Exceeds Expectations.. Excellent - CBachonski
This was one of the best, if not the best service experience I have had. Jennine Lakes service consultant and Rob service technician pulled off a miracle. They went above and beyond in every way to solve an urgent problem. I have owned Cadillacs for many many years. This service department is by far the best any Cadillac dealer could offer. They have a customer for life just by caring and coming through when needed. I will surely buy my next Cadillac at Malouf because I know I can count on their excellent service. Thanks for exceeding expectations.Exceed
Top Reviewed Service Specialists At This Dealership
Inspection and sales - Jeanette D
Whenever I've needed service for any of my cars purchased at Fred Beans, all of the Service Dept people have been great: friendly, efficient, clear in what they explained, no high pressure for additional service and extremely courteous.
Can't change oil ,lies to customers - dennisinpalass
Hello, I took my brothers 2018 Cadillac CT-6 in to have its oil change done since they kept calling.
I took the car in which had a full level of oil and good tire pressures.When getting in the car the front tires were supposed to have 30 psi and they had 38,the rear should have 32 and they had 41 and 42.I didn't think anything it's easy to correct.I got home corrected the pressures and my brother checked the oil,the oil wouldn't even register on the dipstick.I had to go get two Qts of Mobil one which is compatible to Dexos 1.It took 1.25 Qts of oil to bring it to full.
They charged for six Qts and charged Gm for a tire rotation that wasn't done because car only had 600 miles.Very sad when you can do a simple oil service.Now to my 2016 ATS which I had in for an oil leak.They told be that it was oil from an old repair, they topped the oil off and tried to send me on my way.I complained to the service manager Dave and he reluctantly told them to clean it and put dye in it,that day he was rude and ignorant.When checking my brothers car I made another appointment to get the leak checked again as dye could be seen in the turbo, the frame and bump stop.I also got notice from Onstar about code for the aIt intake.Dave told me there were no codes.he lied Onstar told me the code.He also claimed the bright green dye in the I turbo was just what aluminum looks like from condensation,well adage I'm not an idiot ai know that the whole motor is aluminum, if that was true the whole motor would look like the hulk.He also told m brother they took the timing cover off twice today.
How did they do that when that job takes all day has to sit .24 hrs for the sealant to cure, antifreeze and oil has to be drained and a list of parts are involved of which none were listed.Dont go here if you like your car.Cars are complicated but when the Service a manager Dave does nothing but lie and try to talk fast and thinks people are stupid.Why lie adage when Onstar has the codes and these times can be checked easy, 3 Caddy dealers were called and laughed when I told them that Coleman removed and revealed a timing cover twice in two hours.Coleman lost a customer me and my brother,not because they can't fix it, it's because Dave has done nothing but lie to us and try to make things up.Guess what people are knowledgable.Its sad because they have a great sales team.
Lemon Dealer - Scott H
Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
Vehicle Lease - 69Fastback
We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.