Great Service - mike332
Joe Holbrook is a great customer service representative and the service personnel are the best. I would highly recommend Del Chevrolet to all of my friends and family.
Top Reviewed Service Specialists At This Dealership
Great service - Robyn Unruh
I had a noise in my left front end I thought maybe the axle was breaking something was going to fall something was going to happen I came in and my tires are only a year-and-a-half old but there was a flat spot on the left front they moved it to the rear no more noise their technicians are so smart I'm Amazed I would highly recommend Kelly Chevrolet
Out-Of-Town Car Service - Atticus
Needed to make an unplanned service stop and called Bergey's Chevrolet. Joe McNamara treated me like I have been a repeat customer for years. They took care of the issues in a timely fashion and put me completely at ease. Thanks again, Joe.
Great Place To Get Service - Azu
With 4 cars to maintain it is great to know that these guys will take car of them. Love the complementary vehicle inspection with service and advising you what is needed now or in the future.
Chevrolet Service Manager
Good job - Moto Mary
Staff went above and beyond to help me with my situation, answered all my questions, and I will definitely be working with them again in the future
Issue missed on first visit, two additional visits went well - Aguyfromtheburbs
The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode).
Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved.
One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left.
I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever.
Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform.
All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.
Oil Light on - TYoung
If I could give this dealership a ZERO I would. I purchased my Audi Q7 in 2015 from this dealership. And has had the SAME PROBLEM all the time. My oil light is constantly coming on. Whenever I would call to notify the dealer they would advise that "it is not uncommon for the oil light to come on in those vehicles and that it probably needs to be TOPPED OFF". Well outside of my regular oil changes I had to always top my car off for 3 YEARS..Finally, I had my husband go under the car to look and needless to say he seen a hairline crack and took a picture for me to show the dealership. My next trip to the dealership I showed the staff the pictures and advise that there is indeed a leak as I suspected for 3 YEARS.. However, they stated they could not see the leak..So they added oil and sent me on my way..Until June of 2018, I called Kegon and Javier (service manager) to advise that I will need an oil consumption. Per Kegon "Javier stated that he does not think I need an oil consumption but they will do one if I wanted and I would have to pay for both parts of the oil consumption process" I advised that I will not pay almost $500 to cover something that I have been notifying you all about for 3 YEARS..Kegon called back and advised that they will do the first part at no charge and I will be responsible for the second part in which I agreed. Needless to say my vehicle DID NOT PASS the 1ST part. My vehicle was in to be serviced for this OIL ISSUE for 8 WEEKS. I have now had my car back for about 4.5 weeks and GUESS WHAT??? the OIL LIGHT just came back on. I called the dealership to notify them and was told by Kegon " when will you be in the area so we can TOP IT OFF"are you kidding me Kegon??? Topping it off is NOT THE ANSWER!!!! THERE IS A PROBLEM WITH THIS CAR.....I called Javier and left him messages to inform him and has not received a call back. I did schedule an appt at the Cherry Hill location with hopes that I can get this issue rectified. Sorry about the rant but I need everyone to know how HORRIBLE this dealership is.
Got ripped off. - Donbly
I bought a 2000 Ford F-150. After the truck stopped running for the 2nd time my mechanic found the gas tank had a hole in it. Hoses leading to gas tank had previously burned. $775.00 to repair. Of course the $500.00 warranty covered nothing. Also found after market rubber strips on each side, covering holes in the body. Strips had been glued on but it came off in the summer heat ! Maaco wants $2,000.00 to repair the holes and paint the vehicle. Isn't that wonderful ? What's next ??
Tire Light Sensor Just wont stay off - tired
My car tire light has been coming on every week or so for at least the last six months. You would think that I work for Audi as much as I have been there to have this issue resolved. Each time after they tell me it's corrected the light comes back on after no more then 3 days of me picking up my car. You would think that if this is continuing to occur they would replace the wheels. They have replaced sensors, had the bends taking out of the wheels still I have this annoying light that keeps coming on. I will now try another dealer to see if they can correct the issue. Not sure why the Conshohocken dealer could not resolve the problem.
State inspection, brakes, oil and tire rotation - Simon
Had dealer service my 2013 Chevy Silverado for state inspection, oil and tire rotation. Required brakes all around. Service Rep Matt provided estimated cost and promised a completion time from for the work. I’m completely, totally satisfied with the work completed!
Hidden lease charges - Cindy Popelik
I leased a Chevy Trax from Carfagno for 2 years. Returned the car with no damages or high mileage charges the car was in excellent shape. Prior to returning the car, a friend told me about "extra end of lease charges" that can pop up. While getting my last oil change, I asked the salesmen in the office and the Leasing coordinator if I should expect any end of lease charges. They all played dumb and said no they were not aware of any end of lease charges unless there was damage to the car or high mileage (of which we there were none). 3 weeks after returning the car I get a bill in the mail for a "Disposition charge" because we did not lease another car or buy another car from them. So the people in the office blatantly lied to me, right to my face! I will never buy from or trust this dealership again. I find this in very poor taste and the kind of "old sales methods" used by crooked sales people in the past........Good bye GM and Carfagno Chevrolet.
Everybody wasnt on the same page - Wesley
My car had a recall on it and i called gordon chevy after i made my appointment online i called into gordon chevy and told them i work for a ambulance company and that i couldnt stay with the car she said they would give me a loaner car unpon my arrive that wasnt the case the guy told me i had to wait for my car and that the only way i could get a loaner was if i paid out of pocket and i told him im not paying anything for something thats the manufacturer fault
I should have listened to both of my neighbors! - JF3
I can't speak for the sales department, but if you intend to have your car serviced here, do so at your own risk. Service department is incompetent, unsympathetic and will take ZERO responsibility for their actions. And now of course my car is leper that no dealership or GM wants to touch!
In Nov 2017 I took my 2017 Volt in for a simple recall service. My car's performance was flawless and I loved it, racking up about 13k miles in a year and a half. Upon getting the car back, the Lane Departure features were inop (a costly upgraded feature that I specifically waited until 2017 model year to purchase for this vehicle and a "safety" feature that is tied into the cars fully drive-by-wire braking, automatic braking, and steering functions).
Upon returning the car to them a few weeks later for the remedy service, I'm told by the service advisor that in performing the repairs GM allegedly never instructed them to reprogram that feature (since speaking with another GM dealership service department that is well versed in the latest Chevy functions, that feature had nothing to do with the recall repair.) I think little of it and thank them for at least addressing it in this follow up visit. They assure me that it works fine now (despite learning later that they have NO other vehicles on the lot to confirm how the operation is to properly work anyhow).
Long story shortened due to a legal breach of contract lawsuit pending, over the course of 1 week they acknowledge, confirm and document the problem, GM/Chevrolet Customer DisService 'reps' claim a high escalation of the matter and lied to me as to the 'status' of the repair and their alleged interaction with the dealership, the dealer states that can't undo what they did and will do nothing more and demand that I bring back the loaner car to the point of harassing me and then threaten to call the police. 1 WEEK! I invite them to come get their loaner and inform them that I will not take possession of the car until they repair their error. So what do these unscrupulous guys do? They drive my car, leave it in the street in front of my neighbor's house, facing the wrong side of the road, doors unlocked, keys in obviously visible in the cupholders and jump into their loaner. They were so anxious to sneak & drop my car that they brought their own spare key and I had to flag them down before pulling out of my driveway to give them back the key that I was given.
Horrendous integrity and they can rest assure I will be joining my neighbors in NEVER taking my car to them for further disservice again.
Deceptive crooks - Kjohn
I took my car to get a state inspection this morning. As i pulled in to drop off my car team blue attendent John Weiser, did a visual inspection of my vehicle noting that he acknowledged an issue with the right taillight case being cracked prior to taking my keys and assuming responsibility for my vehicle. At the desk I stated the reason for my visit was to have a state and emission test complete. John being fully aware I would not pass the state inspection because of the broken light case proceeded to sell me other services that were supposed to be included in the emission test like, checking my breaks, and services that were supposed to be included in my oil change like rotating my tires for an additional 80.00. After 1.5 hours he calls me to the desk to tell me my car didn't pass because of the taillight and hands me a 160.00 bill 134.75 being labor.
2014 SONIC LS CAR TIRES - good honest guy
I went to my local Sunoco gas station where I saw my mechanic. My tires were low on air. As he was filling my tires with air he told me that my tires are dry-rotted. My car is two and a half years old with 7000 total miles I was told by chip the service manager that my tires are dry-rotted because of my driving conditions only driving 7000 miles in two and a half years. I am still within my new car warranty three years or 36000 mile warranty. They refuse to replace the tires that are badly dry rotted. I would not recommend Armen Chevrolet service to anyone
Service Dept is full of LIAR - 2015 Express
They will try to up sell to the point they will lie to get you for the most $ they can. STAY AWAY!! Try anyone other than these people!!
I have bought 2 new vehicles from this dealership, the... - grbngrs
I have bought 2 new vehicles from this dealership, the last one being purchased in 2006 when they were still at their old location. Since moving to their new location the service has been great. The Tech that works on my car has superior knowledge and work ethic and addresses any questions I may have about any repair my car may need. The rest of the dealership, from salesmen and service writers to the owner, has been friendly and respectful of me and my wallet.
Definitely not a 5 star jeep dealership This is... - phillyjen
Definitely not a 5 star jeep dealership
This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.