My experience was most positive! - MRees2005
My initial purpose was to get four new tires.
Your repair department looked over my vehicle and found several things in need of attention.
Some parts in need of being replaced had to be shipped,but that was done over night.
All were received the next day and the work was completed that day.
I also want to compliment Diane at the front desk. She definitely helped things go smoothly throughout. Thanks for her help!
Top Reviewed Service Specialists At This Dealership
Great Service continues - RandiRN
I had my 2012 GMC Terrain SLT-1 AWD serviced this past Saturday June 23, 2018. The service was spectacular. My car gets serviced at the Cadillac store and Kim Goldacker was just superb.
great service - my65gto
reason was service was tire rotation, oil change, cabin filter replacement. Service was performed in a timely and professional way.
Thank you Rossi for the good work.
Service - Tinkerbell@061152
We had an oil change on our Equinox. Very satisfied with service and pricing. Waiting area was very comfy and friendly. An added perk was coffee and pretzels.
Inspection and sales - Jeanette D
Whenever I've needed service for any of my cars purchased at Fred Beans, all of the Service Dept people have been great: friendly, efficient, clear in what they explained, no high pressure for additional service and extremely courteous.
Service department leaves a lot to be desired - Charger1
I purchased a used car from this dealership and intial experience was positive, but last few have not been. Recently I took our used car back because it had a couple lights come on the dash when we drove it and an oil change. I scheduled service through internet on Monday morning 7 am for a Tuesday appointment at 11. Dropped car off night before Tuesday afternoon received a call that they needed to send car out to Ford dealer for diagnosis. They stated they should have a diagnosis Wednesday and will let me know from there. Never heard from them on Wdnesday finally Thursday afternoon called to find out what was going on. They said it was being finished up but don't come up till they call. Well after waiting almost 3 hours and the fact that they were closing soon I decided to drive up to find car sitting there but the service department closed up except for cashier. So I went to pay for car and they never did the oil change. I wrote them only to be ignored and to date I am still waiting for the call when to pick up my car! I will not take car back to them and definitely woud not buy another car there anymore which is far cry from inital experince but who just flat out ignores thier customers?
Lemon Dealer - Scott H
Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
Callaremi Cadillac Buick GMC - Service :( - crest2233
Should have been an indicator when we dropped the car off and the people before us were very upset at the service center. Very disorganized service department, the most unfriendy people we experienced, except the yonder person that works on Saturdays. Would not recommend the service department to anyone, we had bought several vehicles from there - never again!!
Service department - Ed2300
Once again Tony T the service wrighter and his crew took care of me in a timely mater and got the job done right the first time. Thanks again!
Vehicle Lease - 69Fastback
We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.
Outstanding Dealership and Service Department - Donnaco7
Quality dealership that prides itself on great customer service!!! That's why we went back to lease our 2nd SUV from them. Had a few issues with the one I currently have now, but Fred Perrine and the Service Dept made sure it was taken care of. The Service Dept manager went above and beyond with his assistance. The dealership is not exactly around the corner for me but the service dept makes it well worth the trip. Brian S. was our salesman and was extremely easy to deal with.
Flemington Chevrolet Buick GMC