Love Love Love - NGordon26
I Love this place, the staff is amazing and the level of Hospitality is supurb. Thank You again Andrei & Matthew for you assistance!!! 👍🏽 Love my new Car
Successful hitch installment - Jolewis62
Having leased a new Terain, we needed to add a boat hitch after market. In the past, we had it done at u-haul but because of the new model and electrical system, we had it done at SUN. Although it took longer than planned, I have the confidence it was done correctly. And they found the noise that was coming from my window! Yay! And as always, Nick stopped by to see if all was well!
Top Reviewed Service Specialists At This Dealership
Leasing - dcrummell
Karp has always made us feel welcome at there dealership. No questions were to dumb and the answers were not over our head. We have dealt with Michael Rosenberg for 4 vehicles and have been treated very professionally and personally .
Clicking noises in the front end of 2017 XT5 - Bert Light
Kathy B is the best Service Consultant a customer can have, she is always very attentive to my needs and always resolves any issues. Had issues with a clicking noise coming from the front end of my 2017 XT5, it was diagnosed and corrected in 3 days. Was provided a loaner for the time the vehicle was in service, Kathy B. made the whole experience seamless. Haven't had any issues from the front end since it was repaired.
Customer Experience Manager
Service Center - drlgp
I have been using Milea service for my cars over 10 years and and they were always excellent. But, I have to say within the past 6 months that I have used them they are great. Nicer than ever to deal with and quick in their diagnosis and very fast in repairing the problem.
I would refer them to anyone. They are simply the best
Excellent, Professional Service - Vee
The service provided at Van Buren Buick service center is EXCELLENT. The staff are professional, courteous and conscience of your time. I have been to this service center twice without an appointment and each time they did their best to accommodate me and get me back on the road in an hour. By far the best!
Excellent customer and repair service! - Rlavoe
On 08/21/2018,I had my 4 rotors and brake pads replaced by 30+year mechanic Joey. He did a superb,fantastic job! Brakes are his specialty.At Lasorsa the customer always comes first. You are treated as family by all. Mr. John Zahra,the owner is very knowledgable and helpful and genuinely cares and this is reflected in all 3 of his service reps,Jay,John ,and Ariel. These gentleman know GM cars inside out. Jay takes pride,as do his co-workers in delivering quality,caring service to customers,who by the way are treated as family by them. Over the years I have been to many GM dealerships and service depts over the years..but nowhere have I ever felt the care and concern that I feel here. Lasorsa, not only stands by their cars,they stand by the service they give also. They treat your car as if it were their own. The prices are very reasonable but the service is Platinum service ALL THE WAY. THEY ARE FRIENDLY AND MAKE YOU FEEL LIKE FAMILY. In my opinion,Mr.Zahra and Jay deserve promotions for the excellent calibre of work they do. They represent the GM tradition in ways no others can!
Beware of managers and service advisor - Ajp
We had a horrid experience from management to service person Jason
They were nasty unprofessional and did not tell the truth
They treat customers like dirt with disrespect as well as have a pompous attitude
Even when you prove them wrong they spin the story
All customers want is too get a true accurate evaluation of their expensive auto and correct repair and service and move on !
It seems these people take every opportunity to ridicule owners !
Sounds also like since they can not have the pleasure and opportunity of owning a BMW THEY MAKE EVERY EFFORT TO DEMORALIZE YOU
WE SAY TO ALL BMW OWNERS ( for decades) especially disregard all the disrespect by the trio there (they know who they are ) and seek other avenues for service and write to BMW USA
Very Honest Cadillac Dealer - Car Girl Linda
I go here for Cadillac service and they are very honest and don't push additional work.They let you know up front what you need and in my case showed me that the item needed cleaning and not replacement.The mechanics are super good at what they do so you can have a car you can rely on.I have used their service dept.for years and I cannot say I was ever disappointed with anything they did.
Very disappointed - Chevyman
I gave them 3 stars because the service visits I had in the past with Mr. Dahlgren were flawless. He would get them a 5 star rating with his attitude and professional customer relationship. He should really move on to better. I went there for a warranty problem and got stuck with Abe Koblat. A rude, nasty service writer. He said my problem wasn't covered by GM. I said another dealer covered my last car with the same problem. He said :"Good! Go see the other dealer". So I did and they covered it. I heard that GM gives dealers kick backs for doing less Warranty work because it saves GM money.
I will never go back there again. If it wasn't for Mr D, They would get "0" stars from me. Beware.
Two outstanding experiences - DanielRitchie
I have had a great experience at Northbay Cadillac service. My advisor, Brendan Sullivan has been so thorough and accommodating. I have had two unique issues and they have supplied me with a great courtesy car and high quality customer service. Amanda the receptionist is amazing and helpful through entire process.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Kept my car for a whole day and kept on delaying fixing... - cola
Kept my car for a whole day and kept on delaying fixing the cheap stuff and trying to push expensive stuff onto me. Ended up with a big labor bill for diagnosis. How hard is it to give me $30 worth of service? Kept on delaying it and trying to get me to pay for the $800 service as well.
This shop does by far the best quality work. They're... - Tappollo719
This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.