Always professional and courteous service! - Chevy2015
Happy with the service and the staff at Auto Sport Chevrolet. Matt Salayko has been there a long time and he is always very professional and courteous.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Service Client Concierge
My experience was most positive! - MRees2005
My initial purpose was to get four new tires.
Your repair department looked over my vehicle and found several things in need of attention.
Some parts in need of being replaced had to be shipped,but that was done over night.
All were received the next day and the work was completed that day.
I also want to compliment Diane at the front desk. She definitely helped things go smoothly throughout. Thanks for her help!
Transmission shudder - Olek
Great and timely service. Clear explanation of an issue. Friendly service staff. I had a very positive experience and will be servicing my Camaro at this dealership.
Assistant Service Manager
Exceeds Expectations.. Excellent - CBachonski
This was one of the best, if not the best service experience I have had. Jennine Lakes service consultant and Rob service technician pulled off a miracle. They went above and beyond in every way to solve an urgent problem. I have owned Cadillacs for many many years. This service department is by far the best any Cadillac dealer could offer. They have a customer for life just by caring and coming through when needed. I will surely buy my next Cadillac at Malouf because I know I can count on their excellent service. Thanks for exceeding expectations.Exceed
Jim has got out of his way to fix a situation. - a.oh
Jim has got out of his way to fix a situation that started off going very wrong. After reaching out to him he was able to get things done.
Fixed Operations Director
great service - my65gto
reason was service was tire rotation, oil change, cabin filter replacement. Service was performed in a timely and professional way.
Thank you Rossi for the good work.
Quick response - Denise
I want to thank Brian F . For his quick response to my unsatisfactory experience. It was his his quick response to the errors that were made corrected .i am happy to say he is a man of his word.
Very disappointed - Not satisfied
On May 10, 2018 I took my Fiat to Reedman Toll for an oil change as required in the maintenance schedule. I had no problems with my car. I was surprised when the Technician told me that he found Rust on the Rotors and said it was dangerous when braking. I may hit the brakes and not stop. Seven hours later and with a $555.00 bill, I left Reedman’s with new Front and Rear Brakes, Pads, and Rotors. When I was leaving the parking lot, I braked the car. The brakes made noise so I went back inside. I was told that the noise was normal because everything was new. On September 13, 2018, I took my car to my personal mechanic for Inspection. He said all was well except the rear Rotors were very rusted and that it was dangerous. I explained that I had just had them replaced in May at Reedman’s. He told me not to worry Reedman should correct the problem. I called Reedman’s and made an appointment for September 18, 2018. At that appointment the Service Advisor explained that Fiat uses Cast Iron Rotors and that rain caused the heavy rusting. I asked why would the rain only cause the back Rotors to rust and not the front. Doesn’t rain hit the front and back of the car? The Service Advisor went on to explain that some cars have one set of brakes in the front and a different set of brakes in the back. The Service Advisor said that the rust on the Rotors was harmless. I asked why is it harmless to have heavily rusted back Rotors now, but on May 10, 2018 it was dangerous and it cost me $555.00.
Too much to say - Carcaptain
I recently went to the service department here to simply receive a duplicate key and fob for a used truck that I just purchased at another location. The service advisor, Bruce, proceeded to ask me "I'm assuming this is your husbands truck?" And when I told him that no, it's mine and I bought it to pull my horse trailer, he then lectured me about how the truck wouldn't be able to pull one and that I would be disappointed! Really unprofessional, out of line, and much too much to say since I didn't ask for his opinion! I have had similar experiences before at Fred Beans dealerships before and I WILL not be back. The employees seem to be rude, brash and outspoken. They should be trained how to treat customers.,
I should have listened to both of my neighbors! - JF3
I can't speak for the sales department, but if you intend to have your car serviced here, do so at your own risk. Service department is incompetent, unsympathetic and will take ZERO responsibility for their actions. And now of course my car is leper that no dealership or GM wants to touch!
In Nov 2017 I took my 2017 Volt in for a simple recall service. My car's performance was flawless and I loved it, racking up about 13k miles in a year and a half. Upon getting the car back, the Lane Departure features were inop (a costly upgraded feature that I specifically waited until 2017 model year to purchase for this vehicle and a "safety" feature that is tied into the cars fully drive-by-wire braking, automatic braking, and steering functions).
Upon returning the car to them a few weeks later for the remedy service, I'm told by the service advisor that in performing the repairs GM allegedly never instructed them to reprogram that feature (since speaking with another GM dealership service department that is well versed in the latest Chevy functions, that feature had nothing to do with the recall repair.) I think little of it and thank them for at least addressing it in this follow up visit. They assure me that it works fine now (despite learning later that they have NO other vehicles on the lot to confirm how the operation is to properly work anyhow).
Long story shortened due to a legal breach of contract lawsuit pending, over the course of 1 week they acknowledge, confirm and document the problem, GM/Chevrolet Customer DisService 'reps' claim a high escalation of the matter and lied to me as to the 'status' of the repair and their alleged interaction with the dealership, the dealer states that can't undo what they did and will do nothing more and demand that I bring back the loaner car to the point of harassing me and then threaten to call the police. 1 WEEK! I invite them to come get their loaner and inform them that I will not take possession of the car until they repair their error. So what do these unscrupulous guys do? They drive my car, leave it in the street in front of my neighbor's house, facing the wrong side of the road, doors unlocked, keys in obviously visible in the cupholders and jump into their loaner. They were so anxious to sneak & drop my car that they brought their own spare key and I had to flag them down before pulling out of my driveway to give them back the key that I was given.
Horrendous integrity and they can rest assure I will be joining my neighbors in NEVER taking my car to them for further disservice again.
Lemon Dealer - Scott H
Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
I own an Acura but Chevy saved me! - kobe2013
I needed a tire for my car due to a bubble on the side. I do a lot of highway miles so I needed the tire changed ASAP. I called several Acura dealers and several other tire locations and could not believe not one had the particular tire. I called Kevil and spoke to Carlo who told me he could have the tire by 3. When I arrived at 4 I spoke with Jeff. He knew about the car and squeezed me in to fix the tire. I was in and out in an hour. When it's time for another car I will surely visit this dealer.
Vehicle Lease - 69Fastback
We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.
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