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My issue was resolved by Ellen Karp. I reached out to her... - Disgusted
My issue was resolved by Ellen Karp. I reached out to her and she returned my call and WE reached a resolution. I would definitely recommend this dealership because of how expeditiously she responded to my concerns.
Top Reviewed Service Specialists At This Dealership
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
I have a 6 year old golf and this will be the last... - nonvwservicepatron
I have a 6 year old golf and this will be the last volkswagen I will ever purchase due to the sole fact that the service is absolutely the worst. I have been to a total of four different volkswagen dealerships for service and the only one that I a good experience with closed down due to cutbacks. Bayside VW, by far, wins the award for worst service.
A check engine light (which I KNEW WAS BECAUSE OF ERROR CODES 16804 & P0420 - catalytic converter problems) resulted in over $3,000 worth of up-sell by the "VW Specialist", completely outside what I initially brought my car in for.
The list is as follows:
Rear Spring broken $445.00
Strut top and bearings $285.00
Sway bar bushings $130.00
Mid Muffler $375.00
Lower engine Shield missing $85.00
Coolent Flush $129.95
Brake Flush $129.95
Power Steering flush $129.95
06 Body throttle body service $215.95
timing belt $975.00
Major Service $475.95
I dont know what a 'major service' is but I do know that I've been going to a trusted mechanic and went to my mechanic 24 hours before taking it to the dealership because I wanted to verify the results of the dealership. Don't you think my mechanic would have told me that my rear spring was broken? Also, those that are not car savvy, any of those flushes listed above are basically NOT REQUIRED EVEN IF YOUR CAR IS 10 YEARS OLD.
Needless to say, I withheld giving me the results of the check engine light by telling me "they're still working on it but I will need to know as soon as possible if you'd like the other work done so that we could finish everything". Once I declined the $3000 job, he said nothing was wrong with my car and they performed a "CAT WASH".
WARNING: THOSE OF YOU THAT KNOW YOU HAVE A CATALYTIC CONVERTER PROBLEM, THEY WILL MAKE YOU BRING YOUR CAR IN FOR TWO VISITS. FIRST WILL HAVE TO BE PAID. BE SURE NOT TO PAY FOR THE SECOND ONE EITHER BECAUSE THE DIAGNOSTIC IS COVERED UNDER WARRANTY.
I made the mistake of paying for the first visit, only to have my check engine light turn back on again less than 15 miles later. During my 2nd visit, I was not assigned to Warren but to Joe. As Joe seemed to want me out of there as quickly as possible, I heard Warren 'recommending' to a customer with a 2 year old VW that he needed a brake flush. FLUSH!?
My lesson learned is that I will NEVER set foot in a VW dealership ever again. I will sell my car before setting foot in a VW dealership ever again. VW dealerships provide UNETHICAL, UNPROFESSIONAL, INEXPERIENCED 'SERVICE'. It's unfortunate that they are the ones that they say we should trust to provide us with their expertise knowledge about volkswagens.
My vehicle showed a warning of "A/C off due to... - Martin Soloway
My vehicle showed a warning of "A/C off due to temperature of engine"
I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM
was unable to correct the problem.
I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem.
After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced.
I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me.
I therefore think a "Good" rating is proper under the circumstances described.