Excellent Customer Service - angie
Unfortunately I had 2 issues with my vehicle in a week & on both occasions Anna greeted me with kindness. She was able to have both issues diagnosed the same day & get me safely on the road. Anna exemplifies the passion for quality care with the customer & she does it naturally. She truly has the "home town" compassion. Thank you again,
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Great service - pgoines54
I didn't have to wait to get taken care of. Everything was explained to me as to what would be done on this visit.
Accessory install - Wood2015
I recently purchased a 2015 Silverado pickup and included a tonneau cover in the deal. It arrived 4 days later and was installed 2 hrs later. Looks Great! Very pleased with my sales and service ecperiences.
Excellent service, can’t be beat! - Terry C.
Chris Gearity in Service came through for me again! Every time I’ve seen him I’ve received excellent customer service, but this time was special because I was very worried about a strong gasoline odor that had appeared in my car’s cabin. I showed up without an appointment, but Chris wasn’t worried about that; he was more concerned about investigating and fixing the problem. He gave me a loaner car for the day, which was wonderful because I was trying to figure out how I was going to get to work. Later in the day, he called and said the fuel pump, the gas tank, and the gas nozzle were all leaking and had to be replaced. He said the repair was over $2,000 and my heart sank, but then he said that I didn’t owe anything. He explained that he had found an obscure GM warranty that covered everything and the work had already been done. I was shocked because my car is 11 years old!! I don’t know how he found that warranty, but I am convinced that if I hadn’t taken my car to him that I wouldn’t have experienced such a favorable outcome. I don’t know the name of the mechanic who repaired my car, but he also did a great job since the gasoline smell is entirely gone with no recurrence. Based on my collective experiences, I highly recommend Chris and his team and I will be a returning, long-time customer for Jerry’s Chevrolet!
Always a good experience. - OEH
The professionalism and dependability of this dealership is the reason we have been a customer for years. I rely heavily on their experience and knowledge to purchase and maintain our vehicles. They have never failed to exceed our expectations.
Awesome as always!!! - Fuhrm217
Just a pleasure from the moment you pull in!!!
Tracey does an awesome job!!! Cliff is always cheerful and a pleasure to work with. Pure Professional!!
Great Service Staff - Tom's the Best - Mike H
Tom Dawson has been great to work with for our three GM vehicles 2007 and two 2008 models. The usual problems that crop up after a decade of service, these vehicles have basically been tanks, but when a part wears out or a diagnostic light flashes, Tom's always been there to provide trusted service and the quality we've come to expect from the Fitzgerald Group.
DO NOT TAKE your Business for Service to Hoffman Chevrolet - NavyMom out of town.
DO NOT TAKE your Business to Hoffman Chevrolet while I was out of town in Hagerstown visiting my daughter new Base. I started having issues with my 2010 Tahoe 2 days before having to head back home to Ohio. I took my Tahoe in 1st thing Tuesday morning 03/06/2018. To be told the alternator and tensioner pulley was bad and couplings. $1,000.00 repair, I had no choice but to pay the bill hope for the best. My Son and I left town Wednesday Morning 03/07/2018, the Tahoe started making the same noises half way home 7 hour drive. I was forced to pull off highway 2.5 hours from home when the passenger side wheel bearing went out !!! During a snow storm strained had to have the Tahoe Towed 2.5 hours home. That was the scariest experience I've ever had to get through. Broke down so far from home and it's snowing so hard can't see 30 ft in front of you thru the mountains. I had to have both Wheel Hub Bearings replaced the passenger side was by far the worse. The Multi-Point Inspection is practically blank, if they had checked the brakes they would have found the rocking of the wheel because the bearing was going out. I do not believe my Tahoe was driven, they would have found that the bearings where going out.
I called the Dealership about what had happened about the misdiagnosis of my Track and the results of the correct repair NOT being done. I call Mr. Greg King Service Dept Manager 03/08/2018, told him what happened he said he would talk to the Mechanic and call me Monday. He never called me back, I called 03/14/2018 left VM, he still didn't call back. I called again 03/15/2018 Mr. King told me he is not responsible for miss diagnosing my Truck, his mechanic did the repairs for the sounds I told him about. Have a nice day and hung up on me !!!
On 03/16/2018 I receive a call from Hoffman Chevrolet to follow on my service at the dealership and was told my 2010 Tahoe is in HIGH demand wanting to buy the Track from me !!! Are you SERIOUS ??? I explained what had happened and the Rep said that is NOT how they want the Customers treated and she would follow up with the GM.
I'm NOT surprised at all I haven't heard from ANYONE !!
For the SAFETY of your Love Ones DO NOT TAKE your vehicle here they DO NOT CARE. It's ALL about the DOLLAR not your SAFETY . Needless to say I will let as many people I can know about this experience since they do not care to talk to me about what happened. I guess since I'm from out of town Customer Service doesn't apply.
Hoffman if you want to follow up with me now, ask Mr. Greg King for my contact information !!!
Scam artists - AAP2016
When people warn you to never let a dealership work on your car, believe them!
I went with to this location along with my boyfriend. We needed to take a vehicle there to get some recalled parts fixed and also to get a strange knocking noise the car was making checked out. While he was speaking with one of the workers, I heard him ask if they could check out the noise, they said that they could do it, but never told him that there would be a $100 fee to do that. I don't mind that they have to charge a fee for this, but the customer should be made aware of any cost over $50 in my opinion. That's the first issue I have with this place.
My second issue is that we then got about a $700 estimate for car work, which was work that did not need done at the time, and were not proper solutions to the knocking problem. We were told that they would have to change and rotate the tires first to figure out what was causing the noise made by the car. They also told us that the brakes needed changed, a rotor needed changed, and the serpentine belt was in desperate need of repair.
I discussed with my boyfriend about what we should do, and with our better judgment, we agreed that my boyfriend should chance driving the vehicle down to a family friend who is a mechanic. Guess what? None of the things H&H said needed fixed right away were near as bad as they said they were. Wanna know what was causing the knocking noise too? The lug nuts on the front, left tire were loose.
You can't tell me that whoever was working on the car didn't realize that. We didn't need all those parts replaced or a full change and rotation of the tires. The only thing we needed was the lug nuts on the tire tightened.
Only go here if it is absolutely your last option. Heck, tow your car to another town if you have to in order to avoid this place. But if you have literally no other option and have to go here, make it very clear to them that you don't want them fixing things, replacing parts, or ANYTHING to your car without contacting you for approval first.
Someone from the company contacted me through Yelp demanding more information since apparently nobody could figure out which car was ours even though the vehicle presented a very specific set of circumstances that I highly doubt dozens of other customers had as well.
They then pretty much accused me of lying, stating "The vehicle was brought to us without lug nuts." Which, frankly, is the most ridiculous thing I've ever heard since the vehicle never would have made it out of the driveway without that tire falling right off. The vehicle was only missing a single lug nut on the right tire (not the left one that had all the loose ones on it), which they never told us about, and we didn't know about it until we took it to that family friend.
To start, the secretary was rude & did not seem to... - Edward63
To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.
We have had an ongoing brake rotor problem with our Buick... - retiredlar
We have had an ongoing brake rotor problem with our Buick Lucerne(2010) while under warranty. They resurfaced the rotors under warranty for me . On the next service call my wife took the car in for the exact same problem and the warranty was not honored. Brake rotors are not excluded under the warranty,and women should be treated the same as men at an auto dealership.