Feedback - Zee
This is to inform you that I've been a regular customer of Flemington/Cadillac. I’ve been dealing with the sales and services department regularly as well. However I’m writing this review for one of your employees who I have been interacting with on regular basis. His name is Duncan and I have been dealing with him since 2016. I just want to bring this to your notice that Duncan has been exceptional every time I have interacted with him. He’s been a thorough professional and an amazing human being as well. I have always been satisfied with his level of service and respect. His attention to detail is phenomenal & his customer services are simply off the charts.
I believe that Flemington GM has hired an amazing resource. A resource that should be nurtured by Flemington GM. He’s a great ambassador for your company and I believe that based on his services and on my (and few other regular customers) recommendation, he deserves a “Raise”. I would appreciate if this can be looked into, as being a businessmen I believe that now a days it’s hard to find such a loyal
Resource. To be honest, Duncan and Anthony are the reasons that I drive 180 miles and I keep coming back to your dealership for services/sales.
Looking forward to have a positive response.
Top Reviewed Service Specialists At This Dealership
Always a Good Experience - Patty Wagstaff
I have worked with Terry on a few leases now and he's fantastic. He listens and understands what you want and why....then points you in the right direction. I've referred him to friends in the past and will continue to do so in the future.
Small chips on passenger door. - Chipsaway
After purchasing a new Envision this past Wednesday, August 8th, discovered some small chips on the passenger side door. Contacted our sales consultant, Pietro Cancello, who, in turn, notified his management. Friday, August 10th, we drove over to the dealership and was met by Dwight who got his manager to look at the door. Fortunately, while we started talking about the fix, the Body Shop Manager came onto the showroom floor. He went outside and took a look at the chips and said that he could fix them "today". After a little time of waiting, the SUV was touched up and the chips were gone! It looks great. Thanks for the timeliness and attention to this matter. It was certainly great not to have to return another day to have these chips taken care of.
Service - Tinkerbell@061152
We had an oil change on our Equinox. Very satisfied with service and pricing. Waiting area was very comfy and friendly. An added perk was coffee and pretzels.
Oil Light on - TYoung
If I could give this dealership a ZERO I would. I purchased my Audi Q7 in 2015 from this dealership. And has had the SAME PROBLEM all the time. My oil light is constantly coming on. Whenever I would call to notify the dealer they would advise that "it is not uncommon for the oil light to come on in those vehicles and that it probably needs to be TOPPED OFF". Well outside of my regular oil changes I had to always top my car off for 3 YEARS..Finally, I had my husband go under the car to look and needless to say he seen a hairline crack and took a picture for me to show the dealership. My next trip to the dealership I showed the staff the pictures and advise that there is indeed a leak as I suspected for 3 YEARS.. However, they stated they could not see the leak..So they added oil and sent me on my way..Until June of 2018, I called Kegon and Javier (service manager) to advise that I will need an oil consumption. Per Kegon "Javier stated that he does not think I need an oil consumption but they will do one if I wanted and I would have to pay for both parts of the oil consumption process" I advised that I will not pay almost $500 to cover something that I have been notifying you all about for 3 YEARS..Kegon called back and advised that they will do the first part at no charge and I will be responsible for the second part in which I agreed. Needless to say my vehicle DID NOT PASS the 1ST part. My vehicle was in to be serviced for this OIL ISSUE for 8 WEEKS. I have now had my car back for about 4.5 weeks and GUESS WHAT??? the OIL LIGHT just came back on. I called the dealership to notify them and was told by Kegon " when will you be in the area so we can TOP IT OFF"are you kidding me Kegon??? Topping it off is NOT THE ANSWER!!!! THERE IS A PROBLEM WITH THIS CAR.....I called Javier and left him messages to inform him and has not received a call back. I did schedule an appt at the Cherry Hill location with hopes that I can get this issue rectified. Sorry about the rant but I need everyone to know how HORRIBLE this dealership is.
Inspection and sales - Jeanette D
Whenever I've needed service for any of my cars purchased at Fred Beans, all of the Service Dept people have been great: friendly, efficient, clear in what they explained, no high pressure for additional service and extremely courteous.
Service dept a joke,about worst ever liars - dennisinpalass
We brought our 2017 Enclave in for brake and steering issues.I requested a test drive with the tech.Srevice advisor had shop Forman drive truck with My sister and ai after they said nothing was wrong.Shop Forman drove with us and after the brakes went to the flor and he almost went through the windshield he told Service advisor somethings wrong to bring it back in.They parked the car and came back an hour later and said its fine yet didn't move truck again.The gave us a truck with a very low brake pedal and said u less there's a code they can't fix it.My sister was in Jersey and the brakes total went out,Roadside had to be called.It was towed to a nearest Buick dealer that found the bad a Master cylinder in ten minutes.
The trucks brakes work great now.thanks for almost killing us Faulkner abuick.I bought my Caddy there,not anymore since Faulkner employs such dishonest clueless techs and service adbisors
Got ripped off. - Donbly
I bought a 2000 Ford F-150. After the truck stopped running for the 2nd time my mechanic found the gas tank had a hole in it. Hoses leading to gas tank had previously burned. $775.00 to repair. Of course the $500.00 warranty covered nothing. Also found after market rubber strips on each side, covering holes in the body. Strips had been glued on but it came off in the summer heat ! Maaco wants $2,000.00 to repair the holes and paint the vehicle. Isn't that wonderful ? What's next ??
Tire Light Sensor Just wont stay off - tired
My car tire light has been coming on every week or so for at least the last six months. You would think that I work for Audi as much as I have been there to have this issue resolved. Each time after they tell me it's corrected the light comes back on after no more then 3 days of me picking up my car. You would think that if this is continuing to occur they would replace the wheels. They have replaced sensors, had the bends taking out of the wheels still I have this annoying light that keeps coming on. I will now try another dealer to see if they can correct the issue. Not sure why the Conshohocken dealer could not resolve the problem.
Service department leaves a lot to be desired - Charger1
I purchased a used car from this dealership and intial experience was positive, but last few have not been. Recently I took our used car back because it had a couple lights come on the dash when we drove it and an oil change. I scheduled service through internet on Monday morning 7 am for a Tuesday appointment at 11. Dropped car off night before Tuesday afternoon received a call that they needed to send car out to Ford dealer for diagnosis. They stated they should have a diagnosis Wednesday and will let me know from there. Never heard from them on Wdnesday finally Thursday afternoon called to find out what was going on. They said it was being finished up but don't come up till they call. Well after waiting almost 3 hours and the fact that they were closing soon I decided to drive up to find car sitting there but the service department closed up except for cashier. So I went to pay for car and they never did the oil change. I wrote them only to be ignored and to date I am still waiting for the call when to pick up my car! I will not take car back to them and definitely woud not buy another car there anymore which is far cry from inital experince but who just flat out ignores thier customers?
Never Again - Disappointedcustomer
This was one of the worst customer service experience I have ever had from start to finish. When I called to make the appointment I asked if I could drop off the car and pick it up at the end of the day (so I could go to work) and the girl informed me I had to show up at the time of my appointment. I dropped the car off yesterday and when I picked it up they informed me it was not covered under warranty (which I completely understood.) However, when I got it back yesterday the radio, blinker, seatbelt alarm, etc., did not work. I called them and they told me to bring it back in the morning.
I brought it back this morning and the man told me it was like that when I dropped it off. The navigation literally told me where to turn into the parking lot! After continually insisting it was like that, he then explained he heard a “thumping” noise when they brought it up. When asked why I wasn’t told any of this yesterday, I was told they assumed I knew since it was like that when I dropped it off. I was told that they do not touch the radio or anything that would affect that even though they told me they took the whole side apart yesterday. It was not until I had him speak to my husband that he admitted it may have happened when they were testing it to find the leak, but that it still wouldn’t be covered. To continuosly question me but have a completely different response to my husband was disgraceful. I paid 140.00 to get my car back worst than when I dropped it off. I am incredibly disappointed with how it was all handled and I will never return to FC Kerbeck or suggest that anyone else purchase a car there.
Lemon Dealer - Scott H
Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.
I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi
I have purchased five cars through abruzzi auto brokers since 2000.
I estimate my savings to be around $10,000-$15,000 total.
I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket.
They have also sold several cars for me.
My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
Dieckhaus Buick has the best service department I have... - iamrag67
Dieckhaus Buick has the best service department I have ever dealt with . I take all of may cars there for service inluding my older antique cars. They are friendly and honest and the work is always done right the first time.
Definitely not a 5 star jeep dealership This is... - phillyjen
Definitely not a 5 star jeep dealership
This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.
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