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This is an update on the service we received . The... - dpscroda
This is an update on the service we received . The service we received after our car broke down was fast and efficient.We are pleased and will definitely continue have our car serviced there.
Hassett Ford has never let us down. Extremely thorough... - chum5402
Hassett Ford has never let us down. Extremely thorough and honest on the correct course of action to take or not take on keeping our vehicles in top operating shape.
Top Reviewed Service Specialists At This Dealership
Truck Service Manager
First off, I would like to start off this review by... - Kevin H
First off, I would like to start off this review by saying I have been a customer of Schultz Ford for over 20 years. I grew up in New York not far from Schultz Ford and now live in Massachusetts and continue to lease and buy cars from Schultz Ford. In over 20 Years I have never felt like I was taken advantage of and have always been treated with exceptional Service whether buying, leasing or having service done when I have been in town.
Now for why I am writing this review. I stayed at a hotel In Newark NJ where I left my car while I traveled overseas for 10 days. I received a phone call on the 9th of December (from the hotel In Newark while I was still overseas) letting me know that my Tires and Rims had been stolen off of my vehicle and it was sitting up on blocks. Needless to say, this was shocking news! I decided to call Schultz Ford and told them about my situation and without hesitation they replied don’t even worry about it we will take care of it for you. The next day Schultz Ford sent down a flatbed tow truck with tires, lug nuts and a rental car which they left in the car port of the hotel so when I returned, I would be ready to roll out of there.
So, Thank You!! Schultz Ford and the entire team for great customer service!! I will continue to be a loyal custom!
The entire staff was very attentive to my needs. The... - klopsdown
The entire staff was very attentive to my needs. The service department went above and beyond to make me feel welcome and assure all of my concerns were dealt with.
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
Awesome awesome awesome ... thank you thank you thank you... - amignon2
Awesome awesome awesome ... thank you thank you thank you for all the hard work.. my car drives like a dream, see you all next visit.
My experience with having my 2007 Ford Edge serviced at... - lleppley
My experience with having my 2007 Ford Edge serviced at Smith-Cairns has always been excellent. It's easy to make an appointment on their website, the service representatives have always been professional and honest with me concerning my car's needs, and the work has always been excellent. I also purchased a 2000 Subaru at this dealership and was very pleased with that process.
Excellent customer experience, every time! Stephanie and... - blehman
Excellent customer experience, every time! Stephanie and Denis are always more than accommodating. Valet folks also very friendly and always on time. My issues were acknowledged, corrected, and covered under my warrantee - couldn't be happier!
Lincoln Of Englewood is Very professional, quick and... - joanna.amoratis
Lincoln Of Englewood is Very professional, quick and accommodating! Truly appreciate their help. They over-delivered. I’d highly recommend them for friendly & timely service.
Premier Ford took over two months to fix my transmission... - Ojwww398
Premier Ford took over two months to fix my transmission PS is still there
If I went someplace else I could’ve paid to have it done and get my car in three days
Warranty work sucks
The WORST service in the world. Do not go to this... - Jawish72
The WORST service in the world. Do not go to this dealership. Many other dealers to go to that actually care. Service Dept just looking to make money. STAY AWAY.
WOULD GIVE THIS NO STARS BUT WOULD NOT LET ME!!Horrible... - Rnrose07
WOULD GIVE THIS NO STARS BUT WOULD NOT LET ME!!Horrible experience!!! Having issue with sensors which is under warranty. Refusing to fix it blaming mechanic who put tires on. Telling me 3 are broke which I only went in for 1 . Had it re-checked and no sensors are broken!.. no one seems to want to help!!! Very frustrating ! Will never lease or buy a Ford again.. especially from this place!!!!! Now o know how people get taken advantage of!
New management = Customer Ripoff - nycrob81
"Under New Management" means 4X the price. I had brought our vehicle here for years. Last fall, I've had them mount and balance my winter tires - $95. Then yesterday, I get a small nail in the tire. I bring it in, trusting they'll do a great job as before, until I got the bill - $120!!! When any and every tire shop will charge at MOST $40 to patch a hole and remount/rebalance the tire. I was polite and calm, trying to calculate how is it that mounting and balancing four tires is $95, yet patching a hole (10 min. labor), and remounting/rebalancing a single tire is $120? The manager got defensive, and along with his two other service advisors proceeded to tell me this is how much time it took their tech. Sure, but fundamentally, when you charge $95 to mount and balance FOUR tires, and then proceed to screw a return customer with a $120 for a SINGLE tire, don't expect them to leave with a positive experience. They also constantly tell you to leave them great review with Lincoln corporate when they call. Well, you can count on me being quite honest with my feedback when they call. They've seen the last of my dollars.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
I've been going to Stevens since I bought my car 2009... - Broadwaybabe
I've been going to Stevens since I bought my car 2009 focus today Erica,and Jenna took care of my needs and much more kindness,caring ,can't say enough for both exceptional women
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Recently had service on my Nautilus. My bill included a... - TLePage
Recently had service on my Nautilus. My bill included a "Non-Cash Adjust" fee. I've been a client for years and never had this fee applied to my bill. I called and left a message, I've sent an email and no response. If this is a new policy customers should be made aware of this at the time of booking. Will consider other service options in the future.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Hassett Ford Lincoln Subaru of Wantagh