Everything went according to plan - oldartist
The service was excellent as usual, I don't mind doing these fill in formats but writing these reviews every time I come in is a pain
Top Reviewed Service Specialists At This Dealership
Great fast and freindly service! - Jackm1012
Great service Dept. at Huntington Chevrolet, Fast and Friendly service. Anthony G. and Joseph V. were great. We have 2 Chevy Equinox's and every service visit has been great. Nice waiting lounge with Tv, Coffee and bagels.
Definitely recommend Huntington Chevrolet!
John and Janet M
Accurate timelines. Polite service! - Caddie2013
I had the car towed in. First thing in the morning I was called to get back-round info and problem found and ordered. As i was told mid-day it would be ready and it was!! Very happy
Service - JohnCris
I was parking my vehicle at JFK, driving in from Connecticut when my tire went flat. I parked my car which has a 50 mile run flat tire (no spare). I contacted Cadillac roadside assistance and it was towed to Paul Conte. The tire was replaced during the week I was away. I contacted Cadillac roadside assistance to have my vehicle towed back to the parking lot at JFK. They informed me they would not do so and I would have to pay out of pocket or get a hotel room until morning. While in Los Angeles I spoke with Christine from Conte's who offered to contact Cadillac to have them cover the tow. She unfortunately got no where with roadside and went above and beyond and coordinated the tow for me and did it free of charge. Between the service staff and Christine they made this situation stress free. I would recommend this dealership to anyone interested in purchasing a Cadillac or need repairs.
Beware of managers and service advisor - Ajp
We had a horrid experience from management to service person Jason
They were nasty unprofessional and did not tell the truth
They treat customers like dirt with disrespect as well as have a pompous attitude
Even when you prove them wrong they spin the story
All customers want is too get a true accurate evaluation of their expensive auto and correct repair and service and move on !
It seems these people take every opportunity to ridicule owners !
Sounds also like since they can not have the pleasure and opportunity of owning a BMW THEY MAKE EVERY EFFORT TO DEMORALIZE YOU
WE SAY TO ALL BMW OWNERS ( for decades) especially disregard all the disrespect by the trio there (they know who they are ) and seek other avenues for service and write to BMW USA
Very Honest Cadillac Dealer - Car Girl Linda
I go here for Cadillac service and they are very honest and don't push additional work.They let you know up front what you need and in my case showed me that the item needed cleaning and not replacement.The mechanics are super good at what they do so you can have a car you can rely on.I have used their service dept.for years and I cannot say I was ever disappointed with anything they did.
Two outstanding experiences - DanielRitchie
I have had a great experience at Northbay Cadillac service. My advisor, Brendan Sullivan has been so thorough and accommodating. I have had two unique issues and they have supplied me with a great courtesy car and high quality customer service. Amanda the receptionist is amazing and helpful through entire process.
Unprofessional-Disgusting - No_Thanks
The service staff has to work on their communication. first someone tells me they have transportation and someone else tells me my appointment was 7:40am, now by the time 3pm comes around nobody has called me to communicate anything to me about my vehicle i HAD to call them. the lady stated the vehicle was beginning to be viewed at that time. the lady stated she will call back at 4pm to let me know an update. so by the time 4:30pm roles around she tells me the issues with my vehicle and that the guy repairing the car is still on the test run checking my breaks, but than she puts me on a brief hold, she gets back on the phone and than states the issues i was complaining could not be fixed, than tells me i can make my way to pick up the vehicle so i then state i need transportation, she puts me on another brief hold and than tells me the transportation is already gone for the day and that i will need to hurry up and pick up my car cause they dont wait for anybody, and that they close the door at 5:15pm. After having my car at my appointment time from 7:40am all the way till 3:30pm and than checking my car not only do i have to pay a cab because i have children i have to pick up from school and daycare, but she rushes me to pick up my car becuase they dont wait for anybody?? I WAS SHOCKED AND DISGUSTED ON TOP OF EVERYTHING ELSE!!!!!!!
A very bad experience - favored1
On a long distance road trip our 2004 Volkswagen Touareg broke down on a Friday in Maryland. We had it towed to a dealer in Virginia which was the closest dealer to a friend of ours where we would stay the night because we had no way to get home. The dealer was Lindsay Volkswagen of Dulles. They couldn’t look at the car until Tuesday, it took until Wednesday for us to find out what was wrong with the car. They claimed they were calling us and we didn’t receive any calls. We recorded our phone number numerous times with them (which was still not correct on the work order when we picked up the car). We were informed that both gas pumps needed to be replaced. We were quoted a price and told them to go ahead and do the job. When we picked up the car on June 24th 2015 the bill was significantly higher than what was quoted. The service advisor didn’t quote us the tax and the manager ended up waiving that. My husband asked them if the filter was changed when the gas pumps were replaced because we were concerned about contaminated gas. We were told “yes that is part of the pump”. We drove back to NYC that night. On August 30th 2015 I was alone in the car with our infant son and the car looses power as I’m driving down the highway. Thankfully I got off the highway safely before it died and once it stopped it wouldn’t restart. We had it towed to Bayside Volkswagen here in Great Neck, NY. We were called and told that both gas pumps needed to be replaced. We showed them that this was already done in June and were told by David Nosovsky that they don’t honor VW’s warranty from another VW dealer. He showed my husband a work order and if my husband had re-paid for the same job they would’ve replaced the gas pumps with no question. He stated that the invoice from Lindsay VW didn’t list the falange and that they always change it when the pumps are replaced. We called Paul Boots at Lindsay VW who called them and explained these are under warranty and that they should be replaced as such. Paul Boots also communicated to me that they don’t replace falanges and that it’s an up charge to the customer that isn’t necessary. David then calls my husband to have him authorize 5 hours of diagnostic testing to “make sure” it’s really the gas pumps. We refused to authorize such charges as it was $130.00 an hour for their time. The only manager available at Bayside that day was Charlie the parts manager who spoke with me and after researching the incident called and stated Bayside would eat the cost of the diagnostic testing. Calls were made to Paul Boots again and Jerrey Holloway at Lindsay VW. The next day I get a call informing me that it was a loose hose which they re-connected and that Lindsay VW was covering the cost of the work. Nothing was replaced.
On Friday October 9th, 2015 the Touareg stalls in the middle of an intersection and failed to start again, with our family in it. It took 8 men to help push it out of the intersection into a safe place. We had it towed back to Bayside VW. When we got a call on Tuesday they informed us the gas pumps failed and one needed to be replaced. This time they would contact VW to cover it under warranty. They stated the falange HAD to be replaced and the cost was over $500.00. They stated it cannot be used again as the hose will not reconnect to it. I called Paul Boots at Lindsay VW and he stated they won’t be responsible for anything needing repair. I called the VW customer advocate line and got a case #. The next day I heard nothing so we called Bayside VW and negotiated that we would pay the part but not labor. They agreed. The VW customer advocate called late that day and stated that unfortunately they can’t hold Lindsay VW responsible for the work they did. Even though it’s obvious it wasn’t done right when the car died twice with confirmation of the same issue they “fixed”. When I picked up the vehicle, the invoice stated falange/filter. This is the part we paid for. There are no filters in the pumps. The Filter is housed in the falange. We were told this was replaced when we picked up the car from Lindsay VW and it was not. All of these problems occurred due to an insufficient repair. And the only person that has suffered is our family, being stuck twice when the gas pumps failed, having paid to tow it multiple times and being without our car for a week each time. No one has tried to right this wrong and I am utterly disappointed in VW service and workmanship.