Good & professional always! - GW
Alway prompt andgets the oil change done in a reasonable amount of time. Ismael have very professional and easy to communicate with. Look forward our relationship.
Top Reviewed Specialists At This Dealership
Browns Mazda of Fairfax cares about their customers - Joseph A
The manager was so helpful and professional on my latest service visit. When I couldn’t work on my laptop because of some issues with the Brown’s wireless working, they were genuinely apologetic. Despite the fact that sometimes technology has hiccups, they comped my oil change without my even suggesting it. Truly professional, I would recommend them to anyone.
The staff is uniformly excellent to work with, the best dealership service department I have encountered in 30 years of car ownership.
New Jetta - rkesavan
Excellent service. I’m happy with my purchase. Jeff was very helpful and knowledgeable. I was able to walk out with a new lease the same day.
Excellent Customer Service - Stephiechung
Nick ensures your buying experience is pleasurable. Follows up with financing for your best available option and literally walk you through the whole process and makes sure you are comfortable with your decisions.
Awesome - Mazada6 Grand Touring
I worked with Nick Cutlip. This guy was straight forward and made me feel very relax because he was so honest but yet humble. Awesome
Horrible Experience - KC
I had the worse utmost disrespectful experience of my life with this dealership. Your staff is absolutely disrespectful without any regard for their customers. Courtney in Finance has to be by far the most unprofessional person I have ever met. I was vilified and told that I cost them their bonus and I was sat outside while a random person had me sign papers that weren't explained to me which i took a video of for documentation. The absolute lack of customer service and un-professionalism is unfortunate and needless to say I will be filling a complaint with the BBB. I will never do business with you guys again and neither will anyone I know. Thank you for making my car buying experience an absolute horror show.
Selling broken card - Obi
Don’t buy used car from this dealership they are selling broken cars I bought a used car from this dealership and they offer me 3 months power train warranty after one week of owner ship the car broke and tow the car to the dealership they don’t want to repair it is the Powertrain issue (transmission) the warranty that they offer is pure lie they give me hard time I will see them in the court
Routine Service - jmccain3
Came in for a routine oil change and they found a nail in one of my tires and changed it real fast. Service here was excellent!
A No BS Buying Experience - Synackfin
I recently purchased my CX-5 from Gaithersburg Mazda, It was a seamless experience and I worked with Jake. I agreed on the numbers before driving the hour and a half. Arriving and reviewed the numbers, agreed, signed, smiled, left with my car, smiled some more. Aggressive pricing and No hassles. That's as good as it gets in business transactions.
Great Used Car Shopping Experience - argusarms
I have been shopping for a car for my son. During this process, I've been to at least 15 car dealers. This dealer has by far been the best to deal with. The salesman was very professional, and not pushy at all. The manager actually took me for a test drive when the salesman was busy the second time I came in. Hopefully I will end up buying a car here.
Not Helpful at all - clahdz17
I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.
Priority Nissan Mazda Tyson's Corner
Asst Service Manager