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Excellent service I will definitely be back and will... - esdras.negron
Excellent service I will definitely be back and will recommend to anyone. Very friendly and they made sure I was completely satisfied from the beginning to the end
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GM Mark of Excellence Sales Professional
I have had my vehicle to and from BJ service department... - Cydney
I have had my vehicle to and from BJ service department 5x in the past year after purchasing it 1 year old. This last time I was told to drop it off it would be ready for pickup by 5...no it was not. I had to once again drive back to get my work items and find a car to get me to work the next day since they needed to keep the vehicle longer.
If this was just 1x i wouldn't be upset but it happens everytime ive had to bring the vehicle in. I brought it in 3x for them to fix the blower motor. Im disgusted with this dealership
The best car purchase I have had EVER! No pushing from... - Wp2
The best car purchase I have had EVER! No pushing from the dealer, no stress, they worked with me to get me in the loan and payment I wanted. Jim was so informative, I left feeling relaxed that I got what I needed. They truly work with you, and its not what they want, you walk out with what you wanted! I highly recommend them and would go back again!
It was difficult from the start. Had conflicting... - Ppaliani21
It was difficult from the start. Had conflicting schedules and salesman had off the only day I could sign for 7 days, finally had to ask a manager to complete the deal without salesman. Bought undercoating horrible spray, sent pictures went back for respray and same thing never sprayed all of brake lines, body panels. They would rather give me back my money instead of dona complete job. Horrible service.
Great experience with this dealership. I’ve bought many... - Harry
Great experience with this dealership. I’ve bought many new vehicles in my lifetime. This is the first time that a dealer was prepared for the delivery when I arrived and didn’t pressure me into buying things I didn’t want.They were honest open and available during the entire process. I’m also pretty picky and they didn’t forget one thing that I asked for. I would highly recommend buying from them. Also they did some things for me that I didn’t expect. As in saving the cover that the vehicle arrived in as it is a collectible, not mounting the front plate before I arrived and giving me a full tank of gas.
Dennis was great! He made the car buying process easy and... - Brennan
Dennis was great! He made the car buying process easy and was transparent with everything! We got a great car at a great price thanks to him!
Always been very satisfied with their service. Glen has... - Gailsquier
Always been very satisfied with their service. Glen has always been honest about anything that needed or would need to be repaired..Service was sometimes longer than I thought it should be. But always explained why it took so long.
My experience at Bidleman Chevrolet, Buick, GMC, Albion,... - Billy J.
My experience at Bidleman Chevrolet, Buick, GMC, Albion, NY, in regard to a National Highway, Safety Traffic, Administration recall for the replacement of Silverado pick-up truck tailgate support cables and hinges.---I arrived at 1:50 pm, for a scheduled 2:00pm appointment. I was told that two new tailgate hinges and two new tailgate cables would be installed. I waited at the service counter, for over ten minutes, until Jason Burley went behind the counter and asked me about six questions regarding the scheduled recall repair. Some of his questions were repetitive. One of them he asked me was, “Do we have the parts?” The parts department is around the corner, five feet way from the service desk. They scheduled the time of the repair appointment. Why is he asking me, the customer, if they have the parts? I said, “They told me they had the parts.” I asked him if they would put anti-seizure lubricant on the bolts. He said “certainly”. Jason Burley told to go into the waiting room and take a seat. I had to ask him three times, how long would it be. Three times, he said that he didn't know and he would get me in as soon as he could. I said that I couldn't sit there for two hours and I needed an approximate time estimate. He then said fifteen minutes. This guy is a low I.Q. individual and also a liar. Approximately twenty five minutes later, from the waiting room door window, I saw my vehicle driven into a service bay. I went out to stand in front of the service desk where I could see the unnamed mechanic working on the tailgate of my pick-up truck. At this time Wayne Miller was behind the service desk. Wayne Miller then said that, per the 12 page GM repair memo, because only the left tailgate hinge was broken off, and not the right side one, that they would not be replacing any part of the hinges. I then saw that the mechanic was about to bolt the tailgate cables down without any anti-seizure lubricant. I asked him to lubricate the bolts. The mechanic said that he didn't know what I was talking about. He then said that they didn't have any anti-seizure lubricant anyway. I told him to stop and said that I wanted the lubricant. Wayne Miller then handed me the GM twelve page recall repair memo and said, “Where in here does it say that we have to apply anti-seizure lubricant.” I said that where in the memo does it tell them what size wrench, or socket, to use? I said that it is generally accepted protocol for bolts that are subject to corrosion and seizure. I said that as a customer, I was requesting it. They said that they didn't have any any and did I want the new cables bolted down or not. They had already taken the old cables off and I didn't want my tailgate falling off on the road. The mechanic then reamed the bolts down with a pneumatic air wrench. When I had walked twenty feet, to my vehicle, to talk to the mechanic, Sam LaNasa had come to the service desk and asked some questions about the recall repair. He then turned to me and said in an elevated volume, “Do you see that painted yellow line on the floor? Customers are not allowed to step over that line! DO YOU UNDERSTAND THAT?” I was silent and shocked by the way he was berating me. He then shouted at me again, “I NEED SOME INDICATION THAT YOU UNDERSTAND WHAT I JUST SAID!” I said, “I understand.”
In summation, they would not replace the hinges, although they had said that they would. They also said that, if the right hand hinge is broken, they will only replace one half of each hinge on the tailgate side only, and not the two half hinges on the body of the truck. I have since learned that this crazy policy is enacted because the hinge bolts, especially the ones on the truck body, are so corroded that they will break off when you try to remove them. Probably, because General Motors didn't put any anti-seizure lubricant on them on the assembly line. You have to take the taillights out, lubricate them, and put torch heat on the bolts from the back side to get them out. As of now, I will never do business with those xxxxx.'s, ......
Spurr dealership in Brockport is a friendly and reliable... - AlexisBelfort1955
Spurr dealership in Brockport is a friendly and reliable establishment. They go above and beyond to help their customers and assure they are satisfied with their business every time.
DONT BOTHER! RUDE STAFF! - Christian Fabiano
Stay away! Drove nearly 2 hours to look at a used truck. After 10 minutes of "negotiations" without them moving one cent from their asking price I left. Surprisingly, Art Capron, my "salesman" called me next day and said he still hoped to make a deal. I immediately came up $500. Took him 24 HOURS to reply... When he finally returned my call, they had dropped $500. I immediately came up another $1500. Thinking the ball was rolling now. He told me he'd call me back...THAT WAS FOUR DAYS AGO.. Looks like these guys are willing to deal with saps who pay asking price and don't mind giving away their trade-ins. They have certainly lost the "Art" of negotiating....and my potential business.....
I took my GMC truck in for warranty service. From the... - hdavid66
I took my GMC truck in for warranty service. From the second I walked though the door it was like I was wasting their time. I was treated like a 5 year old kid. No one was willing to go out with me so I could show them what the problem was.
They kept the truck for 2 hours, didn't fix anything, and then called me to tell me how I must have hit something with the vehicle and that was the reason for the failure. No warranty coverage, but they would gladly fix it in their service department for a huge obscene amount of money. I said no thanks.
I had not been involved in any accident with the truck, but whatever if they won't cover it under warranty - I said fine - I'll fix it myself. I went to the parts department to get the part that was broken - All I got there was a huge run around about having to buy the a whole assembly and the part that was broken was not available separately. I have worked on vehicles my whole life - I knew it was a huge line of crap. So, infuriated, I left.
I went to another dealer - they too refused to cover it under warranty - but they nicely explained to me why they couldn't cover it. I was treated like an adult and they never accused me of wreaking my truck and trying to cover it up. I told them I wanted to fix it myself and they said no problem and actually helped me locate the part need. Not a whole assembly that wasn't needed. No run around. NO CRAP!
Even if I have to drive an hour out of my way - I will never take my truck back to Randall's, for warranted work or otherwise, again.
I was sent in to Mike Barnard by a friend and was greeted... - jeff14424
I was sent in to Mike Barnard by a friend and was greeted by Jeremy. He was very knowledgable and proffesional. Another dealer offered to beat their deal by 100$ but I chose to do business with Mike Barnard anyway because they listened to my wants and needs and knew more about the vehicle than the other dealer.