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Mike was excellent throughout the whole process of buying... - John Cesarine
Mike was excellent throughout the whole process of buying my SL and very helpful in helping me get familiar with all of the technology of this car.
I would highly recommend him to anyone thinking if purchasing a Mercedes.
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Carelessness - Dom
I picked up my Smart car after scheduled service.
Paid the bill (over $500.00) and left the dealership.
While on the West Side highway I heard unusual noise from the rear of the car. I exited on 79th street and pulled to the curb. I looked in the cargo area behind the seats and saw that the rear speaker was not attached and that the tension divider was not in place.
I immediately returned to the service department and was directed to a designated spot.
A technician came and attached the speaker. Then we noticed that there were 5 lugnuts. The carpet was raised and it revealed that the metal plate over the engine housing was not secured in place. The technician affixed the lugnuts and attached the tension divider.
No apology, no nothing.
When I was asked to rate my experience by the service advisor I related what I said here. I said I was very dissatisfied and suggested that I should not have to pay for the service.
I have had no response from the service advisor. I asked for the name of the service supervisor but no reply.
allysen guttman has got to be the best sales person i... - Richard Gordon
allysen guttman has got to be the best sales person i have ever delt with. she was professional careing. rating 5 is not enough i give her a 10 all the way