Service Extravaganza of Happiness - Happy Dad
Almost 12 years of perfect, wonderful, careful, kind service. Ronnie, kevin, Jose, Debbie and all the rest have ALWAYS taken such great care of me. 215,000 miles and going strong. All thanks to all of them. I have NEVER taken my car anywhere else to be touched by anyone. And look at the results. I plan to get my kids a Rav 4 specifically because of the quality of service and care I have enjoyed at Toyota North/Rivera Toyota over the past 11+ years.
Top Reviewed Specialists At This Dealership
Master Certified Sales Consultant/Internet Management
Highly recommend this dealership - Ace
I’ve been a customer of this dealership for about 12 years. Everyone is friendly, knowledgeable and professional. Fred Hollman was the sales person who helped with my recent purchase of a Tacoma. He took time to assist me and went above and beyond my expectations.
consistency and excellent service - Ruggles
Emerson is the best! Knowledgeable but not pushy, helps you to find what works best for you! He cares about the outcome. My experience at this dealership has resulted in three purchases over the years..
15K mike service - longnooksl
DCH always provides friendly, professional and quick service both on the phone and at their dealership. They make it easy to keep my car in great operating condition.
Certified Sales Consultant
Excellent & east car purchase! - Salih Becarevic
Muhamed made our putchase so easy! No pressure and took his time with everyday! Took about 2 hours to complete everything! Great sales service! I was purchasing my daughters first car and he took the time to show us the different toyota’s that there were that she was looking for until we found one that she liked. He completed all the paper work efficiently & we came back the next day for the car cleaned in perfect condition. Overall, from the night we walked in we were greated very nicely from the lady at the front desk and provided with further assistance. Will definitely recommend this dealer to all friends looking to purchase a car because of the fact that you are not being pressured to buy a car but they take the time to meet your needs.
Outstanding In Every Way - Max
Nick and Jeffrey were extremely professional. They actually listened carefully and were immediately responsive. I would recommend them to anyone looking for a first class experience.
Excellent experience - Mike S
Our lease was up with the Highlander and we decided to go with the Sienna. The salesman, Dan Flores was excellent. He knew what we needed and fulfilled all our requests. He was very knowledgeable about the car and took his time to explain and show us all the features. I would highly recommend Curry Toyota
Tune up and new battery - Jean
My latest visit to Toyota in Cos Cob was like all the others - simple and successful. I had Jay O'Connell as an advisor. He discussed my car's maintenance with me before they started. He called to let me know what was found and suggested the correct resolution. He met me when I picked up the car and reviewed the entire visit with me. I have purchased Toyotas for decades and this is why.
Best dealer ever - Alex503
Well, I'm going to start off by saying they're very patiently and do whatever is best for the customers. I'd recommend this place to everyone who is trying to get a great deal. Thanks.
Sales & Leasing Consultant
Top notch service - KWGUM
All employed are always very courteous and professional. All concerns are always satisfied. Special praise for Chuck Hills. His attention to any problem is very important to me.
Internet Sales Manager
New/Pre-Owned Sales Consultant
Very nice sales man - MARLENE LAMB
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I
Thank so much ...
Stephen AutoMall Centre - CDofLM
My experience with Stephen's, specifically Salesperson Piotr (Peter) Urbanski, was as excelllent as that I had with Toyota of Greenfield, specifically Sales Manager Craig, was poor. Peter was knowledgeable, polite, accommodating, helpful and in every way, handled our ultimate purchase at this dealership in the most professional way. I can criticize nothing in my business relationship with anyone at Stephen's. It was easily worth going 40 miles out-of-state for our transportation need.
Many Thanks to Tee " The Truck Master" - Sue13
After several unsatisfying forays to other area dealers I had a super experience with a no "sillyness" deal on a beautiful 2017 Tacoma 4X4. Finally scored the elusive stick shift. Ended up with more do-da's than I would normally want, but it was all part of the deal. Thank you Tee! Thank you Dana for making the finance part doable and reasonable.
Went to dinner to celebrate and watched 2 different guys admire my new truck in the parking lot!
Fee wasn’t paid - Squish8480
We were told by the sales guy that the lease termination fee would be covered if we bought another car from hoffman Toyota. It clearly wasn’t and haven’t heard anything back from Hoffman ownership. We just got the fee in the mail from Toyota for $350. We just want it taken care of. We were also told that the remaining lease payments would be taken care of but they didn’t cover them all. I had to call in and get that fixed a few months back which hurt my wife’s credit as they didn’t make the last payment. My family buys a ton of cars from hoffman but I think that’s going to change.
Update:Taken care of and clear miscommunication
Improvement - Sheep41
I must say Jamie has step to the plate and has being doing a great job with service. He is always willing to help and go the extra mile during a few of my not so good experiences.
This morning I found out through Rich that they NO longer provide a loaner, only a discounted rental for $30 per day...very unhappy with this change. Many people depend on a car to get around, plus Toyota already charges an arm and a leg for repairs and now I have to rent a car for an additional $30 per day. Friendliness and willing to go the extra mile is essential to a great experience.
Truly Great Experience - New Management - alexpash31
I visited some other Toyota dealers in CT and they were terrible. High pressure sales practice looking to lock you in to sub-par deal. I explained that I had this experience to Eddie at Toyota. He didn't ask me what their numbers were, he just asked for a chance to quote. Of course, what did I have to lose. Well, I've been in the old dealership under previous management called "Branch" and they were thieves, but my ultimate first goal was to just get a good deal on paper to beat up other dealers with. The next thing I know, this guy comes in $2k less than the other guys were asking. No pressure whatsoever. I don't have all day to screw around with car dealers. I bought the car on the spot. Had lunch. Drove home with it. Eddie was totally awesome. No high pressure anything. No BS. Really easy. I would highly recommend.
It was just awesome - Abdul
Very excellent experience, Chris was very friendly, every time he explain something after he will ask if I ha e any questions. Which was nice of him
AWFUL CUSTOMER SERVICE - Katie T
This is the worst dealership for service and customer service. From the receptionist in service to the mechanics to Mike Lynch himself. l brought my car in for an oil change and they never even told me that my cabin air filter was “in the red” when l called to inquire Stephanie the receptionist transferred me to a voicemail of someone that had nothing to do with lt. Kevin the service manager couldn’t even offer me anything for the inconvenience of having to come back in. Bonnie who is Kevin’s boss never responded to my complaint email and Mike Lynch the owner said he needed to look into the awful customer service given by the 5 different people l dealt with and then never even called me back. To top lt off o received an email stating that their goal was great customer service etc. Anyone that buys a car here is crazy. After this experience l will spend the rest of my life making sure people know how they treat customers that have been loyal to them for the past 15 years!!!
Came in for a new ride, left with two - Ivan616
Had a really great experience with Brian Flowers. Went into look for a new car for my girlfriend, which we went with a RAV4. Was so happy with the no pressure/stress treatment that i came back a week later and bought a Maxima from Brian. I plan on going back in the future and have referred my family to him as well.
best car buying experience - mary
I bought a car from John Woo at this dealership. He is kind and considerate while always being professional and efficient. Everyone that I met there was very nice. This was by far the best. I will recommend this dealership and John (and Ryan) to anyone I know looking for a car. Thank You all, Mary
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
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