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Dennis was great. No pressure and easy to deal with the... - Sj
Dennis was great. No pressure and easy to deal with the people at this dealership. Was a quicker process than many dealerships I’ve been too. Love my car!
Top Reviewed Specialists At This Dealership
My first experience was 3 years ago and it was great. I... - David827
My first experience was 3 years ago and it was great. I wanted a truck this time and sure enough they worked with me to get me exactly what I wanted.
Staff, very professional, Quality of vehicles very good.... - tjazzweems
Staff, very professional, Quality of vehicles very good. I will be recommending
friends and family to consider purchasing a vehicles from Select Auto Of Alexandria.
After getting the run around from Land Rover of... - Christopher Lynch
After getting the run around from Land Rover of Alexandria, I decided to call Land Rover of Tysons Corner. I dealt exclusively with Tommy, and he was very helpful, professional, and provided great updates regarding the status of my vehicle. I dropped my Defender off around 8:00 AM and less than three hours later, the problem had been diagnosed, the vehicle put back together, and was ready for pickup! Highly recommend!
Purchased a 2020 Macan through Michael. From the... - JENNIFERHSHERMAN
Purchased a 2020 Macan through Michael. From the beginning he was very easy to work with - no pressure, professional, personable, and knowledgeable. I'm a straight shooter and do not enjoy wasting time haggling back and forth. Michael understood my personality and was fluid to how I operate. Honestly, I was not expecting the process to be as smooth as it was. Danny was also a part of this positive experience for me. Will be recommending friends and colleagues to Michael in Arlington. He also seems to be a nice guy! Keep him around, Porsche!
The visit didn’t take long to buy a car and they helped... - melanie
The visit didn’t take long to buy a car and they helped me find an excellent price in my budget. I would recommend someone to come here to get a car any day.
New & Pre-Owned Sales Consultant
New Car Sales Rep
Sorrell did a fantastic job with helping me figure out... - Clancy040
Sorrell did a fantastic job with helping me figure out almost all aspect of purchasing a vehicle. He was very professional and didnt beat around the block. I purchased my vehicle the same day and an very happy with my purchase!
I would highly recommend this dealer !! Everyone was very... - Samkhalek
I would highly recommend this dealer !! Everyone was very professional and extremely friendly and helpful. Process was easy and quick and i left with the car i wanted and feeling very good about what i got ! Will definately be going back again for my next purchase or service needs !!
The salespersons was very professional and nice best car... - WILSON
The salespersons was very professional and nice best car buying experience I ever had in my life I will buy again from your dealership please thank the guys I'm very happy with my experience and car
Great selection of vehicles with great prices, they are... - u4get2easy
Great selection of vehicles with great prices, they are all rounder dealership, strongly recommended. Love my M6 which was bought from this company a few days ago.
J C Welch was the best sales person I ve ever dealt... - kimviolette
J C Welch was the best sales person I ve ever dealt with!! Low pressure and educated me well on my new Car. Would definitely recommend
New & Pre-Owned Vehicle Sales
To whom this may concern, Just wanted to Thank this... - Leon
To whom this may concern,
Just wanted to Thank this dealership for a wonderful/ Great customer services that I adored, when I brought my vehicle in! The gentleman (Michael Mancinho) was so great giving me the information about my vehicle!!
I was very, very satisfied! Again, Michael Mancinho is soooo wonderful with customers...,I'm very thankful that you employed him on your staffs! Wonderful /friendly person!!!
Thank, Leon Hill
I have been looking to purchase a new car for over 3... - Juls Rolando
I have been looking to purchase a new car for over 3 years. Toni Jackson's customer service and friendly personality was the only reason I walked away with a XC40 today. Toni knew everything about the car and was patient with my naivety. She is by far the BEST car sales person in Norther Virginia. THANK YOU TONI!
Excellent dealership to work with start to finish. I... - akritzer
Excellent dealership to work with start to finish. I highly recommend working with Tucker, he's super knowledgeable and isn't pushy. Best car buying experience I could have asked for.
Mara did go above and beyond my expectations and did an... - sanjeev.santhakumar
Mara did go above and beyond my expectations and did an excellent job in explaining the service agreement and was very honest about the service
Car was exactly as described. Was detailed beautifully... - Stacey
Car was exactly as described. Was detailed beautifully for my test drive. I was able to take it home so my husband could check it out before deciding to purchase it. It was the easiest process with no hassle or haggling, very refreshing. Maurice was a pleasure to work with!
Friendly, courteous service. The office waiting area was... - kings.mill.lane
Friendly, courteous service. The office waiting area was spacious and had complimentary snacks and beverages. They were professional and answered all our questions. I would go there again.
I purchased an new 2021 BMW and my salesman was Paul... - Howard
I purchased an new 2021 BMW and my salesman was Paul Blakeman. Paul was amazing... we had to shift strategies for our purchase in a tight time frame and Paul REALLY hustled to find us and even better replacement car and deal. I’d recommend Paul highly to anyone looking for superior customer service.
I couldn’t have asked for a better experience! I highly... - Mrs Bryant
I couldn’t have asked for a better experience! I highly recommend George Sanchez for all of your vehicle purchasing needs. He was reliable. He was knowledgeable but not pushy for a sale. Very patient and accommodating!!! I felt comfortable with him during the entire process like I was sharing time with a friend. He was available to communicate with any questions I had and was quick to respond. He took all the necessary precautions during test drives and made sure I was completely satisfied with the vehicle I chose to purchase. I’m so happy with my purchase and I have already started referring my family and friends! Thanks again George!! I really appreciate you.
James was also very friendly, personable and quick with the financing! I appreciate the smooth transition and teamwork.
Been going there for several years & appreciate the... - Outback
Been going there for several years & appreciate the customer service I get Every customer is dealt with a team who knows what they are taking about (imagine they're all woman) Special thanks to Shelly & when she isn't there Sue takes care of my needs. Another shout out to mech. Zac who has made my husband 2004 car a dream AND a note about the manager-hes great & has always support his team that why i go there . All the people Ive met or interacted with are professional and seem happy to be there to serve you- that means from top-to-bottom this is the best place of business i use
(I should know having been a manager for 25-30 years. You're only as good as your team - they are everything
Kelly Saunders made the process seamless and ridiculously... - Jen L.
Kelly Saunders made the process seamless and ridiculously easy. We negotiated the price via e-mail and everything was ready to go when we arrived at the dealership. There was no trying to upsell or anything like that. It was straight forward and without games. And, best of all, we got the exact car we wanted for the best price in the area. Thank you Kelly!
Twelve years ago I purchased my first Mazda, a Cx-9, from... - SF16S
Twelve years ago I purchased my first Mazda, a Cx-9, from Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. Nenad Mlinarevic was very knowledgeable about the Mazda Cx-5 and answered all of my questions. He was very friendly, professional and did not use high pressure selling tactics, which I really appreciated. Mazda makes great cars and they are really enjoyable to drive. You will be impressed with Nenad's great customer service when you come in to buy your preowned car from Brown's Fairfax Mazda.
They fixed issues that another Browns mazda dealership... - Kristina.C.
They fixed issues that another Browns mazda dealership created on my vehicle. Honest. Friendly. I would honestly encourage all people who get their vehicles serviced at Brown's Fairfax Mazda to switch to Chantilly.
Genuine People Willing to Negotiate! - Jeff Williams
I am 71 years of age and have purchased a dozen+ new cars over my lifetime, the last three here in the Virginia/Maryland area. None of my buying experiences with any of the dealerships I have ever worked with have been pleasant, and overall, a less than transparent obstacle course of hidden fees, charges and “hard sell”. As we flew out of Asia this past March 19th, I started signing in to varied internet car buying services to start the process of getting a better deal on a Mazda CX-5 through their buying services, rather than walking into a dealership upon my return, “cold turkey”. We chose the Mazda CX-5 due to its safety features, comfortable and quiet ride, semi-luxurious interior and because it was rated one of the two top compact SUVs.
Brown’s Alexandria Mazda was the closest Mazda dealership to us here in Alexandria, but my past car buying experience has led me to believe the best deals are across the river in Maryland from the much larger dealership chains due to the volume of their sales. True to my experience, a larger dealer in Maryland came back with the best offer. So, I started emailing Brown’s Mazda’s product specialist, Mr. Anthony Arthur, who I found to be professional, personable, transparent, and very importantly, not pushy. He advised me that they did not have the exact CX-5 model on their lot that I really wanted, so he offered me the closest they did have to what I wanted, bringing the their offer closer to Maryland’s.
Then Brown Mazda’s GM for Sales, Mr. Chad Lewis telephoned me to talk about the deal to get a better understanding as to what I wanted. We spoke for about twenty minutes and I found him very congenial, but professional and focused and in the end, he told me that they were bringing the exact vehicle model I wanted up from another dealership in Virginia Beach without a deal agreed between us yet!
The next day the Dealership G.M., Mr Steve Forsht, called to tell me they now had the exact car in stock and asked what it would take to put me in the driver’s seat. I also found Steve very congenial as well, down to earth and a “regular guy”. I came back with some figures that were close to the deal in Maryland, and what I wanted from Brown’s Mazda for trade-in on my vehicle. He came back with “done” and even threw in a couple accessories at no cost!
The True Car website that lists sold vehicle pricing in the general area, ranked my final purchase price in the Top Tier Excellent Price category, with less than 17% of vehicles sold in that category; as well as my trade-in value in the highest category! So, if I could have gotten a better deal across the river, it wouldn’t have been by more than 1%, so who cares. I bought my car from good people, the dealership I will be getting it serviced from, only via e-mail and three telephone conversations with no hard sell tactics and in record time! Add to that, their Finance Manager, Mr. Bob Shehata, who is the person you meet after a sale is agreed upon to sign the legal financial paperwork and push extras, simply asked me if I was interested in an extended maintenance plan. I said I wasn’t and that was it. Bob was also just as “regular” and as transparent as Anthony, Chad and Steve before him, and with no “hard sell” tactics.
Brown’s Alexandria Mazda’s logo of “Buy Happy” ....is true! They really do want you to Buy Happy. The best advice I can give you if you want to do as well as I did, is research, research, and research so you know which exact model and accessories you want, your vehicle selection’s MSRP price, compare Browns Mazda’s reduced pricing against True Car values as to what others are paying and be as reasonable and as sincere as they are in your interaction with you!
Do yourself and favor. Get your best quote in writing, then bring it to Brown’s Alexandria Mazda to see how close they can come. They might not always be able to match the “big boys” across the river, but they will come close, are closer to home, and genuine people.
I live in Tulsa Oklahoma and found the perfect car... - Capt H
I live in Tulsa Oklahoma and found the perfect car through USAA at Koons Outlet in Virginia on Friday during my lunch break. Asked for info and Kori immediately got me all the info and then some. Flew to Virginia Saturday, walked into dealership at 5pm and walked out with everything done by 6:30PM. They replaced a tire at no cost and Joe was great with getting the paperwork done fast. Transparent pricing, professional staff and went the extra mile to quickly solve the few small issues that happened. Now I just have to drive my new car 12 hours home!
Exceptional Customer Service - William Collins - Carolyn E.
I’ve purchased several vehicles from Brown’s Nissan and working with William Collins provided an exceptional customer experience. He took a great deal of time to see me through the purchase including repeated follow up calls to ensure I was happy with my vehicle. The gentleman is s true asset to the dealership!
Great vehicle buying experience. Sayed the salesman... - Mahutin001
Great vehicle buying experience. Sayed the salesman rocked it. He was very helpful. I will recommend this guy any day of the week. Thanks Sayed!
We bought our daughter a Volkswagen Beetle from Clay... - la15m3
We bought our daughter a Volkswagen Beetle from Clay Cooley in Richardson Tx. Great experience at a fair price. Ask for Herman he is very professional and will help you find the right car for the right price. Justin in Finance was very professional as well and it was the most comfortable experience I have had in a finance office. Very pleased all around with the customer service of Clay Cooley Volkswagen in Richardson Tx.
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