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Showed up without an appointment for some unscheduled... - TBW2
Showed up without an appointment for some unscheduled work ahead of long trip. taken in easily. All work completed in five hours. Masterful! Thank you!!
Top Reviewed Specialists At This Dealership
Financial Services Manager
This is my BMW purchased at BMW of Tenafly. Angelo... - mag9234
This is my BMW purchased at BMW of Tenafly. Angelo Guerriero and Sean Mohammad were exceptionally knowledgeable, helpful, patient and kind. The process was painless. Both Angelo and Sean went over and beyond.
Just purchased our first BMW with Alan Himmelfard. From... - eileen
Just purchased our first BMW with Alan Himmelfard. From the test drive to the search for the perfect car, Alan was professional, informative, accessible and, helpful. He made the process enjoyable. Kudos to a job well done.
A fine pleasant experience. Just missing the 20 percent... - Jojore
A fine pleasant experience. Just missing the 20 percent discount on additional purchase of rubber mats as last time. I don’t have anything else to say
I stopped in the midst of a road trip to fix a damaged... - Elliott
I stopped in the midst of a road trip to fix a damaged tire. As soon as I drove in, they were on it. It turned out that I had damaged two tires. They finished in about an hour, the mechanic sent me a video of the underside of my car that illustrated his recommendations. The service advisor was great, courteous and informative.
5 stars for a 5 star overall experience. Alex is... - Gia
5 stars for a 5 star overall experience. Alex is incredible to work with. He is kind, attentive and knowledgeable. This was my first time at this dealership and the transaction could not have been smoother. It was truly a pleasure. I am so grateful I got to work with Alex and I am loving my new car. Bravo Alex!
Sold me a faulty car - susannewilson14
Bought a used Audi A4 with 80k miles only hours after to break down in the middle of the road. Later on to find out that the fuel injectors needed to be replaced. You would think the dealership would look into this stuff before selling the car.
Nick - sales guy - knows his cars and really went above... - SFB21
Nick - sales guy - knows his cars and really went above and beyond during the entire process of buying my CPO BMW. He was thoughtful and worked to get the right car in the price range that I wanted.
I went for schedule service. As you know when you come at... - EBJ
I went for schedule service. As you know when you come at the dealership they look to see what else you need. However it is disgusting when you see they just want to add things for you to do. Not the first time this happens but this is the first time I dealt with the service advisor. I notice this dealership aims to make each service appointment from 1K-2k per visit and remember that the industry average they pay on service advisor is roughly 20%. My visit this week was no different. Not only I didn’t need extra parts added to the brake job but I may have some type of “leakage”. I had my vehicle inspected before the visit because I notice this dealership tactics . I also seen advisors running back and forth telling their customers “ we found something”. Now some may be legit but others I highly doubt it because BMW and dealerships got in some scandals which is no surprise. There is a difference between this part is totally gone and need a replacement Vs it’s good but it’s up to you. Now I notice I was in my gym attire and not a suit so maybe they think they can pull a fast ones also because my zip code? Again this is not the first time and couple of years ago I sent the GM an email but of course never got to me because I got charged for an oil leakage but I was able to drive normal and to the dealership. No sign of it and of course the bill came up to 2K. I bet if you look at your service payment bills it wouldn’t be a coincidence they aim to get everyone at this dollar amount. It’s really disgusting but the car industry will get disrupted soon so we hope that companies like Tesla will change the biz model and the buying experience. Always have a second opinion because this dealership does great when they service the car because it’s trained technician but with my last experience in here I wanted to give them another shot but it just low from my expectations. When I lease there was always a loaner available. Now it’s like the service suck and on top that I told the service advisor Jorge I got the discount emailed and sent to me by mail he had the audacity to tel me find it. Why? Maybe because I reduce the actual job I needed and didn’t go with what he plan. On top of that he went to the manger office for “approval”. If this dealership is worried about us using the discount and giving us a hard time when we tell advisors we have it then why send it? Is this the service that we expect with BMW of Westchester? For the meantime I will get my car inspected and see if everything is where it supposed to be. That’s why I tell everyone to verify that you actually need it and not just let these advisors add a la carte to make the ticket bigger than what it should be. Also for a Valve cover gasket job they quoted me $800 for labor when the industry average is different. There are more complicated jobs and is not at this price. Things could happen to any vehicle but when they continuously throw “jobs you may need” it’s kind of hard to not doubt they are intentionally trying to add more cost to visit I took my car for service and you could see my review on how that went but the real intention is to get my car appraised so I can entertain the idea of getting a new vehicle. I have asked for quotes via email but like all car sales people don’t want to give you quotes because they want “ control” of the process with other old school sales tactics. I’ve caught how they change their prices in the past but I said maybe things can be different. However they are the same. It’s always expected they will lowball and give 100 reasons why your car is not so perfect but when they do receive the car and you on the other side they will tell you it’s better than slice bread. I dealt with Earl and he is a nice guy but not nice enough to give you a decent deal. Of course he has to listen to his manager and I don’t know who the manager that appraise my vehicle but again they give you the impression that they stereotype. They think you don’t know how things work so they try their tactics on you. Things could change the end of the month, I need to see what vehicle you want so I can give you actual numbers , etc. people they only tell you that so they ca. Gauge how much profit they will make and of course what they can get away from. I only became a customer in that dealership because of a salesperson no longer with the company. Otherwise other salesperson just treat you like nothing unless you tell them it’s ok to give them your wallet and let them choose how much you should pay. If they lowball a car when they know it’s going to be a used car market but don’t want you to know or think you don’t know how dealerships profit then you will overpay. Always know what you want and if they are hesitant to give you what your asking for them maybe it’s time to visit another dealership. You think in these times they would want to earn your business but like I mention this industry will get disrupted. I am pretty sure other customers get treated different which is why I am writing this review. Again don’t entertain these games the dealership play and if they don’t want your business then some other dealership will want to hit the manufacturer bonus/incentive. It’s just incredible to see how this dealership is run maybe if they become proactive and nicer people will do business but they want to act like things are “biz as usual”.
My wife and I purchased a car from Orange County BMW on... - Jondell Stephens
My wife and I purchased a car from Orange County BMW on 2/28/2021. We are out of state buyers and took every step to do our due diligence the correct way before signing paperwork. When asked for new photos of the vehicle, I was told that the vehicle's photos had been taken recently and that snow on the ground made taking photos in that moment a challenge. I was told the vehicle I purchased was a demo that the owner of Orange County BMW was driving and had recently turned in and was assured that as a Certified Pre-Owned Vehicle, it was well taken care of and was free of any damage history or paint work. The Carfax was indeed clean and this was billed as a clean “no stories” car.
My wife and I completed the purchase and the vehicle was delivered in short order by the delivery team Tim Tansen (who is excellent at his job and the ONLY person at Orange County BMW that is worth his salt) at Orange County BMW selected (They were amazing and were truly the highlight of this purchase). Upon further inspection of the vehicle, it was determined that the right fender and front bumper had both been repainted and the quality of the repaint was poor to boot. The clear coat was failing (Flaking) off in areas because the painter did not shoot the clearcoat to a clean edge, but rather attempted to “spot the clear” in AND there was trash in the paint beneath the clearcoat which indicates an unclean paint room. In short, the person who did this paint work did a poor hack job and passed it off as good.
I contacted Orange County BMW immediately and was initially told that they had no knowledge of the paint work, but they did acknowledge that my paint depth meter clearly showed evidence of it and would be reviewing with leadership to get back to me. It’s been over a month and several phone calls and emails have been sent to Orange County BMW with no response. Their way of making this right is to ignore their customer until they go away out of aggravation but that won’t be happening with us!
In addition to the above horrible experience, I still have not received the documentation necessary to register my car! It’s been over a month and my car is not registered. Per state law, I am in violation and cannot drive the car until the vehicle is registered. I emailed the dealership and CC’d BMW NA this morning and received a prompt response that the registration paperwork was waiting on me at the DMV… In reality, they’ve sent it to a DMV in a different county DESPITE the fact that I gave them the mailing address for the correct DMV in my county on 2 separate occasions.
This is a dealership that makes blunder after blunder and then gaslights the customer into thinking THEY are the issue. When that doesn’t work, they just ignore you and hope you’ll go away. Please buy your BMW from anywhere else but here. It looks like we may have to contact the Attorney General of NY to even get someone to follow up with us regarding the shoddy paint work to our vehicle.
Before leaving I wanted to talk to their finance manager... - Juniiorr914
Before leaving I wanted to talk to their finance manager or even just a manager that could answer my questions but I was never given the chance. I told the sales rep to call me back once he had talked with the manager about what I wanted to discuss on military incentives and price matching. I was ready to buy the vehicle and told him I will put a deposit that same day once all my questions are answered. 2 days later the car is sold and I was never given a call back the same day I made a trip down to the dealer. Completely unprofessional, I took his word that he would call me that same day to iron out the deal over the phone since I do not live nearby. Then they have the audacity to try to sell me a xxxxx vehicle that will pop up a check engine light not even a mile down the highway home. Never deal with these people, they may smile and act nice but they do not care about your business and for that reason alone I cannot recommend this dealership to anyone with half a brain.
BMW of Tenafly
BMW of Darien
Assistant Business Manager
Lead Finance Manager