So thankful! - Seeman.Melissa
I dropped my car off on Sunday night with the expectation that it wouldn’t get looked at until at least Tuesday/Wednesday (told when I called on Saturday), but i got a call Monday afternoon getting unpleasant, but expected news. When I had a hard time
tracking down the extended warranty I had purchased, Dave was able to locate the information for me. I am so grateful that he went the extra mile and for the great work the service department provided.
great service experience - 2000 Lesabre
work done in timely manner and my 2000 lesabre is running great! Dave is very attentive and patient. Explained the work being done and the cost.
Excellent service - Mycar124
I just got back my car and was truly happy with the quality service. My representative Nabia Pirzada kept me well informed and took her time to promptly follow up with my insurance adjuster. Nabia worked with her repair team to deliver the car to me before the start of the weekend. I very much appreciate her help and the quality repair.
Had part, got done fast! - Gary1950
Koons GM Tysons has serviced my cars for the last 4 years. Latest service visit was typical: they had part, Service Dept was ready for me and I got back on the road quick. I always ask for Service Rep Steve. He’s always informed, organized and friendly. Thanks, Steve!
Mike G. Needs Customer Service Training - Fem32
So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then."
It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed??
VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.
Disappointing - Disappointed customer
I had been a loyal customer for years. Paying inflated prices for service on my Buick Enclave. As a working (business owner) mother of 4, my days are very dynamic and so I just figured going straight to the dealership would streamline my repairs....
Well, a few weeks ago I decided to bring my Enclave in for a check on the a/c. It was acting up a bit and I didnt want to get caught in the dc summer without a/c.
I wasnt in a big rush so when I called on a Wednesday, I arranged a Monday morning appointment for the next week thinking that would help me to get a same day diagnostic and lessen my vehicles time in the shop. But no. The appointment seems to have meant nothing. Although I called the Weds before, dropped the SUV off the Sunday night before for a Monday first thing appountment, they didnt even start looking at my car until Tuesday afternoon. Why did I make an appointment at all?
Anyway, when my service guy Brian called to FINALLY tell me their findings on Wednesday afternoon, he shared a laundry list of issues with a price tag of over $7200! Of course Brian being the guy who is "looking after me" made sure to preemptively say - you might want to sit down for this one..... he was so very thoughtful of my well being.
So im in shock! The car runs fine but its 7 years old with close to 100k miles on it. My mind is racing. What is this car even worth I wonder out loud on the phone?
But pro active Brian is there for me! Without skipping a beat he says "i thought you would say that. I have my sales team working up a trade in estimate for your car as we speak". Still in shock I mumble my thanks and say ill wait for your call back.
Brian dutifully calls me back an hour later and says the trade in is $5k and the sales team would be happy to find a new car for me. I bet they would!
Meanwhile, i have looked up the Kelly blue book value for my car. I plug in the lowest condition estimate bc of course my ally Brian has just shared my car is about to keel over with his laundry list of expensive problems identified to be wrong with my car. The value is listed as almost almost 12k. 7k difference?
I share this info with Brian (the discrepency between his sales guys trade in value and the listed value of my car) and he actually started chuckling at my statement. He told a story of these little old women whom he estimates to be essentially ignorant of real life valuations. They mistakenly believe their cars are worth much more than reality bc of sentimental attachments. He (chuckle, chuckle) sees this all of the time. Basically inferring that i am unintelligent and delusional about the value of my car. I found his manner to be sexist, patronizing and obviously insulting.
I told him i would pay their almost $400 diagnostic fee but I was coming to Rockville to pick up my car that day. No thank to the trade in or repairs.
He seemed surprised. Their whole plan wasnt going as expected. He replied "no need to rush up here, im sure you have a lot to think about. If you need to take a few days its fine with us. Come talk to my sales guy at your convenience". Again such a generous and considerate guy. But tragically this dumb broad with a PhD is going to have to pass fellahs...
I got my car, did some research, read some reviews and took it to a very well rated repair shop Auto Repair of Oxon Hill. I picked them bc many customers commented on their integrity and honesty. And being a DC resident, the time to travel to them in southern md, was actually a little less than travel time to Fitzgerald in Rockville.
Now here is the real kicker. I made an appintment, and they did a full diagnostic that same day! Shock! Customer service as it should be - how novel. They went through the list of repair replacement items from Fitzgerald. Found half of them to be lies/wrong and some to be just incorrect. An example, the AC repair that called for a new rear evaporator ($1100) actually only needed 1 small new part. Material cost 12$, labor 25$. The total of all repairs was in the 2k range! Way less than half of the fitzgerald estimate. And they had the work done in a day and a half. My beautiful car is back and doing great!
I will NEVER use Fitzgerald again. I felt like that whole set up was sleazy and I am disappointed. I was also really surprised. What drew me to Fitzgerald years ago and had kept me a loyal customer was their customer service.
I would recommend staying away or at a minimum being on guard for receiving faulty, predatory information especially if you are a female and a harried working mother. I really feel like they had a preplanned script worked out to make money on me and it was gross.
The service manager Rob was polite enough however the... - fooster123
The service manager Rob was polite enough however the whole service department appears populated with unscrupulous hacks. I ended up having to go back 4 different times in three days to get a simple 50k mile maintenance II and a state inspection. They blatantly overcharged me in two different places on my bill to the tune of over 200 dollars which was corrected once I pointed it out. You want to pay 105.52 for an oil change? Star Pontiac is the place to get it done. I probably wouldn't have bothered to write a scathing review but after coming out of this experience, I took my vehicle to another mechanic to have it looked over. He stated that the brake fluid looked terrible. I dropped by myself to take a look and sure enough, it did appear terrible. I found this very surprising since I'd just paid Star Pontiac 152.67 to flush the brake system. I now feel that I just pissed 2000 dollars down the drain and unfortunately, that's likely the case. I should have known better after watching the service staff show up for work. When I dropped off my vehicle at 7:00am, two of the service employees were finishing up changing into their work clothes in front of the customers. If I had to summarize their appearance, I'd say they pulled 5 guys out of prison on work release and sent them to Star Pontiac to work on cars. They were dressed in dirty service blues, yes dirty at the beginning of the shift. One had cut the sleeves off his shirt. In a word, they all looked terribly unprofessional. They also replaced a tie rod end and performed an alignment as a result of noticing something from the inspection. This time I know they actually did some work because now there is an annoying squeak coming from the suspension. Am I going to take it back and ask them to fix it? Uh, no, I'd rather pay someone qualified to diagnose and remedy the issue. Please do yourself and your car a favor and stay as far away from the service department as possible. If you feel inclined to go there, just take some money out and burn it. You'll probably be better off than letting the dirty dozen get their hands on your vehicle.
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
I went in because I had really poor body work done and... - Champskins5
I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!
Best Service Shop Ever for Heavy Work Trucks - tuckemail
5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.