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The gentleman who picked up my car and brought it back... - Michelle
The gentleman who picked up my car and brought it back was professional and courteous. As always I’m pleased with the level of service I receive from this dealership.
Top Reviewed Service Specialists At This Dealership
Service was excellent, had problems with my tires and... - c21hugh
Service was excellent, had problems with my tires and Dave was very helpful and courteous and true Lexus service as expected. It was a great experience.
Body Shop Manager
Assistant Service Manager
Had a pleasant experience with my service advisor, Jae.... - Yasser
Had a pleasant experience with my service advisor, Jae. I'm definitely taking my GS-F here for service from now on.
Great alternative to Lexus of Manhattan, Queens and Brooklyn.
Great Service Experience - Kendol
Regular Service Maintenance is very important to the life and health of a vehicle. Whenever I go to this dealership, I always feel happy about the work done on Lexy (my RX 400h). Great team - great service.
In all of my years of buying lexus autos (since 2013)... - dalem437
In all of my years of buying lexus autos (since 2013) Salesman Sherwin Goodluck has given me outstanding advice and service. I have utmost confidence in his judement and I always rely on his expertist with the lexus brand. I consider him to be one of the best salesmen at Lexus.
My unpleasant visit to the Lexus service department ended... - Catherineamor27
My unpleasant visit to the Lexus service department ended up with a follow up call by the service manager Ertan who actually showed that he cared about making things right he listened to my complaint and was willing to make changes . He made me feel that they cared about my loyalty to them. I will continue to go there
Thank you Ertan
Came from a different dealer to this one and it was hands... - Vanessa
Came from a different dealer to this one and it was hands down the best decision. The service was impeccable and my car was back to running perfectly again. Juan was super attentive and helped me every bit of the way. My only regret is not coming here sooner!
Always a delightful experience, getting my car serviced... - Billyd
Always a delightful experience, getting my car serviced and cleaned without a hassle. Loan-a-cars available when needed. Work is done right the first time.
It was exceptional service... and delivered with a warm... - rubberband624
It was exceptional service... and delivered with a warm smile and incredible efficiency. The level of professionalism is what makes BMW my car of choice!
I am so thankful for the HONESTY of the service advisors... - citrussunflower
I am so thankful for the HONESTY of the service advisors and mechanics! I’m a Lexus owner since 1997 because of outstanding customer service!
Shavaune Shackleford was absolutely great to work with.... - galamitrofanova
Shavaune Shackleford was absolutely great to work with. He is knowledgeable, professional and answered all the questions we had.
The whole process was a breeze with Shavaune!
Short story long: I recently bought an L-Certified 2017... - ricardo.martinezphd
Short story long: I recently bought an L-Certified 2017 LS460 at a dealership in NY (whose name I may never speak again), rather than at Prestige Lexus of Ramsey, where I and several friends have purchased 5 cars. During my first long drive above 60 MPH one week later, I noticed a significant amount of vibration in the steering wheel and in the rear seats. Rotated the tires myself and the vibration got worse. Called the selling dealership, who told me the car was L-Certifed and that I could take it to any dealership for repair. Took it to Prestige Lexus of Ramsey, where they told me all 4 tires were bent, with two of them severely and that tires are not covered by the L-Certified warrantee. A local wheel and tire shop later told me two of the rims were irreparable. Joe Scalo and Steve (Prestige service Advisors) gave me good advice, did not try to upsell me, and suggested I explore reaching out to the selling dealership for some help. (BTW, they made no promises and told me that legally I may not have any recourse). After 11 unreturned calls to the selling dealership, I was given a rude and unprofessional Heisman Trophy-like stiff arm. They even accused me of damaging all four rims myself in under 1k of driving.
Thank’s to the advice and honesty at Prestige Lexus, and a bit of online research I was ultimately able to get the situation remedied to my great satisfaction by Lexus Corporate. Split the cost of the fix with corporate and now my car now rides like an L-Cert is supposed to.
Despite my terrible experience at Lexus of Rockville Center,NY (oops I said their name), Lexus Corporate and Prestige Lexus of Ramsey, not to mention how darn sweet these cars are, have retained me as a loyal customer.
Luis Rodriguez, at the intake section, was courteous and... - MB
Luis Rodriguez, at the intake section, was courteous and professional. Also, Luis handled my car in a proper manner, and used the correct protocol. Great.
Discovered my RX350 was leaking oil after the 10,000 mile... - mmarkoe
Discovered my RX350 was leaking oil after the 10,000 mile service. Spoke to the Service Manager Dwight Ruiz. In less than an hour, he was at my house with a loaner RX350 and a mechanic who treated and cleaned the oil from my garage floor and the garage door bottom strip from where some oil dripped on the car. The car is being cleaned and detailed. In addition the wiper blades that smeared oil on front and rear windows are being replaced.
When informed the car was ready. Dwight wrote, "I know you understand no business is perfect but I think we both believe how you respond & fix any issues that arise is extremely important." With this exemplary customer service no explanation is required.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
I want to recommend Johnny at Tri-County Lexus. He was... - perrymarkston0626
I want to recommend Johnny at Tri-County Lexus. He was very knowledgeable and patient through the whole process and made the technology very easy for me to use. Great experience.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Vehicle Delivery Specialist