Great Experience - Marsar4171
Recently leased my 3rd Infiniti from Holman. This experience, as well as the last two, were remarkable. I highly recommend trying them out. Friendly staff, reasonable pricing, and an outstanding facility await your visit.
Zero Customer Service - tperilli
Leased a new Q50s and while I love the car and its performance, my experience with this dealer left a lot to be desired. I was very quick and easy to make the deal, prepared to sign the lease with exactly what I needed and the salesman did not provide any service at all. I left the dealership to get my daughter from school on time, and the salesman promised to come to my home to over the features of of the vehicle. This never happened. I called to schedule a time and he never got back to me. Also, I traded in my previous vehicle and was told the rear sun visors for my children would be returned to me and this never occurred. The inspection stickers expired two month after I left the lot with the vehicle, this has never happened to me with a new car. When I called to inquire about this, I was not treated professionally by the woman in charge of this and she never called me back. Most recently, my daughter and I hit a pothole and the front tire went flat. When I checked to see if there was a spare or donut, there was none. I was never made aware of this by the dealer and this seems like something important to tell your customers; especially those like myself with small children and expecting a child. When you pay $55,000 for a car, you expect a donut unless you are told otherwise, or told about features of the tires that allow you to drive on them flat, which we were not. I will certainly seek another Infiniti dealer in the future.
Service department - Justme1982
So I booked an appointment with Infiniti of Ardmore a week in advance and requested a loaner. I ask the man was he sure a loaner would be available and he said yes. So, we turn in our rental car and my husband rides the toll truck from Northeast Philly to Ardmore because we were told we would have a loaner. Well when my husband gets there no loaner is available. Our children have to get to and from programs and my husband works an hour away from our home so we were totally inconvenienced. If we were informed ahead of time that a loaner may not be available we could have made other arrangements. Also, we made an appointment weeks ago and drop the car off at 10:00am. We received no status update at all from the service department until I reached to them at 4:15pm and they had not looked at the car. Now... i know our car is a 2006 and not one of the fancier ones that may come into the shop but it’s OUR car... our only source of transportation and Infiniti of Ardmore left us stranded!!!!!!!