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Horrible Service department - Phil A.
After spending $30,000 at Gateway Kia for a preowned vehicle and having some very positive experiences with the service department at first, I have had the unfortunate case to have received extremely horrible service over the last two occasions. Worse yet, there service advisor was confrontational, disrespectful, unapologetic, could not fix any issues, kept the car for two weeks and provided inaccurate information. After reaching out multiple times to Kia consumer affairs, Gateway Kia has never made a good faith effort to reach out to me or apologize or correct the issue. I don't know what is worse, their attitude or their ability. This was a costly mistake I will not repeat again.