The new Carbone Buick, GMC, Cadillac dealership in N. Utica - RJM1631
Your new Dealership is great. The staff and service were wonderful when I had my Buick Encore serviced there for the 1st time. The waiting area is great, big TV, lots of coffee & goodies to eat while you wait and plenty of comfortable chairs with a pull around tray to hold your coffee, nice idea. Will continue bringing my car there for ongoing service. Keep up the good work!
Top Reviewed Service Specialists At This Dealership
Car was towed because I couldn't drive it. - Whisktyler
After finding out the car would cost more to repair then it's worth. We originally spoke with Howard who told us to sit and talk to Sharon. After a good few hours. Sharon and the rest of the team were able to put us in a new car
Amazing small town dealership - RedneckGirl
I have bought two new vehicles from them and would go back to buy another one. I also get all my service done there. I can't say enough good things, I love this dealership. The people are friendly and are willing to help with anything. The body shop also has great people. Margaret always comes over to say hi and asks how things are going, if she isn't busy with another customer.
Great character salesmen trying to help find what's best for - Paulie F 30
I bought a Chevy Silverado from Tradition and Kyle was the Sales rep. I worked with. I viewed a lot of trucks and test drove until I found the truck for me. I was able to negotiate a fair value on my trade in and was able to get an even better deal on my new truck. Overall good experience and I would purchase from them again. My family has bought 3 vehicles from here and there's never been an issue.
Excellent service - Love my GMC Sierra
Jim in the GMC service department was fantastic! He got my truck right in for service and kept me informed of the process until my truck was done. I truly appreciate the extra level of customer service I have come to expect at Matthews from Jim, John and the whole crew. It is always a delight to see Nancy, she is the most charming lady and always so very pleasant and kind.
Poor Customer Service - Luca B
Absolutley the worst customer service experience I have ever had, and I owned a Yugo at one point. Does that tell you something? The Service Dept at Burdick did nothing to help with covering a Side Detection System issue. My $52K Enclave had an issue with the Side Detection System at 49,300 miles. I made an appointment immediately to get the repairs covered under warranty. Due to the death of my Father, I had to reschedule the appointment. I also had to drive the vehicle 250 miles to watch my Father die, then return hom, then travel 250 miles to bury my Father. By the time I had arrived at my rescheduled appointment, the vehicle had 51,000 miles on it. 1,000 miles out of warranty. Burdick did NOTHING to help me, as a customer, to get this repair covered by GM. Lots of conflicting information from GM and Burdick regarding the decision, and who was respinsible for making the poor decision. Burdick input my info into the GM calculator to determine customer participation for non warranty repairs. THAT IS IT. NOTHING MORE. I have since taken the vehicle to another dealership that could not believe the way I was treated at Burdick. I tried to contact Roger Burdick himself to inform him of this pathetic situation. Instead I get a call back from a Ken Elander. Mr. Elander was very abrasive, and not helpful. He basically told me to take my vehiel to another Buick Dealer. If this is the kind of customer service you want, go to Burdick. If you want REAL customer service go to ANY other Buick dealer. Stay away. The aggravation is not worth it. I left a poor review on Facebook, and saw another name of a customer service person, Ryan Meeker(?). I contacted him to inform him of this issue, and he was no help either, no surprise. Burdick is the absolue worst customer service dealership I have ever dealt with.
Excellent service by Sales and Service - Csal
On our sixth vehicle from D’Ella overall. 4 leases and 2 purchased. Been very happy with the attention by both Sales and Seevice Department. Highly recommend to my friends and family all the time.
Very helpful and knowlegable very courteous already bought t - Jeep123
Have always been treated very well. The guys are very courteous and very knowledgeable. Have bought two SUVs so far and will again. I recommend them to all my friends.
Service after the sale is terrible. - Don
This is my second vehicle purchased from FX Caprara. Same repeat problems with service after the sale. First you have to deal with parts as a totally separate department from service. Repeatedly I get (you’ll have to talk to parts about that….or…. you’ll have to talk to service about that). It should not be the customer’s responsibility to make the connection between the parts silo and the service silo. Extremely frustrating especially when we have to make over an hour drive to the dealership to find out that parts did not talk to service or vice versa. Next, try to call and talk to parts; it takes 6-7 calls to connect. Same with service; 6-7 calls to finally talk to someone. Infinite “on hold” with their irritating sales pitch while on infinite hold. I would seem the solution is simple: make parts and service the same department with a focus on customer’s vs building up the separate silos. At a minimum have the parts manager actually sit next to the service manager. Sad
This dealership is not trustworthy in anything - Lorena Hubbard
Jasen in the auto body said they couldn't assess the damage to my truck unless I paid $150 diagnostic fee and that the air bag sensors looked new, like they'd been recently replaced and that I probably had had recent problems with the air bag unrelated to the accident. A diagnostic fee was never mentioned in the numerous phone calls prior to bringing my truck in. So I told Jasen I want my truck back, I'll take it somewhere else. He said they already took my bumper and grill off and threw it out and I owe them. Jeffrey Winney apologized, asked for another chance, said they hadn't thrown out my bumper and grill. A week later, I was told the air bag sensors looked old and rusted (completely different story) and the insurance adjuster said that the body shop told him that the other damages I was claiming are unrelated to my accident. I told them I want my truck back to get a second opinion. Jeffrey made me pay $100 in cash to get my truck back in pieces, bumper and grill unattached, and bumper had the corner cracked. He had mentioned before that they had a hard time removing the bumper because of extra tabs on the ends they didn't know about. Now I know what he was talking about. I guess they just ripped it off. I called Jeffrey to find out about the two different stories on the sensors and the cracked bumper, but he never bothered to call me back. I received the insurance check with Goldstein's and my name on it, and Jeffrey refused to have it signed over to me even when my insurance called him personally to ask him to please sign it over.
The whole experience just isn’t there - Demers041
6 weeks ago I bought a used Ram truck there. My salesman was Andrew H, I have nothing but good things to about him. Everything was quick, easy, and painless. Probably the easiest vehicle buying experience I’ve ever had. Now onto the reason for the 1 star rating. A few days ago I had a check engine light come on, so I stopped down to the service department to talk with them. I explained to them I just bought this truck from there 5-6 weeks ago and have a check engine light on and I would like to see what the code is reading. They said they usually charge $100 to run the diagnostic test, but would charge me $50 because I just bought the truck. I asked why they couldn’t just plug a code reader in and let me know what the code is, that’s all I wanted to know. Their response was they didn’t have any techs available and I would have to schedule an appointment. So someone couldn’t take 3-5 minuets out of their day to do what I was requesting? Regardless I was very displeased with the experience. I ended up going down the road to auto zone and they took care of what I needed for free. After I get my free oil change, I will not to returning to Burritts again. I am a person who pays the dealer for routine service work on my vehicles, I will be returning my service needs to Longley Dodge. They treat you with respect, not look at you like a walking dollar sign.
Worst customer service - Cathy123
This is the 2nd time and last time I bring my vehicle here for service. Kimberly the service consultant was rude and has basically called me a liar now twice. Why would you want to deal with a dealership that doesn't understand or care to make their customers happy. I will take my business elsewhere, perhaps worth driving to Burdick p, where they understand customer loyalty
I am reporting review (165201735) 2004 Chevrolet Aveo 5... - N Rushing
I am reporting review (165201735) 2004 Chevrolet Aveo 5 door Hatchback because I have had problems with it. My car recently blew put the plastic thermostat that GM put in the car and never re-called for a fawlty part in the first place. I had this car for 6 years and had it stored for 2 out of that four. I did everything I can think of for up-keep, i.e. change oil get tune-ups so that I could have this car for a long time. It only had 43,330 miles on it when it all happened. I was told a used engine would run me about 3,800 dollars. That is a surprise because that was the approximated value of the car that I was planning on making a trade in with. Now I have a Pile of $100 dollar junk yard car without and engine because of engine bearings, head gasket, a new thermostat( and this is after replacement of the one that blew out), along with antifreeze mixing with my oil and more stuff that I am using the money for a down payment on a new car for. AND to top it off just a year ago I actually took it to the dealership for my New York Inspection hear in Watertown, NY and they took some parts off of my car that I had to go back and fight for, and $2,000 of my hard earned money, but they never changed my plastic thermostat. How's that for being screwed?
Frank & Sons is a wonder place of business. I would... - Goldlj
Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.
The service staff are excellent - Precious
The sales staff are excellent. The service needs a little a work. They don't tell you things that are wrong and then you drive away with an issue and the manager says they didn't tell you your hub and bearing were bad. They replace parts that don't even need replacing.
Have never met such a service department willing to go to... - Kenwood16
Have never met such a service department willing to go to such lengths to get things done above and beyond any other place I have dealt with will most definitely be back again and recommend this dealership to any one thanks