Dina B. was extremely helpful!!! - WilliamF
Nobody likes to take time out of our busy lives to deal with stuff... Stuff like oil changes, tire rotation, etc.... That does not sound like a fun, EXCEPT, when you got people like Dina B. at Criswell. She makes the process pain-free! She communicates with you upfront and offers a shuttle service or wait in the lobby. I chose to wait and she periodically checked on me to keep me informed on the status. I'm very thankful for the hard work of the technician/mechanic who worked on my vehicle and the cashier as well for checking me out! Its takes a great Criswell team to keep my vehicle safe and running on the roads again, many thanks!!!
Top Reviewed Service Specialists At This Dealership
Chevrolet Service Director firstname.lastname@example.org
Chevrolet Service Advisor email@example.com
Good Customer Service - scotty75
I now start taking my 2012 Chevrolet in for my 30,000 mile check up and oil change, this oil change will be my car's second oil change. im hoping to get Mr Martin Bird to do the service.
Excellent service, can’t be beat! - Terry C.
Chris Gearity in Service came through for me again! Every time I’ve seen him I’ve received excellent customer service, but this time was special because I was very worried about a strong gasoline odor that had appeared in my car’s cabin. I showed up without an appointment, but Chris wasn’t worried about that; he was more concerned about investigating and fixing the problem. He gave me a loaner car for the day, which was wonderful because I was trying to figure out how I was going to get to work. Later in the day, he called and said the fuel pump, the gas tank, and the gas nozzle were all leaking and had to be replaced. He said the repair was over $2,000 and my heart sank, but then he said that I didn’t owe anything. He explained that he had found an obscure GM warranty that covered everything and the work had already been done. I was shocked because my car is 11 years old!! I don’t know how he found that warranty, but I am convinced that if I hadn’t taken my car to him that I wouldn’t have experienced such a favorable outcome. I don’t know the name of the mechanic who repaired my car, but he also did a great job since the gasoline smell is entirely gone with no recurrence. Based on my collective experiences, I highly recommend Chris and his team and I will be a returning, long-time customer for Jerry’s Chevrolet!
Excellent service - Mycar124
I just got back my car and was truly happy with the quality service. My representative Nabia Pirzada kept me well informed and took her time to promptly follow up with my insurance adjuster. Nabia worked with her repair team to deliver the car to me before the start of the weekend. I very much appreciate her help and the quality repair.
Great Service Staff - Tom's the Best - Mike H
Tom Dawson has been great to work with for our three GM vehicles 2007 and two 2008 models. The usual problems that crop up after a decade of service, these vehicles have basically been tanks, but when a part wears out or a diagnostic light flashes, Tom's always been there to provide trusted service and the quality we've come to expect from the Fitzgerald Group.
Had part, got done fast! - Gary1950
Koons GM Tysons has serviced my cars for the last 4 years. Latest service visit was typical: they had part, Service Dept was ready for me and I got back on the road quick. I always ask for Service Rep Steve. He’s always informed, organized and friendly. Thanks, Steve!
Awful - Had my car for 11 days and would not return calls - NoMoreChevys
If I could give 0 stars I would. I dropped my 2013 Chevy Cruze with 79k miles off on Monday 5/12 and was told the the repairs (a transmission replacement - WRONG diagnosis btw) would be done by Friday 5/18. When I did not receive a call on Friday I called in to get an update. I did not receive a call back. I called again on Monday 5/28 and was told my account rep would call me back but was unavailable. On Wed 5/23 the loaner got hit in the parking lot and I called again (to inform them and get an update), finally talked to a service receptionist (probably since it involved their car since they obviously care nothing for their customers) who told me that NOTHING had been done to my car and that there seemed to be new recommendations. He told me he would have to talk to an actual technician and call me the next day. No less than 5min later I get a call back from another receptionist who tells me my car has no transmission issues. But they THINK it needs a new coil pack, spark plugs, and fuel/air induction. They gave me an estimate for $1.2k. I picked up my car the next day. Took it to another mechanic who immediately diagnosed it with needing the coil pack +/- the induction. Which took less that 5min to fix and cost less than $200. Oh and my spark plugs look great and my transmission is fine.
These people do not care about you, your time, or your car. They only wanted money and literally threw a bunch of "fixes" at me without even bothering to find the problem. I had called multiple times regarding the misfires in the weeks prior to it getting more frequent and was told that there was nothing they could do since the check engine light was not coming on so it wouldn't be throwing codes. Oh and the Cruze has 1 connected coil pack instead of separate coils. So since only one cylinder was misfiring THE LIGHT WONT COME ON.
They call themselves "technicians" yet cant even make a simple deduction without codes which may or may not show up. And they even drove it and STILL misdiagnosed it.
Honestly I wouldn't even be upset if it was just a misdiagnosis. Mistakes happen. I am upset I was never once updated. And they couldn't even be bothered to return my calls. They had my car for 12 days. 11 of which they could have called me but could not be bothered.
I had used the service department 2x prior to this visit. I had always dropped my car off both times and gotten a loaner vehicle. The repairs seemed to take longer then they should but I got the loaner and the service technician had kept me up to date on what was going on. Most of it was covered under warranty but I now wonder how much of that actually needed to be done.
STAY FAR AWAY if you value your car your time and your money.
Mike G. Needs Customer Service Training - Fem32
So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then."
It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed??
VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.
Check for Damage before Leaving - Damaged
Didn't notice dent until after drove off premises (it's on frame floor only visible after you open door). Contacted service department who ignored email and repeated calls. Finally managed to speak with representative who informed me they would not repair as I could not prove their liability. Absolutely appalling and unprofessional service.
Check your vehicle before leaving lot. They will not honor any damage once you have paid and left! This still might not be enough - get them to inspect and sign for state of your vehicle as you drop it off into their "care".
To be fair, they did fix original issue and were courteous when denying liability for damage...
Something has to give. - Joy
I own a Camaro which I bought from another dealership. I do not know what the car buying experience is over here, so this is not what I am reviewing. I am reviewing the service and parts department. Where do I start?
I first brought my car here because it is still under warranty and the AC gave out. On the very first day I was told to drop my vehicle for assessment and my complimentary rental would be available in two days. Well 3 days later and no phone call I called and was told they had no rental available. I politely voiced my discontent about them not bothering to call me to update me about the work being done on my car or even about the availability of a rental and suggested I had a mind to call Chevy HQ. Well 30 seconds after the call had ended, a rental became available. I told Chevy HQ about this anyway. I was given a complimentary certificate for accessories by Chevy HQ. My car was returned many days later, with a blue wire sticking out boldly from under the dash.
Stupidly or stubbornly (because I still couldn't believe they were trying to be hostile or not helpful), I went back to have an amplifier and subwoofer kit installed using the Chevy gift certificate. I called them and asked about cost of installation. The first time I was told $174.00. The day I went to order it, I called again before heading out and was told it was $176.00. When I went to the parts counter to finally place my order, and it got to the time to pay, I handed over the certificate...... the man who orders the parts looked at me for 5 condescending and stern seconds before chastising me in a very belittling way for my failure to have shown him the certificate before-hand. He told me he did not know what to do and behaved as if it was impossible for him to proceed. So I apologized to him and then after giving me a second hard look, he left in an audibly angry huff to consult with someone about how to proceed. He came back and his countenance had changed from thunderstorm to sweet spring day; telling me ok, I just needed to hand over my certificate and when the part came in, he would call me. Well two weeks later, I called and he began by stating he had spoken to me. I had to sternly tell him, he had not. The truth is I have no record, digital or otherwise of his call. After he confirmed my part was there, I asked him about cost of installation and he transferred me to the service department. There the man seemed puzzled that I had ordered a subwoofer, asked why I had done so and seemed perplexed that their business sold parts such as subwoofers. After leaving me in a near puzzlement myself, he then asked what I needed and I responded stating; the estimate for installation. He now told me $299.00 WOW!
I am so frustrated with this business and their service men. I feel as if they are trying to be confusing. I don't know if its my womanhood, or my minority status or both, that is making them feel they can toss me around. I feel like there is a concerted effort to irritate me away from their business. I feel as if they have no regard for me, either as a customer or a human being actually. I am not going to continue to give myself anxiety over how they will present to me when I approach them. I am a soft spoken mild mannered woman, but I know where to carry my complaints when I have them. For now, these guys cannot help, but I will complain to every available source that I can, about their business.
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
I went in because I had really poor body work done and... - Champskins5
I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!
Best Service Shop Ever for Heavy Work Trucks - tuckemail
5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.