Outstanding service - Benjamins
Took my BMW in for routine service and Brenton Anderson made sure the process was smooth as butter! Mahalo to all the folks at BMW of Silver Spring!!!
Top Reviewed Specialists At This Dealership
Senior Client Advisor
Customer Focus - Integrity - Service - RAD13
I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service provider is consistency of behaviors. At Otto's It starts with how I'm warmly greeted at the front door by Robin Gibbons, the receptionist, to my sales consultant, Justice Mogano, whom I consider to be a trusted advisor as well as a family friend. Couple that with a friendly, efficient service staff that explains in plain language what is needed to insure a well maintained and safe vehicle, and you have a recipe for success that keeps me coming back. In short, it comes down to a customer focused culture that Michael Valdez has nurtured in his organization over the years to make it a winner!
Very helpful and streamlined purchase process - Mulligan9
Benn was a truly fantastic help in my purchase of a 2015 328i GT CPO. I strongly recommend him to anyone that is looking at new and/or used BMW's.
Thanks Kerry! - Sindiveri
Thank you for all your service on the purchase of the new car. I got a kick out of the play by play details Kerry was giving me as Bmw was attempting to ship my car overseas during hurricane season. Thanks again!
BMW Client Advisor
Great service at Northwest BMW - Efua
I brought 2016 X6 from Northwest BMW, l took home a week later there was a problem with the air conditioner, l took it back to the dealership and they attended to me quickly. The problem was fixed within one week.They fix it by installing a new air conditioner for me and for that l am very happy.
BMW Preowned Manager
Good Buying Experience - Mike
Just purchased my fifth car at BMW Of Towson. Bryon Stack handled the sale professionally. Would definitely work with Bryon and the dealership again for next vehicle.
Thoroughness of the highest order - Lorenzo83
Suvin took care of all my needs. Straight forward and through during the whole process. Gave me the perfect 3 series that I was looking for. Excellent follow-up. He's definitely my go-to-guy for any BMW needs in the future. Thanks for everything!
Executive Client Advisor
A TEAM THAT CARES - SaleemZaid
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Union Park Honda Team - jcpwilm
The team over at Union Park Honda are fantastic. Mike McDaniel helped me make an informed decision on my new car purchase. Tiffany Hall is a gem. She did a great job explaining all of the features.
Thanks Mike and Tiffany. You'll see me again in a few years.
Honda Assistant Sales Manager
Honda Client Advisor
Honda Sales Manager
Great Shopping Experience with Carl - kev@87235
Went to the dealership to browse and met Carl and he was such a great guy who was very resourceful. He was not pushy or inpatient, it was like he placed himself in my shoes and offered me all information I needed to make my decision. I'm loving my 4 series, very pleased with my purchase.
AWESOME DEALERSHIP-Will be back! - kpgh2007
I had a great experience with BMW of Reading. From the very beginning I felt very comfortable with Eric and Jess. They were tentative, willing to answer any questions I had and very concerned with my satisfaction. This is my first BMW and I could not ask for a better experience. I am so happy with my new car. I will ABSOLUTELY recommend Jess, Eric and their team to all of my friends and family.
PS... Michele was great too! She has the paperwork job and was SO friendly and helpful.
Thank you guys!! See you in three years!!!
The most amazing dealership experience - Laurie55
My husband and I purchased an x6 from Anthony Obrien the experience was so smooth and easy. I have to say walking into the dealership was like no other I have been in. It’s so classy and professional. The general sales manager Chris Dunkes greeted us as we came in and was helpful every step of the way. I am so happy with my new suv. I would recommend them to everyone.
Unexpected Tire Emergency - jjackson
On my way to a 3-day business retreat in Montgomery County, the tire alert on my 330xi flashed on, I stopped by my Passport BMW dealership who discovered a nail in my tire. Concerned that I would be late for my meeting, Michael Jenkins made sure the tire was changed, oil changed, and my car was washed and vacuumed in about 1.5 hours much to my delight. Thank you Michael Jenkins and the BMW service team for the BEST customer service experience par none. Needless to say, I got to my meeting in just the nick of time and shared my experience with my colleagues as an example of excellence I hoped we all achieved over our 3-day retreat. Thank you Michael Jenkins and the entire BMW service team for your example of excellence.
You're the Best,
Excellent Service - Car girl
I have used BMW of Annapolis for the past 8yrs and I am never disappointed. Service Agent, Jane King, is courteous, kind, and professional. They provide excellent service and do it with a smile. I would recommend anyone needing service on their BMW to use this dealership.
Liars - Vince 114
Been almost 3 weeks n they have not paid my trade in off. I
Had EFT monthly on that car : they automatically with draw the payment. Called n talked to salesman n GM , keep getting the run around.
Purchase of 2018 530i xDrive - RHT
Mike Prince (Sales) was exceptional. He was friendly, knowledgeable and no BS.
Would highly recommend West German to other potential potential buyers of a new or certified BMW.
Always friendly and helpful - bmw2000
The service representative is always friendly and helpful. The waiting area is clean and comfortable. The loaner cares are always very comforable. The waiting time is always minimal.
True asset to BMW - MPDMD
I just wanted to write this about Glenn Falvey and how much I appreciate working with him in purchasing my new M4. I’ve purchased over 10 BMWs over the years and had the best experience working with the team in BMW of T
I’ve worked with Glenn in selecting and purchasing the M4 and his level of professionalism, enthusiasm for both helping clients and knowledge about BMW products is just second to none.
I am also in service business and operate dental practices all over the country and truly appreciate when I come across someone in Glenn’s caliber who go well above and beyond.
He is tremendous and true asset to your team and we all appreciate him very much.
Please let me know how to reach out to Pensky exc team via email so put in our token of appreciation for Glenn and Shawn who worked together to make this deal happen.
Don’t take your car for service - Msv443
This is the second time I’ve taken my car to Thompson for inspection and twice it came back with leaks the first time I found a pick in my car now it’s leaking again.
All of a sudden, I left it on Sunday afternoon and Monday leaks really if your car doesn’t have any repairs they will make some
Excellent customer service - peamony1
They did an excellent job on my vehicle. I had low tire pressure on one of my rear tires; the service advisor arranged to have my car picked up at work, arranged to get one of the tires covered by my insurance (Ethos), and then sent me a loaner vehicle because the tires would not be in until the next day. I felt everything was handled very professionally, and quickly. I was very pleased.
Superb Service - cjpatel23
Excellent Service, from the reception, service advisor, loaner vehicle, drop off, pickup. Even communication and video inspection of the car. I've owned 12 or so cars in the last 10 years and this is the best service I've experienced. Keep up the good work!
Worse dealership - Wa
Bought a BMW 5 series from I G Burton on 9/8 /18. As we were signing papers , they took our car to cleaning only to bring it back with damaged bumper. Their response was that it is not a big deal and they can paint it . I just paid $52000.00 for this and Manager Kurt don't understand why I wouldn't want it be paintef. They also lied to me that I couldn't get out of my loan because BMW wouldn't allow it , which is not true according to BMW.
I bought my car there, but would not buy another one. ... - InstantCarma
I bought my car there, but would not buy another one. The service department has, shall we say, a credibility problem. On 3 different occasions I called to obtain quotes for service work and parts. Each time they quoted me one price, but then tried to charge me a higher price once the work was completed -- even when I had the original quotation from them in writing. Then, they gave me attitude when I actually expected them to honor the prices that they had quoted to me in the first place. BMWs are great cars, but I would never again buy one that was not within BMW's full-maintenance included, bumper-to-bumper warranty period unless I knew a very good non-BMW german car mechanic.
BMW of Silver Spring
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Finance & Leasing/ Business Manager