Oil change - TMENGLERTH
Thank you very very much. Very Very fast service And everybody was so very very very nice 👍 hope everybody is doing well there and I’ll see you soon
Top Reviewed Service Specialists At This Dealership
New All Season Tires at a good price - Rob
My Impala needed new tires. The Parts Department at K Barrett will meet or beat any competitor's price. Able to get a very good price on Continental Mud/Snow All Season Radials. Stopped in with price quote, went to the Parts Dept Window, they checked their source, and in less than 5 minutes the tires were ordered. Went to the service desk, made my appointment for their installation, and was set. On day of installation, left my car with the service department at 8 AM, took their shuttle ride home, and was picked up at 11:30 and back at the service dept and done and back on the road by noon. Excellent!
I will also receive free tire rotations at K Barrett as well - additional savings! I really think the Dealership makes reasonable efforts to overcome the stigma that dealerships have high overhead and therefore high prices. If you do a little homework or prep time, they will work with you and give you a good value with some pretty good workmanship by their techs too.
Routine maintenance - Bobbynovs
Awesome staff very knowledgeable i bought my last three vehicles from them, I would recommend anyone to purchase or have a vehicle serviced with them.
only changed the oil - poor maintenance service
I took my Cadillac in for required maintenance. When I checked the tire air pressure, after they told me that they checked it, I found that they in fact had not checked it because the pressure was low in all four tires. I had to return it and made them put air in the tires to bring them up to the recommended pressure.
This makes me wonder that if they didn't do a simple thing like checking the air pressure in the tires, what else didn't they do that is required on the list of things to be checked.
Simple fix at West herr East Aurora - Cwill87
I've only had the caddy srx for a free months and I've already had to drive 80 plus miles three going on four times to get a simple tire replacement job. Three times later and many hours waiting in their lobby and now I have to go back again just to do something I could do myself if I had the right tools. It's a shame how poorly they treat their customers after they get them to sign the contract.
Beware: Unethical Service Department - Jane
Went to Bokmans alone (female), seeking a simple front-end alignment. They stated I needed a new steering rack because mine was leaking badly. I was told the repair would cost $1,400.00 and I was informed that they couldn't do the alignment because of needing this part replaced first. I was charged $21.55 for their 'evaluation.' I immediately took my vehicle to an independent NY State Certified mechanic whom put my vehicle up on the rack and invited me to look at car's rack and pinnion assembly. He stated that the steering rack WASN'T leaking badly and he discovered that my plastic 'boot' (part of this assembly) showed evidence of THREE intentional cuts. He stated that these cuts were deliberate, as they are NOT possible from normal 'wear and tear' of this particular part!! Therefore, Bokman: did not give me my requested front-end alignment, they fabricated a very expensive required repair ($1,400), and there's strong evidence that their 'repair' technician intentionally damaged my vehicle in an attempt to make his 'recommendation' more believable.
I will NEVER: recommend this dealership nor their service department to anyone. Nor will I ever buy another vehicle from them.
Bob Johnson GM