Fantastic - apanella
Our experience at Buick GMC of Woodbridge could not have been better. We bought a 2019 Yukon XL last week and we are so pleased with the excellent customer service, professionalism and honesty (and that's hard to find at a car dealership). Joann guaranteed us a fantastic vehicle at a fantastic price, and she delivered with absolute perfection. We would go back and purchase from them in a heartbeat. Scott, Tony and every single person that we encountered were friendly, helpful and made the experience a pleasant one instead of a painful one. Buick GMC of Woodbridge is fantastic, I would recommend this dealership to anyone and everyone. Ask for Joann, she is the BEST.
Service and parts department - Kramer
I needed a key for my 2016 GMC product....The entire service staff and parts department were awesome to work and did the job on time... very good price kept me informed the whole way through great experience would recommend to anybody
They just can't do anything right - c
So after my horrible experience with this second rate operation, the GM appeared to make amends by offering to refund my "loaner car" payment. This was in November after we had bought our new VW Atlas in Annapolis which we love. The service there was so much better and still is.
No check in November, but good news their salesman still calls twice a week.
No check in December, whoops, I guess we forgot.. you're not important enough for us to worry about...
Sat 1/5/2019, 10:13 AM
the check was mailed out yesterday
Bob Biagi General Manager Ourisman Chevrolet Buick GMC
Today is 1-9-19 and mail was delivered without a check! What a surprise. The old "check is in the mail" xxxxxxxx.... we live less than 20 miles away, they could have floated the check down the river and we'd have it by now.
By the way, our car spent 2 weeks at the equally terrible Ourisman Bowie location, the CS was so bad there that the guy quit. And they had to refund us 2 weeks of the rental car because they couldn't get the repairs right
Its a bad organization top to bottom, you have so many choices out there as a consumer, I would recommend you stay far away from these clowns
And do NOT buy a Traverse
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.