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Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
Once again....had a wonderful service experience at JLR... - BrettHolbrook
Once again....had a wonderful service experience at JLR of Freeport and I was thrilled to work with Jim Tudor and I was introduced to the Tech. Mgr. MIke Warman, which i thought was a nice touch and very professional.
Absolutely disappointed,service manager did nothing but... - gandur841
Absolutely disappointed,service manager did nothing but give you runaround and bunch of lies , I wold never ever go back , that service department should never be allowed to represent Jaguar or Land Rover , if you have problem and you ask for supervisor or manager they will take your number and tell you he will call you in couple hours that call never comes , they cant even do simple oil change without making you go back again because they forgot to reset your computer, AJ will give you runaround for anything that is under warranty, you will Waite for ever for any warranty work , if you try to find out if they ordered parts there will be no record of any orders, then it will be impossible to reach your service rep, they messed up my door and told me they have to order parts and it will take up to 7 days , well it’s been 2 month and no call back and nobody has any records of any parts ordered , please do your self a favor and do not use this dealership for service , “they make appointments with out you knowing then tell you you had appointment and dint show “
Selling my car - Bruce
I sold my car to Jaguar Land Rover/AutoNation and did not purchase anything at this time. From the beginning of my visit to the end there was clear communication, honest evaluation and helpful service. And there was no pressure to do anything other than the reason I came. When the time does come to purchase a new vehicle I would consider this dealership. Thank you
Julian in Service makes ones visit to Jaguar pleasant,... - Satisfied Customer
Julian in Service makes ones visit to Jaguar pleasant, productive and quick.
Coordinates a very positive experience.
Explains everything clearly and precisely.
Returns calls promptly. Could not imagine a better representative for Jaguar Land Rover.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
Worse car that we have ever owned! - Tlcdoherty
Our 2016 Discovery was towed for the second time to Mt. Kisco Land Rover on March 5,2019. Tomorrow will be 2 months that they have had the car. Called the dealer on the first of May to find out the status. Said they would call us back. Still waiting. Have contacted corporate, and they are useless too. Just want the car back, so we can trade it in. The worse customer service. DO YOUR JOB!!!!!
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
It’s funny how I came in to buy a car for my mother and... - Kevinsway82
It’s funny how I came in to buy a car for my mother and they ask for our green card . Absolute discrimination and a practice of racism , I have nothing against old white people but this crosses the line . Never I’m my life will I step foot in there ! Disrespect infront of someone’s mother should never be tolerated anywhere . Get it together
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
My vehicle showed a warning of "A/C off due to... - Martin Soloway
My vehicle showed a warning of "A/C off due to temperature of engine"
I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM
was unable to correct the problem.
I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem.
After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced.
I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me.
I therefore think a "Good" rating is proper under the circumstances described.