You will never find a more courteous. customer friendly, and knowledgeable staff than the one at Bradshaw's !!!!
...i checked out 3 other ct dealerships, almost lost... - ryan2partners
...i checked out 3 other ct dealerships, almost lost heart BUT lucked out on my 4th - madison chrysler jeep dodge ram....22 23 24 25
I just bought my Jeep Wrangler here today. There aren’t... - Jeepgirl26
I just bought my Jeep Wrangler here today. There aren’t enough stars to show what a great experience it was. Rich was our sales person. No haggling. .... great price.. very congenial .... took his time showing me how everything worked . Rich and Jack made the transaction so easy and pleasant. I will be going back to buy my next jeep from them. I them. Highly recommend them.
Have used this dealership for years. Very Friendly and... - nukypuke
Have used this dealership for years. Very Friendly and helped me find the vehicle I wanted when no other dealer in SE CT could be bothered. Their Service Department is top notch.
Everyone was extremely helpful and very pleasant to work... - Lovenlennon9
Everyone was extremely helpful and very pleasant to work with, the process was painless!! I love my new Jeep a d I would recommend this dealership.
I spoke with Allie Fritz in regards to a 2019 Jeep... - Breyanna
I spoke with Allie Fritz in regards to a 2019 Jeep Compass Altitude she was very helpful and I was looking forward to having a great experience as a first time car shopper at this dealership. I drove from NY to CT due to advertising online for my car of interest. I printed out pictures of the car I had an interest in which was advertised for $29,666 however, while sitting with Finance Manager: Charlie he was telling me that the car is $32,000. This to me was odd as I’d been eying this car for the month of November with the $29,666 price. It appears that the dealership upped the price after the inquiry I made in hopes that I would pay an arm and leg for 2019 due to my commute.
To make matters worse, the salesman I worked with “Bob” was not helpful in answering my questions and gave very poor customer service. Every question I had, he directed me to speak to Charlie. When I asked to speak with Charlie, directly, he informed me that he was not available. Bob asked me things such as my sales tax in NY, how much money I wanted to put down and credit score, before even taking me on a test drive for the car I was interested in. Furthermore, he was very condescending in referring to me as young lady and my farther as young man. I explained to both representatives that I was interested in leasing, however, despite this was being convinced to finance. Charlie agreed, to “reach out to the banks to see if a lease was possible, however after reviewing my credit report no call was even made”.
After not seeing eye to on the car I wanted, Charlie and Bob convinced me to take a look at a used 2019 Jeep Limited which I explained to them I was not interested in purchasing a used vehicle. Despite this, I took a test drive...to which Bob would not allow me to drive off the lot stating it’s a very dangerous road....to only drive a less than a mile down on the same road to switch off”. I explained to Bob the car presented was not the color I was looking for nor did it have the feature I wanted( a sun roof). He said don’t worry about it this is better car, the seats are “more cushioned...look at the rims on this one”, things that I explained to him were not my wants for a car. I said to Bob these seats are the same as the Altitude and he said no these are better...as if I did not do my research on the different models for the Compass.
After entertaining this idea of a used car, we talked numbers and the quote was outrageous something that would be more suitable for a Grand Cherokee. I thanked Bob for his time, and he said speak to Charlie before you leave. At this point I felt like Bob and Charlie were trying to take advantage of the fact that I was young and new to purchasing a car. Charlie walked out to me while in my car and I informed that the cars presented were not suitable for my needs and thanked him for his time.
I winded up driving down the street to Nissan of Norwich where I had the COMPLETE opposite experience from this experience. I was able to walk out with a 2020 vehicle for less than the quotes I was presented with at this dealership. I would definitely recommend any buyer staying clear of the two staff members in this review.
Lastly, after driving home in my new car, I reviewed Falveys used car inventory. The sad part about this experience is that they had a car that was in my budget with the color I wanted and could’ve had my business if the two staff members listened to my needs and wants instead of trying to sell me what they felt was good for me.
I worked with Jesse MacLachlan, a Sales Consultant at... - EllenChir
I worked with Jesse MacLachlan, a Sales Consultant at this Dealership. I wanted to buy my Jeep at the end of my Lease. Jesse was extremely professional & very easy to work with. The entire Staff was knowledgeable and worked with my busy schedule to have my Jeep ready for pickup. My Jeep looked brand new at pickup. Bonus points for giving me a very nice loaner Jeep overnight. :-)
Connecticut law is all persons indoors must wear masks.... - Krct
Connecticut law is all persons indoors must wear masks.
Wetmore’s JEEP employees are NOT WEARING MASKS.. 7 out of 11 employees I was close to were maskless - One man shouted it me that he was 6 feet away and that’s all he had to do. I was meant to sit in a room with several maskless employees ( David) talking on the phone while my oil was changed. The employees refused to comply and were very angry. It’s a shame because the two service managers ( both masked and behind glass .(Tyler) are great.
Bob Kravetz (mgr.) and Keith (salesman) shouldn’t be in... - Charlootz
Bob Kravetz (mgr.) and Keith (salesman) shouldn’t be in sales. First Keith lies about almost everything from lease disposition fee to how dealership would handle my remaining pymts. My fault was not getting it all in writing but was assured numerous times there wasn’t going to be any issues. Found out weeks via via letters in mail that nothing Keith said was true. Called Keith first about it, started stumbling his words, made excuses it had to be miscommunication and never called back. Then called Bob and he also stated would look into it and this clown 🤡 never called back either. Lesson here is get whatever these clowns tell u in writing otherwise it’s FALSE. Stay away from this dealership.
Bought a certified Grand Cherokee end of August beginning... - KimMags5&
Bought a certified Grand Cherokee end of August beginning of September from Ellington. Today 11/4 I picked my car up from service for the 3rd time. One issue is intermittent but my new car will not start and I’m afraid of getting stranded somewhere. Today I was asked if I am pressing the button properly and then told “well maybe you have a Wonky buttton” So now that I have been treated like a dumb female my question is, if this is an ongoing issue I am having and your telling me it’s a wonky button, why would you not change said button. I have had 5 push button start cars and even a dumb female such as myself knows how to press a button and start a vehicle. I am quite upset with this service Dept and would never buy another car from them
After a long week of sleazy "used car salesman" I went to... - JA compass
After a long week of sleazy "used car salesman" I went to Smith Haven Jeep fully expecting to pay Thousands of dollars in fees on top of the Online Price.
BUT NO, The "Real Deal" promises no fake fees and delivers. The online price was the real price. No pressure to finance thru them - Add taxes and dmv and you are out the door! OMG - restores my faith in humanity. I will never walk into another dealership again.
When you can't get the service manager to call you back... - fall809
When you can't get the service manager to call you back after 6 calls over 2 weeks for a problem with a vehicle that was purchased just a few months ago from the dealership then how can you give a place a rating over one star. Such a shame. Other people have informed me of the service from this particular dealership but I always want to give a place a try on my own.
I wish I could give zero stars based on my latest... - Ed L.
I wish I could give zero stars based on my latest experience at Brown's. I've leased 2 other Jeeps from this dealership and thought I was treated fairly both times. This last experience though was by far the WORST in any car I EVER leased (and I have leased over 10 cars over the past 15 years). For those that are wary of 'used car salesman', if they send you to the dealership location up the road(I think they call it 1900 Medford) to lease a new car DO NOT GO. It's a total scam. They say customer first, but it's sales first, customer last. My advice is customer be aware.
My biggest complaint is that as part of the deal they were buying my 2019 Jeep and I was told they would make the last 2 payments and I would not have to worry about any other bill. They reneged on this without even mentioning to me. They made good on the last 2 payments after I called and complained but stuck me with the wear and tear cost of over $700.
I had three instances where my instincts told me to go elsewhere and I should have listened to them. I'm limited in characters so this is a quick summary.
First I made an appointment at the dealership and when I arrived the salesman was confused and told me I didn't have an appt (which I did). After some time he then told me there was a mix up and I had to go up the road to the other location. That location not only looked like a used car dealership but the sales associates acted like it was one. When I pulled up I said to my wife 'Let's go someplace else'. It was like a frat house with everyone hanging out at the front desk and music blasting. The place just looked 'messy'. Not to mention the chair I sat in the salesman office was on a weather tech cargo liner for some odd reason. I felt if I moved too quickly I would tilt over.
Second was when negotiating the deal. Scott the salesman initially told me he can get me into a new Jeep Grand Cherokee for the same payment as my old one AND buy my old Jeep from me so I wouldn't need to make any further lease payments and no hassle with wear and tear. With the first lease offer he didn't even come close to the old payment. I honestly didn't think a more expensive truck WOULD be the same but was surprised he did not as someone who should know. Then he tried to pull a fast one by showing me all these different deals which made no sense. I'm really good with numbers and called him out on it. It was like he was trying to confuse us which I wanted no part of. At this point we told Scott we were going to leave and come back another time. He said hold on and came back with a clean set of numbers and the deal I was looking for. In between all of this he was more interested in his car getting a part put on it from the service shop rather than the customer sitting across his desk. Unprofessional is too light a term for this salesman.
Last one was the one I REALLY should have listened to my instinct. I made an appointment to pick up my truck at 12:00 and made it clear I had a 1:00 meeting that I needed to call into for my job. Scott told me I would be out of there in 30 minutes. Well Scott showed up over 40 minutes late and blamed my insurance company. I know this to be not true since we both solidified the insurance at 10:45 AM. He then blamed the girl who does the paperwork at the other office. Again just unprofessional. I was now steaming mad and told him to forget the deal.
I then spoke to Rich in the finance department and he assured me they can get me complete quickly. I had to rush through the whole process of signing the paper work. This is where they took advantage and why I got stuck with the excess wear bill of over $700. In the rush to finalize and get me out they failed to mention they were not buying my truck. If they would have told me that I would NOT have signed the deal. I would have walked away.
To add insult to injury I was not told one thing about the truck before driving off the lot. I had to figure it out myself. PLUS I had to explain to my boss why I was late which did not go over well.
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