AS ALWAYS A SMOOOOOOTH PROCESS - cscar26314
As always a SUPER trip to the dealer for service. I was immediately approached by a greeter who ask the reason for my visit and who was my service advisor was. My car was entered and initial paper work written. I was then walked in to see Karen Wunderlich. Even before talking to Karen , the other service advisors that I have dealt with in prior visits and eventhose whoi never dealt with said hello. Usually when your done with a service advisor at other dealerships the forget who you are,,, NOT HERE!! Karen had been in touch several times with Sean Rogers, Lincoln concierge with my concerns. From the first phone call and many more after, I was called and updated all the way to the completion of the job. THANK YOU
Excellent experience with John Fanuzzi - WillT
John helped me locate and acquire a specific car. He was honest, responsive and helpful throughout the whole experience. He made the paperwork easy, and was generally a pleasure to deal with.
Great service - Mark
I Went in this afternoon to purchase a vehicle. Everyone was professional and helpful. Very easy transaction and will return for future purchases. Thanks guys
Top Reviewed Specialists At This Dealership
Great experience in a few hours - Jannie W West
John Miolla was my salesperson. He attended to all details, sales insurance and registration in a timely manner. I am very pleased with my new vehicle and the warranty on the car. Everyone provided a warm atmosphere and excellent customer service. I will definitely refer my friends to Bright Bay Lincoln.
Great customer service - Grammy
I was looking for a Ford Escape and I am not tech savoy but Larry was very knowledgeable and explained everything so I could understand
do your homework before you buy from this dealer - David Marshall
I purchased a used 2014 lincoln mkz that was supposed to be a "cream puff" with 24000 mile,also advertised as a "certified',so I negotiated the price and then I was told it wont be cerified because I did not purchase at the adverised price.Right away I should have seen the red flag,but I was impressed with the car.i had the car for two weeks and the paint was peeling on the door of the car, they said they would take care of it,which they did, now the paint on the other door is peeling,so I brought the car to a body shop,they told me the car was in some sort of accident and it was repainted,and the dealer should have known this.I also talked with another Lincoln dealer and they told me that this car could have never been cerified,because once ford certifies a car it cannot be withdrawn..
I have two clean carfaxes,one is from the dealer,and it shows the dealer advertised this car as certified!
Donot buy any used car from these clowns without doing a check with your mech and body shops
2017 explorer limited new lease 10/20/17 - Limited
Dennis/Kim finance- John D. Sales efficient & courteous. Vehicle has dent on drivers door said will repair at my site. Awaiting response give proper review.
TERRIBLE dealership avoid like the plague - yourmother
Had my 2014 F 150 rear axle replaced by there service department on 10/17/2016, had to take it back to them on 12/1/2016 because all the dash board lights were lit up and the rear axle was making a really bad noise. I asked them to just look and see if it was safe to drive and they said they were to busy and i need to leave it. I didnt ask for a repair, I asked for them to look at it to see if it was safe to drive. I had to take it to Huntington Ford where they looked at it and said it was very dangerous to drive and Ford of smithtown may have installed the wrong axle! I had to rent a ford focus on my own credit card because all of there loner vehicles were out. Today is 12/13/2016 and Huntington Ford has informed me that the parts are on back order and they dont know when they can get the parts! So know I am stuck in a roller skate size car for god knows how long. I spoke to Anthony, 1 of the managers at Ford of Smihtown, I asked him to purchase my truck back due to the extensive damage caused by there repair shop, and he offered me a 2016 F 150 for $641.84 per month for 84 months! 84 months! yes, 84 months! He offered this to me while laughing and saying "we will never eat this" What a stellar human being this "manager" Anthony is! Great company rep. So here I am, in a roller skate of a rental car that had to be a ford product if I wanted to try to be reimbursed by Ford for god knows how long, with a truck that I have to keep paying for that may be fixed in a month or 2, and will probably never drive correct again due to there 'certified technician"! I bought 7 cars from them and my father bought 4 cars. 11 cars later and they dont care about me, my family safety or my problem that was caused by them. STAY away people. VERY bad people here.
Quite simply, they lie. I leased a car from them, leased... - disgustedcustomer
Quite simply, they lie. I leased a car from them, leased another car and just bought it out. I was told that I could purchase a powertrain warranty for $295 at the time of my buyout. I wanted to discuss with someone else and asked if I could get back to him (Tony). I decided to purchase the warranty approximately 10 days later. I called Tony to see if it was still available and he checked with his boss Tommy and I was told yes they would do it. I was told to come in the next day and meet with Marie. I arrived at the dealership and sat down with Maria who proceeded to tell me that because I didn't purchase it at the time of buyout that they would have to do a 125 point inspection at my additional cost of $385. I was NEVER told that. I was told that I could make a decision after buyout date but don't wait to long. I called to check if the purchase opportunity was still available and was told it was. Then like the sneaky sly group they are, they tried to force me into an additional $385 cost. I WILL NEVER DO BUSINESS WITH THEM AGAIN. I ADVISE ANYONE LOOKING FOR A LINCOLN OR A NEW CAR, GO ELSEWHERE!!