Great service - Gibson,june1949
Always great service
And customer service
Never had a bad experience
Would not go anywhere else for routine service Or repairs
Very accommodating when I needed to change time at the last minute
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
The best dealership experience I have ever had! - C.S.
Yesterday, I had the pleasure of purchasing a well-maintained Certified Pre-Owned 2015 RAV4 XLE at Rivera Toyota in Mount Kisco, NY. Everyone I encountered at this dealership, including Kelly Raman and Jamie Pileggi, was genuinely welcoming, gracious and helpful. In particular, I met with an outstanding sales representative, George Paonessa, who listened to what I was looking for, then patiently worked to find the best vehicle that matched my needs, within my budget. He capably answered all of my questions, provided useful information, and offered valuable suggestions. Furthermore, I never felt pressured to make a quick decision or go beyond my budget. For all these reasons, I highly recommend Rivera Toyota and gladly give it 5 stars.
Master Certified Sales Consultant/Internet Management
Greatest leasing experience by far. - Candicel128
Amjad made my test drive and leasing decision painless and easy. Everyone was very friendly and easy to work with. I will be a repeat customer at A1!
Sales Consultant / Bilingual / Master Certified
Great experience.... great car!! - AnnaM
What a great experience I had buying my new Corolla from New Country Of Westport. Both Jeff and Paulo were wonderful to work with making my car buying both quick and painless. I’d definitely recommend if you’re in the market for a new (or even used) car!!
Great Service - njellis7021
I was in and out in under an hour. Waiting room is comfortable and has all sorts of amenities while you wait - coffee, bagels, computer access, tv, comfy chairs :)
Certified Sales Consultant
Internet Client Advisor
Great experience! - Liz
The Sale Person had a great, charming, awesome personality. She went directly to the point in regards to prices. Her patience is unbelievable. I recommend this place and specially this person to anyone who wants to buy or lease a car!
Tambien Hablan espanol !!!
Finance person was so helpful, he explained in details about packages. The final process was so fun. The technology they use is so efficient. They had a giant Ipad in the table, all documentation was signed in the giant Ipad and all paperwork was received through email. What a great idea to save time and avoid paper waste!
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
My experience was very good with this dealership. - Sunflower1
My experience with this dealership was really good. The people are very friendly and Alex Church was very helpful, supportive and friendly through the process.
No fuss, no muss - cr674
We've leased (Highlander) and bought (Tacoma) from Rick in the recent past. He's a low-key, no-nonsense kind of guy, really a pleasure to deal with. Knowledgeable about Toyota products, and very responsive.
Will work with him again.
Sales & Leasing Consultant
24 month maintenance - TONYTAG43
The maintenance staff at this dealership is outstanding. The person who signed me in went out of her way that I ask for was taken care of and that I was happy.
New/Pre-Owned Sales Consultant
Fantastic Experience - aokite
From the very beginning, contacting by phone, to the end, Anthony Mao was thorough, patient and professional. Eric Scharf was also very friendly and went into great details of leasing vs purchase. I will definitely recommend Anthony and Eric to my friends and family.
Outstanding experience - Repeat Customer
Jason Rivera worked with us to find the car we wanted at the price we wanted to pay - and all in one day. I did my research online and knew what I wanted to buy, and he made it happen. No hassle, just great hustle from Jason. This is my second car purchased from Jason in the past two years, and he'll probably sell me my next one. Fast, friendly, professional service.
New Millennium Sales
Very nice sales man - MARLENE LAMB
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I
Thank so much ...
Used Car Sales Manager
loyal, happy customer - motoring
from sales to service, everyone is most helpful, very professional and very trusting. Excellent customer in the service led by Joe, Vance and Corey. It a pleasure to do business with Torrington Toyota.
Service was quick and friendly - AA
Service was quick, far under their estimated time (45 mins vs 1.5 hours). Everyone was very friendly, curtious and professional. Jay was helpful and explained clearly everything that was done and scheduled my next appointed
Fee wasn’t paid - Squish8480
We were told by the sales guy that the lease termination fee would be covered if we bought another car from hoffman Toyota. It clearly wasn’t and haven’t heard anything back from Hoffman ownership. We just got the fee in the mail from Toyota for $350. We just want it taken care of. We were also told that the remaining lease payments would be taken care of but they didn’t cover them all. I had to call in and get that fixed a few months back which hurt my wife’s credit as they didn’t make the last payment. My family buys a ton of cars from hoffman but I think that’s going to change.
Update:Taken care of and clear miscommunication
Good Deal - UsedCarBuyer
Got a good deal. Did test drive of the car twice before making the decision. All staff were patient. Please do a thorough research of the car before you go to delearship.
So glad I chose Balise Toyota ! - Kath
I’m so glad I visited Balise Toyota ! I visited several other Western Mass dealerships in search of a new vehicle. None of them even came close to the standard set by Balise Toyota! Excellent customer service. Sincere , honest , and extremely helpful sales representative. Thank you so much Donnell Hart ! You went above and beyond and made my car leasing experience a great one. I will definitely return to Balise and Donnell for all my future vehicles! Also thank you to business manager Chris Fredette for your thorough explanations of available options and honest advisements. Thank you Jared McPherson for all your help. You also went above and beyond and I appreciate it ! First class all the way Balise Toyota! I Highly recommend this dealership and fabulous staff !
excellent experience! - Dan
Jason has been excellent in helping us lease a Highlander and in continued support. He has gone out of his way to help and be or service to us. We highly recommend Westbrook Toyota!
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
Great assistance and positive experience - DanCal92
Everyone is very helping and willing to assist in any way possible. The team worked at their best with me in getting a new car and the outcome wasn’t very positive. Definitely an overall great experience
Went in for an alignment, left with a melted axle boot. - Corey
I would look elsewhere for repairs to your vehicle. If there is any issue whatsoever, they will not take ownership of their wrongdoing and accuse you of setting them up. After taking my truck to get aligned it left in worse condition than it showed up. The tech, Advisors, or even the General Manager would not own up to their mistake and wouldn't do anything about it. Over an $80 alignment that didn't actually align my truck, nor a $100 axle. Discovering an issue after my truck was "aligned" I brought it up with my service advisor and he was very quick to blame me for the issue, lying about the tech utilizing heat to free a tie rod during the alignment, I can only imagine wasn't paying attention and melted my axle boot which was directly behind the tie rod. After I noticed fresh axle grease all over the right side of my truck, the SA also said "The tech noticed it before" but not only was it not brought to my attention, I wasn't even recommended a fix, or solution for what would be a freshly torn axle boot that the Tech would have undoubtedly brought up because it would have been virtually dripping as he performed the alignment. There was no multipoint inspection performed despite my invoice stating it did, and then another employee chimed in stating that they put that on every invoice whether or not they are performed. The GM then told me "This sounds like a setup, I'm done talking to you." Being a service member I really don't have time to scam a dealership out of an axle and a free misalignment. Especially after trying to cover my own xxx, and over a <$200.00 part. I'm incredibly disappointed that from top to bottom they aren't truthful about their practices and won't alleviate the issue to make it right. My brief experience has proven to me that I have no faith in the service department, or management to do the right thing or tell the truth about something so insignificant.
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
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