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Beth Hicks in service is the best. She communicates... - carlc12
Beth Hicks in service is the best. She communicates information and makes you feel like you are her most important customer. She truly goes out of her way to make the service experience pleasant. This is my third Acura from this dealership. I’ve only had positive experiences in sales and service, and have always left feeling like I was treated like family.
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Where do we begin! Charles was such a gentleman and truly... - Palisprincess1989
Where do we begin! Charles was such a gentleman and truly seemed to have my families best interest at heart. He took his time with us and explained and demonstrated all the features in our new 2022 MDX. He made us feel like family and he was always so warm and welcoming, which helped put or minds at ease. He remained in constant contact with us, updating us on the cars delivery status, and even stayed in contact afterwards just to check in. Charles is a true gem and I’m so thankful that we had the opportunity to work with him. I was undecided on whether to buy out our Toyota or go for an Acura but with Charles I felt that we were in great hands. Our lease was up with Toyota but we wanted something better, and we found the perfect fit! Thanks Charles, you are the best! We will be customers for life! KHALED and family
Acura of Huntington is a pleasure and the best dealer to... - brian k
Acura of Huntington is a pleasure and the best dealer to buy or lease a car or suv. I just leased my third Acura. They are professional and have very fair deals. My salesperson Javier Rodriguez made the process smooth and efficient. I highly recommend this dealer and the service department is excellent as well.
Broke Quarantine to Pick Up a New Car..., So Worth... - Steve C
Broke Quarantine to Pick Up a New Car..., So Worth It!
Our lease was ending and that meant our triennial trip to a Smithtown Acura. It’s the best - wouldn’t go anywhere else. They could not have made it easier to turn in our old car and pick up a new one. Our salesman was very professional and the Sales Manager Gregg is super, helped us put the whole thing together. The car was delivered in perfect shape, we drove it off and are happy ever after. Thanks again, Smithtown Acura!
Excellent experience - Joel and Trina
We had a wonderful experience working with Rick Ottavi at Devan Acura. Ric is very pleasant, knowledgeable and patient. My wife Trina and I are very pleased with the information provided by Rick and also the final purchase.
Thanks Ric and Devan Acura
My experience at Acura has been great! The customer... - Mike Rones
My experience at Acura has been great! The customer service is excellent. A very friendly and professional atmosphere. My buddy Corey Paulding is an excellent salesman! He worked with me in getting the BMW 6 series. I would recommend anyone to buy a car at Acura of Greenwich! The service is great
Repeat customer great dealership Lino was most... - JasperLou
Repeat customer great dealership
Lino was most accommodating and responsive
No nonsense no pressure seamless process purchasing pre owned RDX
Vehicles priced right with receptive wiggle room Highly recommend this dealership
I am still in the process of buying a vehicle from this... - Tatyana
I am still in the process of buying a vehicle from this dealership and although I am hoping that the vehicle is better than the customer service, I will be consulting with my lawyer on their practices of discrimination against first-time buyers from a different cultural and language background.
Omar Hamed, Craig Rich, and John Elmazi use every dirty trick an incompetent salesperson/team could use:
I saw a car I liked on the web, called them and asked to see this specific vehicle. Craig stated that the vehicle was available and promised to show it to us when we would get there in a half an hour. We were the only customers when we arrived. He greeted us nicely and offered to get into a vehicle that we thought we discussed on the phone. After a test drive and discussing some technical points that obviously needed to be fixed, we were shown the paperwork for the car. It turned out to be a different car with a higher price tag! Craig conveniently failed to mention it until we were processing the paperwork!!!! When questioned about it, he claimed that the car we originally came to see was in a much poorer condition. As we insisted to see it anyway, his story changed to it already being sold. He then worked with John to convince us to get this vehicle. They promised a discount of about $800 and fixing every obvious and not so obvious technical issue with the car. We have asked for a print-out of it’s specifications and service report several times and watched Craig act like a kindergartner, turning to the printer, returning with empty hands and “forgetting” the sheets or beginning to talk about something completely different. Blatant disregard for the customer request or genuine incompetence in a simple clerical task!? He then promised to e-Mail everything to us - not a word for 4 days and counting!
Omar then spent almost an hour trying to sell us an extended warranty we kept refusing and just kept giving us paperwork to sign so quickly without a pause for us to have a clear understanding.
This is how the “discount” was scammed back into the price of the car: we were sold a “surface glass” coverage by promises that the $795 they took for it would cover the repairs before the vehicle left the dealership. It turns out that this coverage was only for future “coffee” stains and minor scratches on the surface! When we came to pick up the car, Craig was nowhere to be found and the car interior wasn’t even cleaned!!! John took a position of solving the “issues” and his approach included denying that any of the promises were made and now the car was “being sold as is”. The worst part was being treated as if we did something wrong. When we demanded the paperwork and some verification of proper functioning of technical and safety features, we were either dismissed, being told we had already signed some kind of a sheet acknowledging it (which we had not!), and then threatened to cancel the whole deal and not wanting to sell the car to us! We ended up driving away with dealership plates and no explanation of any further steps. None of them took responsibility for their words, actions or promises. Instead of honesty and transparency we were promised, we got openly humiliated just because we asked for proper paperwork, proof and explanation and our English was not perfect. Scammers, cheaters, and liers way beyond your “typical” used-car salesmen! Is this what you call a reputable dealership?
Acura of Westchester