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Bill K. Was an excellent salesman. Most painless car... - bluskin43
Bill K. Was an excellent salesman. Most painless car buying experience I’ve had. Bill was very knowledgeable of the vehicle and walked me through all aspects even down to phone pairing. Never felt any pressure to buy.
Jason H made the paper signing portion of things a breeze and was very transparent. Again no pressure to add on packages or features but made recommendations.
Top Reviewed Specialists At This Dealership
VW Brand Specialist
I Appreciated the professionalism of the service manager... - johnrobinson4949
I Appreciated the professionalism of the service manager and staff. I was given a loaner car, while my vehicle was being service and I am very thankful.
My family has purchased 3 fords in the last 4 months... - Ron Wackley
My family has purchased 3 fords in the last 4 months from Gilboy. The reason is, they take care of us. From sales (Rick Specer) to service, I have no complaints. I never give reviews. Ever, but felt that I neede to do this. I am in the sales and service business for over 25 years so I know good customer service when I see it. Thank you guys for all your help. We will keep coming back for our vehicle needs.
Uneven experience. Sale went smoothly, but then... - Disappointed
Uneven experience. Sale went smoothly, but then discovered a patched hole in passenger seat on a brand new car that the salesman covered as he was sitting on it. To give some credit, that finally got resolved. Then, it turned out the sunshade was ripped and wouldn’t close. Warranty covered that, but it wasn’t demoed during the sale. Were they hiding that, too? Then, we asked for a delivery invoice so we could arrange (on our own) for a warranty repair on a failed promo item that was part of the sale. We couldn’t get it repaired without a proof of purchase, and they would not respond to numerous calls and emails. Beware of declining customer service and unresponsive staff. Very disappointing.
A week ago I would have given this dealership 5 stars. I... - MikeMo
A week ago I would have given this dealership 5 stars. I made an hour drive Saturday night and got there right before closing to check out a used car. My salesman was great and let me take the car for a spin on my own, I came back and agreed to buy it. He had the car taken to be cleaned up and detailed along with filling the tank with gas - an awesome gesture especially for buying a used car. I went to sign paperwork shortly after the dealerships closing time, the paperwork was prepared and signing was a breeze. I was out the door about an hour later driving my car home. Honestly, it was a good buying experience at the time.
Today I get a call saying that I need to provide more proof of income for the financing to go through even though I was approved for the loan. During this time I called the financing company who told me Ciocca sells them the lien and that they currently didn't have my car/name/financing in their system. I called my credit union to see about financing the car through them instead of sending w2s and more pay stubs in to the dealership. The credit union asked me for the total finance price of the car. I pulled the invoice out of the package and looked on the invoice to see a 2550 dollar extended warranty that was slipped in to the paperwork that I was signing. I thought this was the certified pre-owned paperwork, as it's on a VW letterhead - turns out it's Volkswagen's added on warranty instead. This raised the payments of the car by 30 dollars a month for a warranty I never intended to use, the worst part is there is a 3 tier selection on the package and it was automatically selected at the second tier. Some of the blame is mine for not asking to see all of the paperwork outside of only the ones to sign, I was naive in thinking that 1; by signing the paperwork quickly I was getting everyone home faster on a Saturday night and 2; thinking that this would be an ethical car dealership.
As of right now I have no idea what is going on with the car as we are waiting for a call back from the finance office at the dealership. At this point I'd rather just have the contract cancelled and my down payment refunded. I'll happily go elsewhere.
I'll update this post to reflect the dealerships actions.
(I should also note that the car was advertised with having 4 rubber mats but the passenger side one was taken out and replaced with a normal Golf mat, but that's small fries compared to 2550 dollars.)
North Penn VW
VW Sales Manager
Director Fixed Operations